Germain Mazda of Columbus

Spencer is always great when I have my car serviced at Germain Mazda. They are always professional and efficient! Germain Mazda. They are always professional and efficient! More

Excellent experience. Jason and team followed through on all commitments. Referring my friends. Great CUV. Jason and team followed through on all commitments. Referring my friends. Great CUV. More

Carlos is an excellent car salesman for Germain Mazda. The Cx9 is a great car. Highly recommend this dealership and salesman. I traded a Range Rover and not disappointed 🤩 The Cx9 is a great car. Highly recommend this dealership and salesman. I traded a Range Rover and not disappointed 🤩 More

The service team is professional yet friendly, prompt to greet and get things rolling. I trust them to keep me safely on the road. greet and get things rolling. I trust them to keep me safely on the road. More

Always friendly and helpful, making sure you understand your service and buying options. Have purchased a vehicle from them and take both my cars in for service. Have had a great experience every time! your service and buying options. Have purchased a vehicle from them and take both my cars in for service. Have had a great experience every time! More

Great service! Very friendly! Car returned cleaned!! Love my Mazda CX 5! Sales person was helpful teaching how to use components Very friendly! Car returned cleaned!! Love my Mazda CX 5! Sales person was helpful teaching how to use components More

Toni is one of the most professional and kind reps I have ever dealt with. She is knowledgeable, thorough and very personable! But, so is Jordan Bostic, the young man who sold me my car. ever dealt with. She is knowledgeable, thorough and very personable! But, so is Jordan Bostic, the young man who sold me my car. More

I just spent three and a half hours at this dealership simply trying to buy my car off the lease for cash. Their procedures left me so angry I was shaking as I finally wrote the check. Apparently paying o simply trying to buy my car off the lease for cash. Their procedures left me so angry I was shaking as I finally wrote the check. Apparently paying off through Mazda Finance is not possible. They gave me a payoff amount and told me the dealer would contact me within two days. That was Monday. Today is Friday and I never heard from them. The first person I saw today was the finance manager, and when I explained why I was there his first words were, "That's wrong. I don't know why anyone told you that." It only got worse from there. Their requirements for a cash payoff were far beyond reasonable, especially the lease application and credit check for accepting a check. They won't hold paperwork till the check clears for the vehicle that I already have and for which there was never a late payment in 3 years. They told me it would only be a soft credit inquiry that would not affect my credit score. Within minutes I received a notification of a hard inquiry being made by Germain Mazda. I ended up buying the 2 vehicles I leased through them in part because the salesman I originally leased through steered me so wrong with misinformation on new leases that buying these was easier. I don't know why I would ever want to do business with them again. UPDATE: After all that went on here Friday with trying to payoff the lease, they had prepared a new temporary tag since the title has changed. They went to put the new tag on and realized that they put the new registration through on my other car. I'm not sure that anyone here knows what they're doing. Note that everything I've said does not refer to the service department. They have been great for the 3 years I've had these care. It's the sales and financing side that's been a total nightmare. More

I received a thorough video to review what they found and shared their suggestions. Nothing was done until I approved it and the final amount was less than the quote. The follow up and communication were in shared their suggestions. Nothing was done until I approved it and the final amount was less than the quote. The follow up and communication were incredibly appreciated, I will definitely be back! More

Can do accommodating service advisor staff. Amy is my go-to person there but the entire Service team is professional, Thorough and Genuinely nice. Amy is my go-to person there but the entire Service team is professional, Thorough and Genuinely nice. More