Germain Nissan of Columbus

Not prepared but overall a fair experience I had an appointment to come in and pick up my new Altima but when I showed up it was not ready. They had to complete the paperwork for me to sign and I had an appointment to come in and pick up my new Altima but when I showed up it was not ready. They had to complete the paperwork for me to sign and had to clean and prep the car. What should have taken 15 min took over and hour and a half just because they did not prepare in advance of my schedule appointment (4 days in advance was scheduled). Other than the unnecessary long wait it was an OK experience. More

Great, honest service!! I recently had an issue with my Nissan Armada transmission that caused me to have to have my car towed. I recently moved to the Columbus area so I wa I recently had an issue with my Nissan Armada transmission that caused me to have to have my car towed. I recently moved to the Columbus area so I wasn't sure where to have it towed so I decided to call the nearest Nissan Dealership which was Germain Nissan on Morse Road. I am so glad I did! From the moment I talked to Tony to see if I could have my car towed there I felt like I was in good hands. He promptly called me on Monday morning to let me know that they would be looking at my car that day and he would get back to me with an estimate by the end of the day. Naturally when you have issues with a transmission you expect that you are going to be paying thousands for the repairs, especially at a dealership. I was certain I was going to get a call from Tony saying I needed a new transmission or a re-build. I am happy to say I was wrong and that was not the case. Tony called me back and it turned out to be a transmission cooling line that had busted. What a tremendous relief. Tony gave me an estimate for the repair and it was far below what I expected. He said he would order the parts and I could expect my car to be ready on Wednesday. The next day I got a call from Tony saying they received the parts and that my car was ready for me to pick up, a day early to my surprise. When I went to pick it up the price was actually lower than he had initially quoted. At that point I knew I had found my new service department. Honestly how many service departments would have actually been honest about the repair. From past experience with many, I can tell you that the majority would have told me that a new transmission was necessary. I thank Tony very much for the friendly, and quick service and the honesty he provied me! I was so impressed with the customer service I received from Tony in the service departhment that over the weekend I returned to Germain Nissan to look at used cars for my 18 year old son. I ended up purchasing a 2011 Nissan Altima from Lauren Kuhn. I have to say I am just as impressed with the sales department as I am with the service department. Lauren was very helpful, friendly and patient and even stayed late to help us in deciding which car to purchase. Let me just say that buying cars is my least favorite thing to do, I litterally dread when it is time to purchase a vehicle. Lauren made this buying experience very pleasant. I will be a repeat customer at Germain Nissan when it comes time to buy our next vehicle. Tony and Lauren thank you so much for your excellent customer service! Sincerely, Bobbie More

Amazing Experience Initially went to Ricart Nissan to purchase a new car and were not treated very well we left there and went on to Germain Nissan the next day. As soon Initially went to Ricart Nissan to purchase a new car and were not treated very well we left there and went on to Germain Nissan the next day. As soon as we were greeted it was nothing but smooth sailing from there. Michael Banton was an absolute joy to work with very kind and helpful. Michael Banton made our experience of buying a new car which can be kind of nerve racking a lot easier. Since buying the car we have already told a few of our friends about our experience and where to go buy a car if they are in the market for a new or used one. I would definitely go back to Germain Nissan for another car. More

Great car buying time My family has used this dealership for several years. Always saying the dealer is knowledgeable and friendly. I will agree. Mike was great, even thoug My family has used this dealership for several years. Always saying the dealer is knowledgeable and friendly. I will agree. Mike was great, even though the computer system was having issues he made light of the situation and made us all laugh. Everyone that we came into contact with was friendly and good at the job that they were doing. The DocUpad made signing a lot more fun also. We will be returning in the future. More

Great Experience Had a great experience at Germain Nissan of Columbus. I went to the dealership looking to test drive a Nissan Rogue and walked away a new owner. Dar Had a great experience at Germain Nissan of Columbus. I went to the dealership looking to test drive a Nissan Rogue and walked away a new owner. Daryl Erden did a great job showing the vehicle and he and the financing team did a great job getting me a deal I was comfortable with. Greeted by friendly faces everywhere I turned. It was a very pleasant car buying experience and would recommend!! More

Nissan Rogue We had a great experience at Germain Nissan. We were approached immediately by a very helpful and informative sales rep. He did not pressure us at all We had a great experience at Germain Nissan. We were approached immediately by a very helpful and informative sales rep. He did not pressure us at all in the buying process. We told them exactly what we were looking for and they made it happen for us. Thank you Germain Nissan! More

extremely pleased Thank you so much Lauren for all of your help! Overall I had a wonderful experience at Germain. I'm extremely pleased with my contract and new ride! T Thank you so much Lauren for all of your help! Overall I had a wonderful experience at Germain. I'm extremely pleased with my contract and new ride! Thanks again! More

Bend Over Backwards Eager to sell, Eager to please. Will bend over backwards to get your dream filled Once your signature is on the dotted line its just like any Eager to sell, Eager to please. Will bend over backwards to get your dream filled Once your signature is on the dotted line its just like any others I have dealt with in the past spending the amount of money to purchase the product "costly" As for what I was wanting got it to the tee, or should I say all maxed out I'm guessing the costs cover the customer parties of which are not friendly to the hours I work so I cant attend Same for the option's instruction class that's all ok I'm just looking to enjoy my purchase This was the most I have ever spent for a car... "The times they are a changing" More

Great Service Mr. Banton is an honest salesman who doesn't give you the salesman-like vibe or games. He's honest and really looks out for you. If you don't know wha Mr. Banton is an honest salesman who doesn't give you the salesman-like vibe or games. He's honest and really looks out for you. If you don't know what you're looking for, he'll find it if it's on the lot (or on another lot). He is also willing to deal (like dealers should) if it's realistic/reasonable. More

Jamie My consultant Josh was the BEST! He was very friendly he got me what I wanted and I couldn't be happier with the car! My consultant Josh was the BEST! He was very friendly he got me what I wanted and I couldn't be happier with the car! More