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Germain Mazda of Columbus

Columbus , OH

4.8
497 Reviews

4330 Morse Road

Columbus , OH

43230

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Showing 497 reviews

February 21, 2024

This the best experience that I have ever had at a dealership/service company. Everyone was friendly/professional! I am pleased with the service that I received. Thank you for this experience. Sinc More

by jwhat2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the names everyone
Feb 21, 2024 -

Germain Mazda of Columbus responded

Jack, we're delighted to know that you had a top-notch experience at Germain Mazda East of Columbus! Our team works hard to provide friendly and professional service. Thanks for your kind words—we appreciate it!

February 16, 2024

Service department is top notch! They utilize the latest technology to ensure you have a great understanding of your vehicle condition. Thanks Amy! More

by Jbranfield01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Feb 18, 2024 -

Germain Mazda of Columbus responded

We're glad to know you had a great experience with Amy and our service department at Germain Mazda East of Columbus. We appreciate your feedback!

February 02, 2024

All went well from check in to service completion. I trust Germain..I’ll be back. More

by JKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 02, 2024 -

Germain Mazda of Columbus responded

Thank you for your trust in the Germain Mazda East of Columbus team to deliver five-star service! We look forward to assisting you again in the future.

February 01, 2024

Friendly sales person. Nice facility. Got a decent deal. Took a little long to leave the dealership even though I was paying cash. More

by misterjyee
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Feb 01, 2024 -

Germain Mazda of Columbus responded

Misterjyee, we appreciate your feedback and are glad to know you found our team friendly at Germain Mazda East of Columbus. We'll take note of the time it took for future improvements. Thanks again!

January 06, 2024

While not having our CX-90 for 3 weeks while waiting for a part wasn't optimal, the service department at Germain Mazda provided a loaner for the entire time. The 90 was returned with all work being comple More

by c230mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Duggar
Jan 08, 2024 -

Germain Mazda of Columbus responded

We appreciate your patience and understanding during the wait for your CX-90's part. It's great to know that our service department at Germain Mazda East of Columbus was able to meet your needs with a loaner car, complete all necessary work, and perform recall updates. Thanks for sharing this positive feedback!

December 21, 2023

Seamless… very comfortable and welcoming. Always a pleasure to know all is taken care off. Thank you very much! More

by tonizchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Amy
Dec 21, 2023 -

Germain Mazda of Columbus responded

Toni, we're delighted to know you had a comfortable and welcoming experience at Germain Mazda East of Columbus. Thanks for the positive feedback!

December 12, 2023

Germain gets things done. Appointment time was excellent and service was very good. My peeve is the tire pressures are not even and I still receive notifications that a proble More

by cornerconnects
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mastellar
Dec 13, 2023 -

Germain Mazda of Columbus responded

We appreciate your feedback and are glad to know that you found our service at Germain Mazda East of Columbus excellent. I apologize for the inconvenience with the tire pressure issue, and I would be happy to speak with you to see what I can do to help fix things. If you are willing to discuss this with me, please do not hesitate to give me a call. Thank you, Grant Garrison - Service Manager - 614-802-5918.

December 09, 2023

Very professional personnel in all areas of the dealership. There has never been a problem. More

by markmiller1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure.
Dec 11, 2023 -

Germain Mazda of Columbus responded

We are thrilled that you have had such positive experiences with our team at Germain Mazda East of Columbus! Thank you for your business and your great review. Drive safely!

November 25, 2023

From start to finish, it was a solid experience. The staff were attentive and answered all of my questions plus more when they arose. The incentives offered plus the quality and quantity of options More

by mr.s.onze
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donovan Anderson
Nov 27, 2023 -

Germain Mazda of Columbus responded

We're delighted to know you had a solid experience from start to finish at Germain Mazda East of Columbus. Our team is always here to answer any questions and provide the best options possible. Thanks for your review!

November 11, 2023

Wonderful team and would definitely recommend them. Our agent Charles was the best and accommodated all our needs. More

by Wood26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Thomas
Nov 13, 2023 -

Germain Mazda of Columbus responded

We're so glad to know that Charles and our team at Germain Mazda East of Columbus were able to meet your needs! Thank you for recommending us—we appreciate it.