Germain Mazda of Columbus

I received a thorough video to review what they found and shared their suggestions. Nothing was done until I approved it and the final amount was less than the quote. The follow up and communication were in shared their suggestions. Nothing was done until I approved it and the final amount was less than the quote. The follow up and communication were incredibly appreciated, I will definitely be back! More

Can do accommodating service advisor staff. Amy is my go-to person there but the entire Service team is professional, Thorough and Genuinely nice. Amy is my go-to person there but the entire Service team is professional, Thorough and Genuinely nice. More

I drive an hour to take my wife's CX 5 for services. The staff is great, the waiting room is comfortable, and you're never left out of the loop. The staff is great, the waiting room is comfortable, and you're never left out of the loop. More

On Friday, June 23rd, I purchased a pre-owned Audi TT from Germain Mazda. It was a cash transaction, and I paid full (over market) asking price. The car is a summer weekender and is not my primary vehicl from Germain Mazda. It was a cash transaction, and I paid full (over market) asking price. The car is a summer weekender and is not my primary vehicle. It is in great condition, and I am enjoying it very much. The only issues I had were the following. On the day after I purchased the car, I wanted to check the air filter to make sure it was clean or had been replaced as part of their used vehicle prep (I never received a list of items checked and/or addressed as they claim to do). When pulling the hood release, the release handle simply pulled off. The plastic stem that inserts into the receiving latch release had clearly been damaged. Additionally, the car had a professionally installed drivetrain performance package, and I had seen the original receipt for this modification with parts listed in the glovebox when I originally viewed the car. They had been removed when I picked the car up. I spoke with the salesman on Saturday June 24th, the day after purchase to voice concern over both the broken latch and the missing receipt. He indicated that the receipt was removed because it contained personal information about the previous owner. I told him I understood and simply wanted the product information, and to please make a copy with the personal information redacted or covered when copying. He assured me he would call me back the following Monday to address both my concerns. Today is July 27th, and I have yet to hear back from anyone at Germain related to my requests and issues. So net net is if you buy a car from Germain, get everything you need or request before you write the check, because it will be crickets afterward. More

They were courteous and on time. No surprises. All the work was listed on the invoice. All in all it was a good experience. No surprises. All the work was listed on the invoice. All in all it was a good experience. More

Alec is awesome and took the time to show us all the bells and whistles bells and whistles More

It’s a great dealership, with great salespeople, just a complete 100% to deal with all the way around. Donovan Anderson it’s a great guy to deal with. complete 100% to deal with all the way around. Donovan Anderson it’s a great guy to deal with. More

The customer service at this dealership has been the best. Service appointments are consistently prompt, thorough, and trustworthy. Amy, the service advisor we have has since purchasing our Mazda in 201 best. Service appointments are consistently prompt, thorough, and trustworthy. Amy, the service advisor we have has since purchasing our Mazda in 2017, has always taken very good care of us. Buy your next car here and ask for her! More

Toni was awesome truly works for the customer satisfaction. I will recommend your service department Thanks satisfaction. I will recommend your service department Thanks More

Rudy S was a great help in answering all questions I had and providing a good attitude the whole time. Thank you! and providing a good attitude the whole time. Thank you! More