Germain Mazda of Columbus

Great help! Went in with a certain expectation. I was told all options that worked best for my situation that ended with me in a new car. Would recommend this st Went in with a certain expectation. I was told all options that worked best for my situation that ended with me in a new car. Would recommend this store to anyone at anytime. More

First-time new car purchase, excellent experience This was my first new car purchase, and it went extremely well thanks to the staff at Germain Mazda! I worked with Rusty Wilson primarily, then Tim Ni This was my first new car purchase, and it went extremely well thanks to the staff at Germain Mazda! I worked with Rusty Wilson primarily, then Tim Nilsen and Damon Shorterage. The team was great to work with, I never felt pressured or intimidated to agree to anything I was uncomfortable with. They answered all of my questions and negotiating the terms of the sale went smoothly. On a side note, I was in desperate need of allergy medicine while I was at the dealership. While the new car was getting ready, Rusty made a trip to a nearby CVS to pick up Benadryl for me. Super appreciative, and a great example of how Rusty treats customers. Will remember and won't hesitate to recommend him to anyone looking for a Mazda. More

Awesome!!!!! Everyone at the dealership was so helpful! I didn't understand some of the forms I needed to sign when leasing the car. They walked me through everyth Everyone at the dealership was so helpful! I didn't understand some of the forms I needed to sign when leasing the car. They walked me through everything and they were so patient with me. If I could give them 6 stars, I would! More

The best attention and helped I got from a Sales Consultant. I recently moved to Ohio and needed a car.Terry helped me in the process of finding a good used and making sure I'm satisfied before and after buying I recently moved to Ohio and needed a car.Terry helped me in the process of finding a good used and making sure I'm satisfied before and after buying the car. Highly recommend Terry for your visit. More

Awesome customer service The experience I had was the best. Purchased a new vehicle. Russell Wilson was excellent. He made sure everything that needed to be done before I took The experience I had was the best. Purchased a new vehicle. Russell Wilson was excellent. He made sure everything that needed to be done before I took delivery was completed. He showed me how to work the basics to the features on the car and made himself available if I had any questions and is still making himself available. Also recommended I download apps to help me with the features of my new purchase. What a wonderful experience. Damon the finance manger was also helpful and friendly. More

easy-going and a very customer-friendly environment Being a first-time car buyer, there was a little bit of nerves because you not only want to find the right car for you, but also a payment plan that i Being a first-time car buyer, there was a little bit of nerves because you not only want to find the right car for you, but also a payment plan that is reasonable for the car that you want. My first impression of Rusty was his knowledge and timely responses to any question my dad and I had about any car we inquired about in the lot, which was about 4 or 5, and he genuinely made sure that that we were taken care of. The day I came in to pick up my car and drive it off the lot really resonated with me. Rusty went through the features of the car and was very thorough and specific with what to pay attention to, how to know if there's a problem with the car and some of the electronic features. I really admired Rusty's passion in his voice when we talked about life for a good 30-45 min, his helpfulness and accessibility throughout the entire car buying process, and even how he revered where I was going in life. I enjoyed being Brittany's "guinea pig" as the dealership employees were grooming her to be able to handle the finance/paperwork of the car buying process and being one of her peers and related to her while going through additional coverage packages and signing all of the paperwork created a laid back, but productive environment. Lastly, Sonny was the ultimate professional stepping in when needed to further elaborate any specific contractual terms and made sure that there were no surprises when finalizing all of the paperwork. Regarding the dealership as a whole I was appreciative of how proactive they were in verifying what rebates I was eligible for and I was pleasantly surprised when I found out that my monthly payment had decreased by almost $20 when the dealership found that I was eligible for more rebates. All in all, I honestly could not have been happier with my car buying experience at Germain Mazda. They definitely took care of me and made sure that I knew every last detail of what came with the car and the money side of the deal. My dad and uncle were there when I was finalizing everything for my car, but they wound up going across the street to get something to eat because this dealership gave me more than enough confidence to handle most, if not all of the process by myself due to their thoroughness, elaboration, and attention to detail. I can't thank Rusty, Sonny, and Brittany enough for all they did for me. More

Great experience / Sales Person Brittany Lyons is the best I bought a CX5 at Germain Mazda. Buying cars in the past has always been a hassle, in fact I had a 2007 RAV4 even though I love a new car because I h I bought a CX5 at Germain Mazda. Buying cars in the past has always been a hassle, in fact I had a 2007 RAV4 even though I love a new car because I hate the buying experience. In the case of Germain, specifically Brittany Lyons it was a quick and easy experience. From just wanting a test drive to financing and out the door it was easy, fun and relaxing. When I left the with my new car there was no trying to figure it out....Brittany had explained everything clearly making the drive home a great experience. I love my new car and would recommend Germain and Brittany to everyone and anyone....great, great, great experience. More

Painless Terry made the leasing process super easy, I was in and out in just a few hrs and felt completely comfortable and fully informed regarding my purchase Terry made the leasing process super easy, I was in and out in just a few hrs and felt completely comfortable and fully informed regarding my purchase, highly recommend More

Great Experience. I did an internet search for a particular BMW 535i model and found it at Germain Mazda Morse Road. Mr.Terry Johnson, was very polite and helpful. He w I did an internet search for a particular BMW 535i model and found it at Germain Mazda Morse Road. Mr.Terry Johnson, was very polite and helpful. He worked very hard to get me a great car. I would recommend Terry to anyone looking for great experience in car buying! Cyril Okoroafor More

Review of Germain Mazda of Columbus and Rusty Wilson I saw a used car advertised on Car Guru. When I called to ask about the car, I was put on hold and the woman didn't come back. I then called again a I saw a used car advertised on Car Guru. When I called to ask about the car, I was put on hold and the woman didn't come back. I then called again and spoke to Rusty Wilson. The car was a trade-in and hadn't arrived yet at the dealership. Rusty said he would check into it and call me back. It was there soon after and I told Rusty I would come in to look at it. When I arrived, he was busy with a customer, but he had the car at the front and running. Since, I was purchasing this for my daughter, Rusty went out of his way and drove the car to my daughter's apartment so she could see it before she went to work. She took a test drive and did like the car. He said they would rush the car into inspection and also look at her old car to give appraisal. The car needed new tires and some other work. Although the work was expensive, they honored the price listed on Car Guru. Rusty worked hard to get us the car as soon as possible and went out of his way to bring the paperwork to my home. He also told my daughter if she couldn't get her car started (problems in rain), he would go to her to get it started. Both my daughter and I were very impressed with Rusty. He was respectful, kind, hard-working and knowledgeable. He did not have the typical "car salesman" demeanor. The managers (both used and new car) as well as other employees were very friendly and courteous. Best car buying experience ever! More