Germain Mazda of Columbus

I have only had extremely positive experiences with the people of Germain Mazda. Kyle Barger, especially, has gone above and beyond, offering top notch customer service. He and his team are friendly, promp people of Germain Mazda. Kyle Barger, especially, has gone above and beyond, offering top notch customer service. He and his team are friendly, prompt, detailed and they provide stellar work. I highly recommend their service center to other friends/Mazda owners. Thank you, Kyle & team, for such a positive experience. More

when ever me or any one i know is looking for a car, without a doubt Rusty will be the first person i call. Rusty is a man that knows his job well. without a doubt Rusty will be the first person i call. Rusty is a man that knows his job well. More

Needed service, some misc. parts (floor mats, front license plate bracket, etc.) and a local home for a used Mazda I had purchased out of state, wanted to give Germain 1st try given their local reputat license plate bracket, etc.) and a local home for a used Mazda I had purchased out of state, wanted to give Germain 1st try given their local reputation and representation. Have had experience with the "other" big name in town on the Ford side of their business, and just never felt my business really mattered. On the parts side Justin was great, very knowledgeable and informative. I would prefer to support local businesses and he worked with me to get with in a few dollars of total online prices (cost + shipping) being very fair, and his knowledge has value also. I had scheduled my service appointment online (really like this service/feature) and Jim greeted me by first name as I stepped out of my car. Had a small electrical problem (previous car owner, not Germain's or Mazda's fault) which was diagnosed and corrected same day allowing me to pick up my car that evening for a cost I felt was reasonable. Included was their Mazda Full Circle Inspection at no additional charge, as I had recently purchased this car used and my son will be driving mostly, really appreciated this and the feedback on the car. Only disappointment is they forgot to install the front plate bracket, not a big deal as they were not charging me for it and have done it before (don't you hate drilling into a perfectly good bumper to hang a ugly tag on it just so there is an aiming point for the speed check :), just felt great about the offer and "extra service" and disappointed with the execution. Summary: Everyone I encountered, email, phone, & in person was friendly, seemed to be enjoying what they do, and genuinely happy that I was in the dealership. Very pleased with the service department professionalism, cleanliness, and work on the important aspects of why the car was there (electrical & safety). Prices were reasonable, competitive, and in line with wanting to earn my business for the long term. I will most certainly go back and recommend this dealership, service, and parts department top others. More

Terry and Tim did a great job of quickly locating and pricing out a deal for a new CX-5 that I was looking for in a particular model and color that was not currently in stock in the Columbus area. I let pricing out a deal for a new CX-5 that I was looking for in a particular model and color that was not currently in stock in the Columbus area. I let them know right away that another dealership was not able to get the car to me without additional cost and how I did not feel that I should have to pay extra to have a brand new car delivered to a dealership. Tim quickly found two CX-5s at other dealers and worked to get one of them delivered within just 4 days of putting down a small deposit. Terry worked to match the other dealership's price even when tax was not calculated correctly. Both Tim and Terry made my experience at Mazda a great one and one in which I felt I was in control and getting a car I really wanted. Thanks so much! More

Brittany was very friendly and helpful with most of my questions. She was very willing to try to satisfy my requests and worked for me which is a new experience for me. She expedited the sale quickly whic questions. She was very willing to try to satisfy my requests and worked for me which is a new experience for me. She expedited the sale quickly which I requested and it was a pleasure to work with her. I would definitely recommend working with Brittany. She helped me with the dreaded experience of car purchasing. Now I will wait to see if Germain Mazda stands behind their promises to determine if I would recommend Germain Mazda. I also want to mention the gentleman in financing. I'm not sure of his name, but he was very informative and knowledgeable. He was a pleasure to work with also. More

Rusty was always willing to do what we requested within his power. Friendly and curteous as well. He listened and took care of us from start to finish. Thanks!! his power. Friendly and curteous as well. He listened and took care of us from start to finish. Thanks!! More

Rusty was very helpful, professional and knowledgable and answered all of our questions. Each person with whom we dealt was very friendly. Car delivery awesome! answered all of our questions. Each person with whom we dealt was very friendly. Car delivery awesome! More

Overall I feel as if we had a good experience with our new car purchase. Damon was timely, courteous and a pleasure to do business with. new car purchase. Damon was timely, courteous and a pleasure to do business with. More

This dealership did not have the 2013 Mazda 5 that I wanted, but Paul found the car and had it delivered to him. Terry made sure that I understood the features during and after the test drive of a 2014 wanted, but Paul found the car and had it delivered to him. Terry made sure that I understood the features during and after the test drive of a 2014 Mazda 5. While I was waiting for the finance person, Sonny, Terry and Michelle Hill was concerned for my comfort. I was not expecting the long delay with a none finance purchase. It was explained and I could see that they were very busy. The car was late getting to them on Monday, but the dealership called. I appreciate Terry's personal delivery of my new car to me in Dayton, OH. Overall I had very good experience in buying my new car from this dealership and looking forward to the same or better service in the future. More

Mr. Damon Shorterage and the Germain Mazda staff were kind, intelligent, and honest with their approach. They provided me information to help me make my decision and they did not "over sell" the sale. kind, intelligent, and honest with their approach. They provided me information to help me make my decision and they did not "over sell" the sale. I felt I was provided an excellent car at a great price and I am very happy with the decision I made. The Germain Mazda staff assured me that I would be taken care of, in a very fair way, should anything happen within the realm of the warranty and explained what those situations might look like. They answered my questions honestly and thoroughly. I highly recommend the Germain dealerships and particularly recommend Germain Mazda. I look forward to our continued relationship and am now a proud driver of a Mazda6 from Germain Mazda in Columbus, OH. More