Germain Nissan of Columbus

Dylan “Dilly” was incredibly unprofessional. We arrived at the store at 5:30pm and they closed at 6, so understandably the whole experience was rushed. When we came back from the test drive and We arrived at the store at 5:30pm and they closed at 6, so understandably the whole experience was rushed. When we came back from the test drive and my husband said we were interested, but didn’t have time to test all of the features and couldn’t make any decisions, Dylan pushed back saying “well I assure you that this is a car dealership, we’ve checked all of the features or we wouldn’t be selling this car.” This was after telling us that the car was new on the lot and hadn’t been serviced and needed some touch ups. Then when he asked about trade in, my husband told him he was wanting around $10k for my 2018 Toyota Corolla which is the KBB value for the condition it is in. Dylan offered us $5,000. Our vehicle has some minor cosmetic damage, one of which is the bumper which we told Dylan we had already paid for and it just needed to be taken to the shop and put on next week. Dylan said that there was a gap in the trunk that “would not be fixed by getting a new bumper.” My husband’s father owns a certified collision repair shop, so we know that the problem would be fixed. The clips are just not secured properly, which my husband explained to Dylan. He spoke to us in an extremely condescending manner and seemed to be practically rushing us out the door. He also said the the minor dents in the passenger side panel would cost $2500 to repair, when we have already been quoted at just $1000. Knowing that they do their repairs in house, there’s no reason it would cost $2500. The car has absolutely no mechanical issues, has been serviced every 5000 miles, and is in fair condition. The whole experience was terrible and I would never recommend this dealership or salesman to anybody. More

Very courteous and helpful from Chris the sales person and Deezy Jackson the finance manager I would have no issues recommending them and Deezy Jackson the finance manager I would have no issues recommending them More

Number one in Columbus Ohio without any doubts best in show and service with a smile. show and service with a smile. More

Danny was great! Fast, efficent, and very friendly! He made the process very smooth. He accommodated all our last minute requests. Our son was beyond excited abou Fast, efficent, and very friendly! He made the process very smooth. He accommodated all our last minute requests. Our son was beyond excited about the new truck and we look forward to adding many more miles. Thanks for a smooth experience. More

The service attitude is very good and the car repair efficiency is very fast. I will come again next time efficiency is very fast. I will come again next time More

The work was done sooner than expected,my questions and concerns were all answered by Paul he even checked with the tech to get answers. concerns were all answered by Paul he even checked with the tech to get answers. More

Good customer service and up to the tasks. Come back to complete next check up. Come back to complete next check up. More

Service was easy to schedule and was done efficiently and quickly! The waiting area is very comfortable. quickly! The waiting area is very comfortable. More

Great service and friendly, helpful staff. Repair work seems a bit overpriced though. Close to my home. Clean shop. Repair work seems a bit overpriced though. Close to my home. Clean shop. More

I always receive Awesome service from Greg in the Service Department!! Please give him a Great Performance. I appreciate Al he does!! Thank you!! Toni Davis Department!! Please give him a Great Performance. I appreciate Al he does!! Thank you!! Toni Davis More