Germain Mazda of Columbus

We were only planning on stopping by Germain Mazda to see if they had a car comparable to the one we were looking at from Ricart, just to compare prices. In fact, we were on our way TO Ricart to buy a car w if they had a car comparable to the one we were looking at from Ricart, just to compare prices. In fact, we were on our way TO Ricart to buy a car when we stopped and Rusty Wilson introduced himself. We went from what we expected to be a 10- or 15-minute stop just to look, to a several hours stop to test drive and shop and start negotiating a price everyone would be happy with. In spite of a couple of bumps on the way, we have our new car and we LOVE it! The way we were treated at Germain Mazda, particularly by Rusty and Sonny Sosniak, will keep us coming back. I trust Germain Mazda, and that's not something that can always be said of a car dealership. More

Made sure the car was spotless when we came to get it. Made sure the car was spotless when we came to get it. Was a very good experience, everyone was very friendly. When we are ready to purchase an Made sure the car was spotless when we came to get it. Was a very good experience, everyone was very friendly. When we are ready to purchase another car this will be the first place to stop and look. So far we are very happy with the purchase. The salesman was very good with working with us. I hope I have the right name down for our salesman. Misplaced his business card. Thanks Again! Calvin & Janet Holmes More

Terry Johnson performed at the highest standards in responsiveness and service. He explained options, service and then followed through with what he said he was going to do. I would highly recommend Te responsiveness and service. He explained options, service and then followed through with what he said he was going to do. I would highly recommend Terry to all my friends and business associates. More

I am extremely happy with the personalized experience I recently had at this dealership. I purchased a 2011 Nissan Altima in April. This was a horrible experience. The sales person didn't complete the sale recently had at this dealership. I purchased a 2011 Nissan Altima in April. This was a horrible experience. The sales person didn't complete the sale and once I signed the paperwork for the purchase I sat for an additional hour and had to ask if it was okay for me to leave. In addition within two months of my purchase I had to pay for 3000 in repairs for items that were not covered by the warranty and were more than likely were present when I purchased the car. Let's say I was not happy. During the last repair while I was waiting I decided to go next door to the Germain Mazda dealership. This is when I met Terry. I told him about my discontent with my purchase and he attempted to get me back into the same car that I had traded in, a Mazda 3. I was reluctant to purchase the car because I felt as if I would be taking a major financial loss and did not go through with the sale. Time passed and I grew more and more discontent with my car. I didn't like its performance and I felt that Nissan's workmanship no where near compares to the workmanship of a Mazda. I finally decided to trade in my Altima and went back to the Mazda dealership. I took a risk and hoped that I would see Terry. When I entered the dealership Terry was on the phone. Others offered to assist me but I insisted that I must work with Terry. I did not realize that Terry had come in to follow-up with some of his customers on his day off. He helped me to find the car of my dreams and worked with me to get a payment that I could afford. He patiently worked with me for over four hours to make sure that I test drove the car, understood all of its features, helped me clean out my trade, and even helped me set up my blue tooth. Because the service area was closed initially I wouldn't be able to obtain my car until the next day; however the dealership offered me the floor model because the car was similar to the one I purchased. I was wowed. I am so glad that I went back to Terry and Germain Nissan. Terry is an honest and reputable salesman. He definitely cares about the customer before the sale. The finance/general manager Sonny was very detailed, thorough, and patient. He took the time to answer any and every question I had. I learned a lot about the ins and outs of warranties, gap addendums, and the service department. Last but not least- Tim was the best. He kept my spirits up while I waited and took a picture of me with my new car! I love this dealership! Best experience ever! More

I have only had extremely positive experiences with the people of Germain Mazda. Kyle Barger, especially, has gone above and beyond, offering top notch customer service. He and his team are friendly, promp people of Germain Mazda. Kyle Barger, especially, has gone above and beyond, offering top notch customer service. He and his team are friendly, prompt, detailed and they provide stellar work. I highly recommend their service center to other friends/Mazda owners. Thank you, Kyle & team, for such a positive experience. More

when ever me or any one i know is looking for a car, without a doubt Rusty will be the first person i call. Rusty is a man that knows his job well. without a doubt Rusty will be the first person i call. Rusty is a man that knows his job well. More

Needed service, some misc. parts (floor mats, front license plate bracket, etc.) and a local home for a used Mazda I had purchased out of state, wanted to give Germain 1st try given their local reputat license plate bracket, etc.) and a local home for a used Mazda I had purchased out of state, wanted to give Germain 1st try given their local reputation and representation. Have had experience with the "other" big name in town on the Ford side of their business, and just never felt my business really mattered. On the parts side Justin was great, very knowledgeable and informative. I would prefer to support local businesses and he worked with me to get with in a few dollars of total online prices (cost + shipping) being very fair, and his knowledge has value also. I had scheduled my service appointment online (really like this service/feature) and Jim greeted me by first name as I stepped out of my car. Had a small electrical problem (previous car owner, not Germain's or Mazda's fault) which was diagnosed and corrected same day allowing me to pick up my car that evening for a cost I felt was reasonable. Included was their Mazda Full Circle Inspection at no additional charge, as I had recently purchased this car used and my son will be driving mostly, really appreciated this and the feedback on the car. Only disappointment is they forgot to install the front plate bracket, not a big deal as they were not charging me for it and have done it before (don't you hate drilling into a perfectly good bumper to hang a ugly tag on it just so there is an aiming point for the speed check :), just felt great about the offer and "extra service" and disappointed with the execution. Summary: Everyone I encountered, email, phone, & in person was friendly, seemed to be enjoying what they do, and genuinely happy that I was in the dealership. Very pleased with the service department professionalism, cleanliness, and work on the important aspects of why the car was there (electrical & safety). Prices were reasonable, competitive, and in line with wanting to earn my business for the long term. I will most certainly go back and recommend this dealership, service, and parts department top others. More

Terry and Tim did a great job of quickly locating and pricing out a deal for a new CX-5 that I was looking for in a particular model and color that was not currently in stock in the Columbus area. I let pricing out a deal for a new CX-5 that I was looking for in a particular model and color that was not currently in stock in the Columbus area. I let them know right away that another dealership was not able to get the car to me without additional cost and how I did not feel that I should have to pay extra to have a brand new car delivered to a dealership. Tim quickly found two CX-5s at other dealers and worked to get one of them delivered within just 4 days of putting down a small deposit. Terry worked to match the other dealership's price even when tax was not calculated correctly. Both Tim and Terry made my experience at Mazda a great one and one in which I felt I was in control and getting a car I really wanted. Thanks so much! More