Germain Mazda of Columbus

My recent service experience Since my purchase five months ago I have driven 10,000 miles. Mazda builds an excellent car but the experience of owning a Mazda needs to match the s Since my purchase five months ago I have driven 10,000 miles. Mazda builds an excellent car but the experience of owning a Mazda needs to match the same attention to detail baked into the vehicle. My 3 is advertised for getting 39 mpg highway. Recently, I had a pleasing 38 mpg on the highway, if my memory is right 444.7 miles on 11.7 gallons of fuel made my day. This would not have been likely if I had not maintained my service appointment for an oil change. The Mazda app and my continued relationship at the dealership made it easy. What I like most about the car's performance this month is that it was up to the task of me being pressed into service with twelve hour days in several cities in Ohio. The car responded superbly on the highway. This experience is the type of performance I need in my line of work. Mind you, I did not hyper mile my way to 38 mpg, I drove this car with a sense of purpose. I like that Mazda service has proven dependable and the sales team continues to follow through, even Bo Stranzin, who didn't sale me anything, but he took the time to answer questions about how to download an update for my nav system. He could have passed the buck. My experience would not be what it is today if professionals like Rusty, Jim, Kyle and Jeremy didn't take the time to consistently explain to me how the electronics work in the car, how to utilize the Mazda app and how to tie in my service schedule so the process remains simple. It also means a lot to me that Jim and Kyle will help me keep my car clean. A clean car is important and necessary because it represents the best of who you intend to be to others. Many times I have looked better because they have taken the time to help me in this area no matter how busy. This speaks volumes in the pride that they take in service to me and presumably others. I am very fortunate to be treated so kindly, many are paid to do so, few live up to this standard. I find the service department seen and unseen, must absolutely believe in this way. What makes this dealership stand out from the folks down the road is this team. I appreciate the team making me feel like family. More

First and Best Car Buying experience My mom and I walked into this dealership with the plan to just test drive...two hours later, Terry had sold us a new Mazda3! Terry was friendly, info My mom and I walked into this dealership with the plan to just test drive...two hours later, Terry had sold us a new Mazda3! Terry was friendly, informative, and very amicable. He answered all our questions and never pressured us to make a decision quickly. That was huge to us because you could tell he actually cared. He didn't want to just make a sale, he wanted us to be happy with whatever we decided to do. Whenever I go back to the dealership for service, I look forward to seeing Terry. More

like family they made my husband and I feel like part of their family, they were kind and cared about us finding the best vehicle for our needs. They laughed and they made my husband and I feel like part of their family, they were kind and cared about us finding the best vehicle for our needs. They laughed and joked with us and we felt very comfortable with no pressure to buy something we didn't want. It was an overall wonderful experience and we will definitely return and recommend then to all our family and friends. More

Great Car Buying Experience My wife and I were looking for a particular mini van with added features, our sales rep Rusty Wilson made the process go quickly and smoothly. He alwa My wife and I were looking for a particular mini van with added features, our sales rep Rusty Wilson made the process go quickly and smoothly. He always was quick to reply with questions, would address our concerns and would have the van ready to go when we showed up. Rusty was passionate about his job and you could tell he valued customer service. I would recommend him to my friends and family. More

Semi fast, very friendly Overall it was a good experience. My salesman Bo Stranzin was awesome. He worked hard to get me the best deal possible. Though I went there thinki Overall it was a good experience. My salesman Bo Stranzin was awesome. He worked hard to get me the best deal possible. Though I went there thinking I would be out in an hour or so, the 4 hour process was rather tiring. If there was anything to improve on I would vote for the fluidity of the transaction. I would buy from Bo again, no questions. More

Great experience! First time buying a new car, so I was worried I would be put in a high pressure situation. Rusty was friendly, laid back, and very helpful with all of First time buying a new car, so I was worried I would be put in a high pressure situation. Rusty was friendly, laid back, and very helpful with all of my questions. I felt very comfortable during the whole process and was very happy with the entire experience. I love my Mazda 3 and would recommend Rusty to any potential car buyers! More

Cinda F. I would recommend Germain Mazda to anyone. They were friendly, knowledgeable and easy to work with. Terry was very informative about cars in general I would recommend Germain Mazda to anyone. They were friendly, knowledgeable and easy to work with. Terry was very informative about cars in general and answered all my questions about the car I wanted. I love my Mazda 3! More

I hate buying cars, but. as soon as Terry came out and introduced himself to us, I felt he was in this business because he enjoyed working with people. He was upfront and ho as soon as Terry came out and introduced himself to us, I felt he was in this business because he enjoyed working with people. He was upfront and honest, friendly and professional. It was a great buying experience. More