Germain Nissan of Columbus

NEVER GO HERE IF I COULD GIVE NEGATIVE STARS I WOULD ****DO NOT BUY FROM THIS SHADY DEALERSHIP **** I bought a used car from Germain....... single biggest mistak IF I COULD GIVE NEGATIVE STARS I WOULD ****DO NOT BUY FROM THIS SHADY DEALERSHIP **** I bought a used car from Germain....... single biggest mistake I have ever made. At my first oil change they told me the oil pan was fixed with putty and would need replaced after I noticed oil leeking from the car. A $1000 fix Next the transmission starts having issues, when you accelerate there was some vibration I asked the dealer about this at the time when I purchased my car and they told me it was just the changeover in the hybrid motor and was nothing to worry about.... unfortunately I belived them. New transmission $4000 Now the integrated motor assist in my hybrid is blown out...... A $5500 fix Need I saw more. I even went to the dealer to give them a chance, all I hoped for was a small token, couple hundred off a car mabye? Nope I was told "sorry about that you own the car now not our problem......." Goodluck to anyone walking through those doors. More

Fabulous As a woman, car shopping hasn't been a good time. Most of my adult life I took my ex-brother-in-law with me as the salesman only spoke to him! The pr As a woman, car shopping hasn't been a good time. Most of my adult life I took my ex-brother-in-law with me as the salesman only spoke to him! The problem; I was the one with the money! Steve treated me like family., educating me about the car & never talked "down" to me. Now that's a true salesman, one that speaks the truth to all genders. I was looking at another car & instead of just saying his vehicle was better, he told me Why it was better. I've found my car guy! Thanks More

First time car buyer! This was my first experience with buying a car, so needless to say I was a little nervous! Samuel Akotia was wonderful and patient with all the quest This was my first experience with buying a car, so needless to say I was a little nervous! Samuel Akotia was wonderful and patient with all the questions I had. I never felt overwhelmed or pressured. Also, Ladonshay Jackson in the finance department thoroughly explained the process to me. I would highly recommend Germain Nissan to everyone! I am so satisfied with my purchase and I know that if I have any further questions they would be happy to help! Thanks again for the awesome experience! More

Outstanding Service! My husband and I had the GREATEST car buying experience we have ever had at Germain Nissan, and we have purchased cars in a few different states befor My husband and I had the GREATEST car buying experience we have ever had at Germain Nissan, and we have purchased cars in a few different states before in the past. Lauren Kuhn promptly responded to our online application in the most courteous manner. She arranged for us to meet with Steve Mendoza, who was absolutely amazing. Although we visited the dealership close to the end of the business day and ended up leaving after normal business hours, Steve, Ralph Johnson, David Brumfield, and the gentleman who detailed our vehicle (sadly I do not know his name) never made us feel rushed for even a second. Steve provided a great deal of information regarding the vehicle we purchased and even contacted us after the sale to make sure we were doing ok with our new car. Ralph went out of his way to find the absolute best financing option for us, David explored all options regarding my family's insurance needs, and the individual who detailed our vehicle did so in the most thorough manner and left the car looking spotless when we drove off the lot. My husband and I were extremely impressed with all aspects of our sale and we will most certainly return to Germain for future car buying! More

Very happy with my vehicle I purchased my Sentra about a month ago. Josh Ross is a great sales rep! When I had questions related to my vehicle my experience with the service dep I purchased my Sentra about a month ago. Josh Ross is a great sales rep! When I had questions related to my vehicle my experience with the service department was pleasant as well. From Sales to Finance, I absolutely loved the service I recieved. I will definately purchase from Germain again! More

Service Department is the best! Quality work from great customer service driven department! Don Shaw was kind, knowledgeable and expedient. I highly rerecommend Germain Nissan Servu Quality work from great customer service driven department! Don Shaw was kind, knowledgeable and expedient. I highly rerecommend Germain Nissan Servuce and Don as the rep to request. More

Nice sales man, poor support and service from management. I was pleased with my experience with Alan Friedman when I purchased a 2014 Nissan Leaf this past weekend. He was very informed about the leaf and I I was pleased with my experience with Alan Friedman when I purchased a 2014 Nissan Leaf this past weekend. He was very informed about the leaf and I enjoyed learning about all the features on the SL. He is the Leaf expert for this dealer. He knows the car well and I appreciated the time he took to help me learn about this electric vehicle. Al was the best part of my buying experience and I appreciate his honesty and straightforward attitude. As part of y purchase, the dealer agreed to re-spray the bumper which had gouges through the paint to the plastic. They also promised to touch up some chips down to the metal on the 1/4 panels, upgrade the TCU (for $100, or half price), and provide 2 keys (standard for CPO) Yesterday, I went to pick up the car after the "we owe you" servicing was completed, and the paint repair was terrible. They completely missed one spot on the rear 1/4 panel they were supposed to touch up. The respray on the bumper does match at all. One color here, another color two inches over. Not attempt to blend the colors, or make it look like one The paint is rough in spots, they painted over little bits now imbedded in the paint, there are black specks in the clear coat, and a texture over the whole area. There was over spray on the window and the tail light. The service manager, Greg Saylor, agreed "this was not his best work", referring to their mobile paint guy. They said they would re-do the work, and it would be ready tomorrow. Today, I go to pick up the car, the paint looks the same, but the car has been detailed. The paint was not blended, the same roughs spots. I asked to talk to someone. John Germain, the general manager came out to talk to me. I tell him why I'm unhappy with the work and he says "I can't see what you're talking about". Not "well that's as good as we could get it", or "we can talk to him about this quality issue". He just kept saying their mobile paint guy does good work, and there is nothing wrong with what he sees. I'm color blind and I'm not a color expert. It's plain as day this paint color doesn't match and wasn't blended to match the rest of the car. They made no effort to correct this mistake. I'm very disappointed in the level of honesty from top management. I'm disappointed that I was owed something that I thought made it worth purchasing this vehicle and now I feel cheated. I feel like they had no motivation to make this right, or to do the work to an acceptable standard. I purchased the car under the promise the bumper would be fixed and now it looks worse. I would not recommend this dealer to anyone. More

Patience Aaron and and Ralph were nothing less than amazing. They were extremely patient with me and tried to accommodate my hectic work schedule. I am pleased Aaron and and Ralph were nothing less than amazing. They were extremely patient with me and tried to accommodate my hectic work schedule. I am pleased with my service and I so grateful the both of them worked deligently and aggressively to get me a car. Everyone at the dealership from the GM to the salesperson to the insurance agent were absolutely awesome!!! Thank you so much Germain Nissan and a very special thank you to Aaron and Ralph. More

Words can't explain I really appreciate Mike Banton's politeness and willingness to help me make the right decision when buying a car. He worked with his finance rep Ralp I really appreciate Mike Banton's politeness and willingness to help me make the right decision when buying a car. He worked with his finance rep Ralph Johnson to get me approved . Mike is a man of God . He is such a blessing . My name is Caleda K. Thanks again Nissan. I will definitely refer friends and family . More

Great experience Josh Roach was really nice and patient and informative. First time i had a really good experience buying used car. Great experience nice dealership w Josh Roach was really nice and patient and informative. First time i had a really good experience buying used car. Great experience nice dealership will recommend and come back!! Thanks to josh More