Germain Mazda of Columbus

On time and friendly service team. I’ve always had positive experience servicing my car. Thanks to the team today who went above and beyond with a coffee spill as I was leaving from my I’ve always had positive experience servicing my car. Thanks to the team today who went above and beyond with a coffee spill as I was leaving from my oil change. More

I wanted to provide an update to my previous review. After my concerns were brought to management's attention, the dealership manager personally stepped in to assist. He took the time to investigate th After my concerns were brought to management's attention, the dealership manager personally stepped in to assist. He took the time to investigate the situation, locate my vehicle, and provide a more accurate delivery timeline. He also acknowledged the inconvenience caused by the delays and lack of communication and offered several complimentary oil changes as a goodwill gesture. While the initial experience was frustrating and did not meet my expectations, I appreciate the manager's efforts to address the issue and work toward a resolution. In the end, the dealership was able to correct the situation and get me into my new Mazda. Now that everything has been resolved, I am enjoying my Mazda and am very happy with the vehicle itself. Although the process got off to a rough start, I believe it is important to recognize when a business takes responsibility and makes a genuine effort to make things right. More

Real people with real genuine care for customers I am a brand new member of the Madza family. I was looking for safety and comfort while maintaining good financial stewardship ... and found a whole l am a brand new member of the Madza family. I was looking for safety and comfort while maintaining good financial stewardship ... and found a whole lot more to be thankful for with Germain Mazda of Columbus. Keryon, my sales associate, was such a joy to work with during this whole process. I first met him when I came in for a test drive and later on discussed details of purchasing. It was like meeting with an old friend. Not once did I feel rushed, neglected, or pressured. His kindness and follow-up was a determining factor in my choice of dealership. Communication with Keryon was respectful, informative, honest and very comfortable. He followed up quickly with any questions or requests I had, let me know what he was actively working on, and even apologized for and kept me aware of any unanticipated delays. Morgan, the sales manager, made sure I was taken care of during this whole process. There was a brief unintended clerical error that she promptly corrected that inadvertently resulted in a misunderstanding on my part. It was dealt with in a respectable and non-judgmental manner to my benefit, without me requesting the offered solution. It was so refreshing to have a car dealership look out for my best interest. I met THE "Mazda Mike", general manager, who was very kind and personable. He took the time to get to know me and make sure all my questions were answered even though it was very busy at the dealership. Every employee that walked by offered a kind smile and asked if I needed anything while waiting comfortably at the dealership. I really felt genuinely "welcomed into the family". Germain Mazda of Columbus advertises the best price in Columbus. I can attest this is a true statement and not just a gimmick! I am absolutely enjoying my new Mazda CX-50 hybrid and all the features of the Premium plus trim-I highly recommend working with this dealership if you are in the market for a Mazda! More

Excellent Customer Service. The technician went above and beyond, including servicing a recall that I didn’t even know about. The technician found the problem, it was a wire har The technician went above and beyond, including servicing a recall that I didn’t even know about. The technician found the problem, it was a wire harness that wasn’t hooked up to the center console. He plugged it back in the control center worked. Put everything back together better than I had it. I went to pay and they didn’t charge me. I was so happy because that day that I took my car in was my birthday. I can’t express it enough on how happy I am with the service that I received. More

Elizabeth was pleasant and very professional. I was in and out in a timely manner. I was in and out in a timely manner. More

I recently purchased a new Mazda CX-5 from Donovan at Germain Mazda. Donovan and the team at Germain made the process so easy. I found Donovan on TikTok and reached out when I saw they had a couple of ca Germain Mazda. Donovan and the team at Germain made the process so easy. I found Donovan on TikTok and reached out when I saw they had a couple of cars I was interested in. Between a couple of phone calls and a few emails we were able to settle on a deal. Everything felt very straightforward and fair while negotiating. The paperwork and finance were also quick and easy after doing a credit app online before going to pick up the car. There were a few small hiccups with financing and paperwork but between Donovan and Jeremy in the finance department we were able to resolve them quickly. Donovan and everyone I’ve spoken to has been kind, and communicative, in addition to responding quickly when I had questions or concerns. If you are looking for a new car soon I would recommend stopping at Germain Mazda and asking for Donovan. More

I left my 2025 CX-50 to diagnose a clicking sound in the front end when turning. The appt was a Tuesday AM. I was never called and on Friday, service admitted it was not even looked at. No calls, no updates front end when turning. The appt was a Tuesday AM. I was never called and on Friday, service admitted it was not even looked at. No calls, no updates, no offer of a courtesy vehicle. The only reason I gave one star is that at least service didn't lie. It takes courage to admit it just sat for 3 days. More

Toni was very understanding, patient, and cooperative. Eight, Nine, Ten, Eleven, Twelve, Thirteen, Fourteen, Fifteen. Eight, Nine, Ten, Eleven, Twelve, Thirteen, Fourteen, Fifteen. More

Germaine Mazda is a super clean and organized car dealership. Their sales team and new car sales manager “Mazda” Mike W. make the car buying experience hassle free. This is the third Mazda our family dealership. Their sales team and new car sales manager “Mazda” Mike W. make the car buying experience hassle free. This is the third Mazda our family has purchased from this dealership and all three vehicles are still owned by us and have been trouble free. Even though Mike has moved up to new car manager he made time to visit with us while we were at Germaine Mazda. The sale rep Mike connected us with, Carlos, had been with Germaine for 8 years and he answered every question we had and treated us like his family. It was like Mike and Carlos wasn’t just selling us a car they listened to our questions and concerns and gave us answers they didn’t confuse or intimidate us. More