Germain Mazda of Columbus

I very much enjoyed doing business with Germain. Our relationship with Paul from the beginning has been great, when the dealership was first starting. Everyone I dealt with thus far has been great to wo relationship with Paul from the beginning has been great, when the dealership was first starting. Everyone I dealt with thus far has been great to work with. And I want to say that Rusty is exceptionally good at what he does. More

All the gentlemen that help me purchase my rx8 we're fantastic I give a big thanks to terry for the sale and a big one to Kyle for his knowledge of the vehicle I didn't feel like a customer when I went fantastic I give a big thanks to terry for the sale and a big one to Kyle for his knowledge of the vehicle I didn't feel like a customer when I went in I felt like family which is what I look for in any sales related job these men deserve the utmost respect they are awesome people and I'm glad they were the ones to help me More

My overall experience at Germain was GREAT!! I was shopping around a lot and also went to Ricart to look at used cars there. But that experience was a total waste of time. I contacted Germain by email shopping around a lot and also went to Ricart to look at used cars there. But that experience was a total waste of time. I contacted Germain by email because I was interested in the Mazda 3 that was listed under their certified pre-owned section online and the next morning I got a call. I told Rusty exactly what I wanted and that evening I went into the delearship, test drove the car, Sonny talked to me about my payments and it was all in my range and got everything I needed and more! I walked out that night with a fabulous car! And the experience was not at all stressful or sketchy, it all went smoothly and they genuinely wanted to make me happy with my new purchase. I love love my new car. And appreciate the customer service I received while I was at Germain. Will definitely recommend to my friends. Thanks again! More

Terry was great to work with. He was willing to stay late and help answer all the questions we had (or follow up with answers if he didn't have them right away). We went in knowing the kind of car we were lo and help answer all the questions we had (or follow up with answers if he didn't have them right away). We went in knowing the kind of car we were looking for, but he helped us identify all the right features and packages we wanted and was great to talk to. I would absolutely recommend Germain Mazda, and Terry in particular. More

Each time I see Jim Parrott he is always in a good mood, friendly, and easy to chat with. I came in to have my Mazda Miata serviced. Trusting Jim's opinion from previous dealings with him, I let him know I friendly, and easy to chat with. I came in to have my Mazda Miata serviced. Trusting Jim's opinion from previous dealings with him, I let him know I might be looking for a truck. I talked with him about my needs and he recommended several truck options. After my Miata was serviced Jim hooked me up with Damon. I was able to trade my car in and drive home in a brand new truck the same day. I am so thankful for Jim's expertise and the time he took to help me with the different truck options that could meet my needs. I ended up with the Nissan Frontier. Great, great truck. Thank you Jim for your help and guiding me to a superior truck. Laura P. More

I just purchased a new CX-5 from Germain Mazda this week. Everything about the Germain experience was top notch compared to other dealerships I've dealt with. Terry, Tim, and Sonny were extremely knowledgabl Everything about the Germain experience was top notch compared to other dealerships I've dealt with. Terry, Tim, and Sonny were extremely knowledgable and helpful through the entire process and I never felt pressured at any point. If you're in the market for a new Mazda, make Germain your first and only stop. More

We bought a 2014 Mazda CX5 from Germain Mazda. We had looked at a CX5 on 3 separate occasions at another local dealer. They were always nice but never seemed too eager to find out about us or sell us a looked at a CX5 on 3 separate occasions at another local dealer. They were always nice but never seemed too eager to find out about us or sell us a car. It was very different at Germain from the moment we walked in the door. We didn't have an appointment and were greeted immediately and offered a beverage. We were then introduced to the manager, Tim. Tim asked us what we were looking for. I knew what I wanted and told them. They then asked about colors and options. We told them Red and White. They immediately had someone search the inventory and they had both, but they didn't walk us out to the lot to look at them, they had them both brought around to the service garage so that we could look at them in a nice shaded area rather than in the very hot parking lot. We were then introduced to Terry, our sales consultant. He took the time to go over all of the cars options with my wife and then took us on a test drive. We were very interested in one and began talking numbers, but were short on time. Instead of pushing us and pressuring us to make a deal before our appointment, they offered to let us take it home for the night, see if we liked it, and then work out the deal in the morning. When we returned, we were again welcomed. After our negotiation, Terry took the time to walk us around the showroom and the service area and introduce us to the service manger since we would be working with them in the future, due to our free service from Germain. We finalized things with Sonny, who was fantastic, and very meticulous in doing his job, catching any errors. He pulled together all of our financial paperwork and was excellent to work with. The best thing about Germain was that we never felt pressured and everyone was so friendly and down to earth we really felt like we were being taken care of, not taken advantage of. Certainly, they wanted to sell a car, but it felt like everyone was genuine, and that was refreshing from a car dealer. We would definitely recommend Germain Mazda More

I recently bought a Mazda CX-5. It was a pleasure working with Terry on this purchase and Sonny in Finance is very professional and thorough in his work. I would definitely recommend Germain Mazda to my frie with Terry on this purchase and Sonny in Finance is very professional and thorough in his work. I would definitely recommend Germain Mazda to my friends and family. More

I had purchased a used 2004 Mazda 6 for my daughter. When I inquired on the internet they had told me Damon would be assisting me. When I arrived Damon was busy helping someone else so they sent out Ru When I inquired on the internet they had told me Damon would be assisting me. When I arrived Damon was busy helping someone else so they sent out Rusty Wilson. Rusty was very informative of the car and very pleasant to work with. I was there for 4 hours so Rusty and I had a lot to talk about! He not only knew about cars but also helped me with who had the best internet security for my computer. After my daughter drove the car for a couple of days the check engine light came on. I took it to Autozone and they hooked it up to their computer and said it was the Catalytic Converter. I called up Rusty and he said bring it in. I dropped the car off and decided to give Paul Germain a call as well to let him know what was going on. He was very nice and said we will have our mechanic Kyle take a look at it and get back with you. Paul called me back and said yes that is what it was and they would pay for it. I said my daughter will be disappointed that she won't have her car to drive to school. He said I will give you a rental car free of charge. I couldn't believe it. Normally you do not get a rental car with a used car. Kyle was also great and kept me informed of where in the process they were with the parts for the car. The car was repaired and I am happy to say I would definately buy another car from Germain Mazda for their great customer service for everyone that was involved with the whole process of my car. Rusty called me after I picked up the car to check on me and say that we treat everyone like family here. Thank you! More

My visit to Germain Mazda was a very pleasant experience. Terry helped me pick out the perfect SUV, while Tim and Sonny worked on the finance part. All three stayed late on a Friday night to make sure ever Terry helped me pick out the perfect SUV, while Tim and Sonny worked on the finance part. All three stayed late on a Friday night to make sure everything was in place for me to drive my new SUV home. I really appreciated them going the extra mile to make my experience a good one. More