Germain Nissan of Columbus

I must say this was an execllent and easy car buying experience that i ever had. I truley would like to commend Josh Roach and Phil Hicks on an excellent car sale. I was greeted and tooken care of very experience that i ever had. I truley would like to commend Josh Roach and Phil Hicks on an excellent car sale. I was greeted and tooken care of very well. Josh is such a great and knowledgable sales consultant. Josh and Phil both worked very hard to get me the best deal on my trade in and into My new Infiniti G37x. I highly recommand Germain Nissian to anyone looking for a new or used vehicle. My overall experience was awesome ! More

A friend of mine was turning in her "lease vehicle" and she knew I loved her car and was interested in buying that car. She bought a new Nissan on a Saturday evening, told them I was interest vehicle" and she knew I loved her car and was interested in buying that car. She bought a new Nissan on a Saturday evening, told them I was interested in her lease she was turning in, and asked them to call me on Monday morning. They honored her request, and I was able to have opportunity to purchase that vehicle. Apparently, there were some other sales people who had interested parties in this particular "brand and model", but they honored my friends request and called me first. We worked out all the details on the phone on a Monday morning, and I was able to buy this fabulous Nissan Murano that I had been wanting for a long time. The courtesy and respect I was shown goes beyond words. The fact that they honored my friends request, in my opinion, shows they value their current customers and will go the extra mile to gain "new" customers. I had to travel 170 miles to get the Nissan and I will do it again when the time comes to work with Germain Nissan, Columbus, Ohio and the sales people and managers that I dealt with. Kudos to Germain.......... More

I just bought my second car from Germain. This time it was a fabulous new Nissan Murano. The financing was pressure-free and they really worked with me to get a good deal. I am well-informed and experienc was a fabulous new Nissan Murano. The financing was pressure-free and they really worked with me to get a good deal. I am well-informed and experienced about the car buying process so i recognize a good deal when i see one. The value of my trade in was fair as well. I should also mention that I sold Germain a used care of mine as well in a separate deal and was treated well. Actually I live 100 miles away from Columbus but I still go out of my way to work with Germain when it is time to buy a car. I have negotiated with less-than-fair dealers in my own city in the past, and i have no interest to deal with them. Jeremy and Josh were very helpful and well-informed. Thanks again to this wonderful dealer!!! More

One of the best buying experiences I've ever had. Had a major service issue with my prior vehicle serviced at this dealership. They went above and beyond to ensure I was pleased with how they handled eve a major service issue with my prior vehicle serviced at this dealership. They went above and beyond to ensure I was pleased with how they handled everything. Traded that vehicle in and got an unreal price on the vehicle I purchase. They are truly committed to customer service and the customer experience. More

Brad Jordan found the exact car I was looking for even if it meant going the extra mile to do so. He was courteous, friendily and above all knowledgeable when describing the ins and outs of leasing. Brad ma it meant going the extra mile to do so. He was courteous, friendily and above all knowledgeable when describing the ins and outs of leasing. Brad made my first leasing exerience relaxed and informed. He also followed up by phone to see if there were any concerns..this is service. Also Karl Davis made the paperwork of leasing as easy as possible. The service was excellent..right down to the final inspection from their Service Dept. Yes, I would definitely recommend Brad Jordan as the salesperson to see at Germain Nissan. More

Josh Roach was really great to us. We came in and he found us the right car at the right price. It had everything we wanted and more. He got us in and out in a timely maner and even followed up to make found us the right car at the right price. It had everything we wanted and more. He got us in and out in a timely maner and even followed up to make sure everything was taken care of. Even went as far as to offer to come to the house to set up the garage door opener. If you are in the market for a new or used Nissan Josh is your man. MeaganAnne Moore More

1 important courtesy that stood out for us was that we called to dealership on our way there and Brad Jordan consequently answered the call. We told him what vehicles we were coming to tryout and view and called to dealership on our way there and Brad Jordan consequently answered the call. We told him what vehicles we were coming to tryout and view and that we would be there in about 15-20 minutes. When we arrived, he had already pulled the vehicles we wanted to see to front of dealership and had dealer tags on them for us to take a test drive with if we chose to. This was awesome and very professional for him to do this and he will definitely get referrals from us just for doing that simple courtesy for us. Thank you Brad Jordan and Germain Nissan for a great buying experience. So ask for Brad Jordan on your next visit and tell him Jeremy Diamond referred you to him. Very Satisfied Customer, Jeremy Diamond More

Handled most of the deal over phone. Once selection made and test driven, the paperwork took less than 45 minutes. A great experience and a great vehicle! and test driven, the paperwork took less than 45 minutes. A great experience and a great vehicle! More

I purchased my Murano at this dealership and always took it here for service. Had my worst experience today when I went for routine oil change. I did have a prior appointment (8:45am), reached there at 8:55 it here for service. Had my worst experience today when I went for routine oil change. I did have a prior appointment (8:45am), reached there at 8:55am and was told service should be done in a hour (as always I waited there). Didn't hear anything until 10:35am and then I got a phone call (even though I was there). I was told that brake pad needs replaced, wipers need replaced and filters need replaced and given an oral estimate of $300. I agreed but had a doubt on how brake pad replacement plus filters would cost only $300. I got another phone call at 12:12 pm (again I was waiting over there) and was told that vehicle should be ready in 15 minutes. I immediately went to the cash counter and stood there waiting for the advisor to come there but no luck. After 10 minutes, I started looking around and found the keys on a tray near the cashier. I claimed those keys and handed over the credit card for payment (with no explanation of the service done which costed me $300 but no brake pad replacement). One line item I see in the invoice was intake cleaning service which costed around $130. Wondering why any cleaning would cost around $130 and what's the return on this investment!!! Changed my rating to good as the service manager personally called me and explained the work that was done. He also apologized for all the customer unfriendliness. This is what differentiates a great to not-so-great companies. Every company does have a rough day and how they overcome such a bad day is what differentiates a successful company from the not so ones. Thank you Germain Nissan for valuing customer feedback!!! More