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Germain Nissan of Columbus

Columbus, OH

4.7
427 Reviews

4300 Morse Rd.

Columbus, OH

43230

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Showing 427 reviews

October 16, 2023

Great service and attention to detail. Working with Paul was a pleasure. It was very good about explaining everything. I love the people and the dealership!! More

by gemlmiller2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department - Paul Armentrout
Oct 17, 2023 -

Germain Nissan of Columbus responded

We're delighted to know that you had a great experience with Paul and our team at Germain Nissan. We strive for excellent service, so your feedback is greatly appreciated!

October 06, 2023

Always treated with respect and kindness. They put 2 people on my repairs so I wouldn’t have to wait as long. Appreciate that very much. More

by Cranfester1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Oct 06, 2023 -

Germain Nissan of Columbus responded

We're glad to know you felt respected and valued during your visit to Germain Nissan. Our team always aims for efficient service, so it's great that we could get you back on the road quickly! Thanks for sharing your experience with us.

September 12, 2023

Service of my oil change was great And replace oil and air filter. Personal service was really nice and did not have to wait long More

by DMayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg West
Sep 12, 2023 -

DMayo responded

Greg was very helpful and personal . Met our needs of what was needed along with oil change. Always rateGreg as a 10! Recommend his service as a customer service rep to anyone

Sep 12, 2023 -

Germain Nissan of Columbus responded

Thank you for leaving Germain Nissan a five-star review! It's great that Greg was helpful and personable and ensured you felt confident in our services. We look forward to assisting you next time. Until then!

September 01, 2023

Carl in sales and Paul in service were outstanding! !! Very helpful, accommodating and customer service oriented. They were quick to respond and referral in their explanations. More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Carl
Sep 05, 2023 -

Germain Nissan of Columbus responded

We're so glad to know that Carl and Paul were able to provide you with such a positive experience at Germain Nissan! Thank you for your kind words about their helpfulness and customer service. We appreciate it!

August 08, 2023

Clean, friendly, prompt service, informative. Their service supports the product very well. After working with them for many years, I am always satisfied with their performance. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton, LaDonshay Jackson
Aug 09, 2023 -

Germain Nissan of Columbus responded

Lynn, we're delighted to know that you've had consistently positive experiences with our team at Germain Nissan! Thanks for your continued support and kind words. See you next time!

August 03, 2023

Only place we go to have our Nissan serviced. We drive almost two hours to get there and just like the service and car. More

by Durangomtnmomma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton
Aug 04, 2023 -

Germain Nissan of Columbus responded

We're so glad to be your go-to spot for Nissan service, even with the long drive! Thanks for trusting our team at Germain Nissan. Safe travels and see you next time!

August 03, 2023

They did a great job finding a front end noise and communication was very good! More

by Cellomom61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Device team there at 6 helped me with after hours pick up. Very helpful and answered my questions about 2024 options
Aug 04, 2023 -

Germain Nissan of Columbus responded

It was our pleasure to assist you! Thank you for choosing Germain Nissan and for sharing your experience. Drive safely until we see you again!

August 01, 2023

Always professional and thorough. I wouldn’t go anywhere else! First class dealership and service department. More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton, LaDonshay Jackson
Aug 02, 2023 -

Germain Nissan of Columbus responded

Eileen, we're delighted to know you've had consistently positive experiences with our team at Germain Nissan. We appreciate your loyalty and look forward to serving you in the future!

July 17, 2023

I got a quote online for my car, The lady called and said Nissan would give me more for my car then it retailed at, because they really really wanted my car. When I got there with my voicemail and told the More

by scaud04
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Na
Jul 25, 2023 -

Germain Nissan of Columbus responded

We never want to misinform or inconvenience our customers, so it's very disappointing to see we've let you down. I am so sorry for any mix-up on our end. I understand your frustration and that we've lost your future business, but your feedback will help us make improvements going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out to me directly. Thank you, Joe Evener - General Manager - 614-383-4300

July 16, 2023

Germain did a great job fixing the brakes on my car. My car was repaired sooner than expected. They explained everything ahead of time. I always have a great experience with Germain. More

by rh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 18, 2023 -

Germain Nissan of Columbus responded

Thank you for the positive review! We're glad to hear that Germain Nissan could provide you with excellent brake service and a great overall experience. If there's anything else we can do for you, please don't hesitate to reach out. Have a wonderful day!

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