Germain Mazda of Columbus

Informative, supportive and personable Ms. Lyons professional demeanor made certain the correct paperwork was initialed in all the right places by an anxious customer (me). She was able to Ms. Lyons professional demeanor made certain the correct paperwork was initialed in all the right places by an anxious customer (me). She was able to defuse my being nervous with flashes of humor that completely set me at ease. I have told everyone that my car purchase experience at Germain was actually enjoyable. I was given a tour of the dealership and introduced to the staff in the service bay. We collected business cards to facilitate my contacts in the future with Germain. I am completely happy with my lovely car and my treatment by Germain Mazda. Well done Brittany. Thank you so much for your good salesmanship. More

very pleased! I'd called and spoke with Terry the day before to schedule a test drive, for my wife, in the 2016 Mazda CX-5 AWD Grand Touring with I-Active. I'd done I'd called and spoke with Terry the day before to schedule a test drive, for my wife, in the 2016 Mazda CX-5 AWD Grand Touring with I-Active. I'd done my homework for over two months prior, and knew what I was going for. When we arrived, Terry greeted us at the door, offered refreshments, and began to gather details on the trim level of the vehicle we were to test drive. He then retrieved the model requested, and knowledgeably explained every feature, knob, and button to my wife before starting the test drive. All through the test drive, Terry was extremely cordial and informative. He took the time to demonstrate features like the reverse camera, turn radius, lane assist, and many others. He touched on all of the selling points that had impressed/sold me during my research! As I've mentioned, he's very informed! Upon returning, we got down to business and finished with Damon, who explained the financial side very eloquently! My wife drove off with a new car! The process was painless and friendly! Awesome job!! More

Comfortable and Enlightening Rusty explained to me how my car works, while demonstrating a great deal of patience for my lack of car knowledge. He not only has a charismatic pers Rusty explained to me how my car works, while demonstrating a great deal of patience for my lack of car knowledge. He not only has a charismatic personality that makes you feel welcome, but educated me further into his scope of practice. More

Very friendly staff Terry was great to work with. No "Full court press" and got me the car with the exact options I was looking for. Everyone there was helpful and frie Terry was great to work with. No "Full court press" and got me the car with the exact options I was looking for. Everyone there was helpful and friendly. More

Great Dealership and Purchase I was certain that I would not want a Mazda but from the moment we entered the dealership - meeting Terry Johnson from Sales who introduced us to Mana I was certain that I would not want a Mazda but from the moment we entered the dealership - meeting Terry Johnson from Sales who introduced us to Management - Sonny Sosniak and then all the personnel we met after purchasing: All led to a great buying experience. And that isn't saying anything about the car that is the nest car for our family. Would recommend Germain Mazda to anyone interested in looking for a new car. Thanks to you all. More

Great Experience Terry was a pleasure to work with. Very knowledgeable and honest. Answered all of my questions and helped me pick out a great vehicle. Very happy w Terry was a pleasure to work with. Very knowledgeable and honest. Answered all of my questions and helped me pick out a great vehicle. Very happy with my experience and would recommend to anyone. More

Such great service and dedication to making customers happy Had a great time working with Rusty and the other staff members, they took a stressful time and made it an easy and fun experience. They worked for ho Had a great time working with Rusty and the other staff members, they took a stressful time and made it an easy and fun experience. They worked for hours to make sure I got a good deal and the car I wanted. More

Great experience! Terry was great to work with through the entire process. He is responsive, understands customer service, and is a Mazda expert. It was a great car-buy Terry was great to work with through the entire process. He is responsive, understands customer service, and is a Mazda expert. It was a great car-buying experience. More

Made my experience top notch I came to Germain after a particularly frustrating experience at Ricart (ugg). Rusty was fantastic, he was patient, answered all my questions and did I came to Germain after a particularly frustrating experience at Ricart (ugg). Rusty was fantastic, he was patient, answered all my questions and didn't treat me like I was wasting his time. Throughout the process everyone was really accommodating and went above and beyond to make sure I was taken care of. Really thorough with explaining the process and worked around my nutty work schedule. I usually had my service done at Germain, but I wouldn't buy another car anywhere else now after this experience. More

Very customer-oriented Terry was great to work with and was conscientious of our time. He understood that we had a tight schedule to keep and was quite helpful in ensuring Terry was great to work with and was conscientious of our time. He understood that we had a tight schedule to keep and was quite helpful in ensuring our buying process was swift and smooth. He was very friendly and sincere - not high pressure. More