Germain Mazda of Columbus

Exceptionally excellant customer service I cannot say enough good comments about the exceptional customer service received from Terry Johnson. He was knowledge, kind, curtious, and very easy I cannot say enough good comments about the exceptional customer service received from Terry Johnson. He was knowledge, kind, curtious, and very easy to work with. He went out of his way to ensure my entire car-buying experience was pleasant. He also coordinated and communicated while my car was being serviced and detailed. Every customer should have the opportunity to buy from Terry. Thank you so much for making my car buying experience a true pleasure, Chrissy More

New Year New CX-3 I am very pleased with my experience at Germain Mazda. I had been in contact with Jordan Hoffman through email about CX-3's for a couple of months be I am very pleased with my experience at Germain Mazda. I had been in contact with Jordan Hoffman through email about CX-3's for a couple of months before I made a trip to the dealership. Jordan provided me with information on the vehicle and any pricing questions I had. I went in on New Years Eve to take advantage of the end of the year deals and was helped by Mike Worthington. Mike took me through every detail of the car and out on a test drive. I wasn't pressured and Mike was very easy to get along with. I felt like I was buying a car from a friend and not a pushy salesperson like experiences I've had elsewhere. I had some doubts about my trade-in and the price of the new vehicle and I was immediately introduced to Sonny Sosniak the General Manager. Sonny took the time to explain the pricing, terms of the warranty, and was even able to have a CX-3 delivered from out of state in the color that I wanted. Germain Mazda set out to gain my trust and a lifelong customer rather than just sell me a vehicle and push me out the door. Mike even took the time to play his favorite Adele song to help me setup my stereo, navigation, and phone in the car before I left the dealership. I am very happy with the new car and glad that I took the time to stop at Germain Mazda. More

Overall an OK experience Purchased a brand new Mazda CX-5 from Germain. They had to order it because they couldn't find any nearby that had the options we wanted. Our salesman Purchased a brand new Mazda CX-5 from Germain. They had to order it because they couldn't find any nearby that had the options we wanted. Our salesman Terry was good about communicating through the process. Closing the deal took longer than we would have liked; I didn't enjoy the negotiation process and almost walked out. Also the F&I guy insisted he was legally obligated to try and sell me extended warranties and all those overpriced extras despite my insistence up front that I wasn't interested. Still, nothing was really bad about the experience so I guess that's good as car dealers go? More

Great sales staff I bought a used car from Brittany Lyons recently and must say that she went above and beyond. I was two hours away so she took the time to look the ca I bought a used car from Brittany Lyons recently and must say that she went above and beyond. I was two hours away so she took the time to look the car over just as I asked and send the extra pictures that I requested. When I arrived the car was as promised, prepped and ready to go! All of the staff I met that evening were pleasant and friendly. More

Super-easy car purchase We went in to look at a few models, and we fell in love with a used car after the test drive. This was an easy process, no sales pressure at all, ever We went in to look at a few models, and we fell in love with a used car after the test drive. This was an easy process, no sales pressure at all, everything was explained very well, and management even pitched in as they were somewhat short-staffed (we bought just a couple of days before Christmas). Nice experience, would recommend. More

Highly Recommended We just bought our second car from Terry and Germain Mazda. In both cases the experience was pleasant and the service was excellent. Terry is knowledg We just bought our second car from Terry and Germain Mazda. In both cases the experience was pleasant and the service was excellent. Terry is knowledgable and personable. He really seems to care about his customers. When it's time to buy another car, I plan on returning. More

Satisfied so far Seems to be a pretty good dealership so far. Haven't dealt with them for very long yet but they seem to be attentive & have a decent garage attached Seems to be a pretty good dealership so far. Haven't dealt with them for very long yet but they seem to be attentive & have a decent garage attached More

A Very Nice Surprise I haven't bought a car for several years and was expecting the worst from the process. I was pleasantly surprised by the sales staff at Germain Mazda I haven't bought a car for several years and was expecting the worst from the process. I was pleasantly surprised by the sales staff at Germain Mazda who delivered a really great experience. I worked closely with Terry Johnson who was very knowledgeable, patient, courteous, responsive and honest. On top of his excellent service, he and Sales Manager, Tim Nilsen, put together a very attractive and competitive deal on the car I wanted. There was none of the haggling and gamesmanship that I was expecting. This team merits an excellent rating and I would recommend them to anyone looking for a quality car buying experience. The one negative about my experience (and the reason for 4 stars vs. 5) was the finance/documentation/closing process. The dealership utilizes an electronic system that is very inflexible and difficult to navigate for this aspect of the transaction. My desire to put more money down than was assumed by Brittany (who handled the closing) and to pay for the wheel/tire coverage out of pocket vs. financing it turned into a very involved, frustrating and lengthy ordeal. While this, coupled with her flip and somewhat unprofessional manner, was off-putting, it didn't detract significantly from my overall positive experience. More

Great experience! I have never had a high opinion of car dealers or the salesmen that work for them until my husband And I stopped in Germain Mazda and hooked up with I have never had a high opinion of car dealers or the salesmen that work for them until my husband And I stopped in Germain Mazda and hooked up with RUSTY WILSON. I have got to say Rusty changed my mind. Rusty and the whole Germain Mazda crew treated me with the upmost respect. They didn't Treat me like a stupid woman. That really pleased me, if you are in the market foe a used car Germain Mazda is the place to go. You won't be sorry. RUSTY WILSON IS THE BEST! He is caring, high integrity, knows what he's talking about on all cars . Last but not least I LOVE MY Volkswagen Beetle. More

An amazing car buying experience! My first car buying experience and a very successful one! Terry was very kind, knowledgable and helpful! He made my experience smooth and successful! My first car buying experience and a very successful one! Terry was very kind, knowledgable and helpful! He made my experience smooth and successful! I was unsure what I wanted and he helped me narrow down what was important for me in a vehicle. I had some questions after purchasing the car and Terry was there to answer my questions. He even followed up with a phone call and email the following day. Tim found the exact car I wanted and he was able to get it for within 48 hours. Extremely pleased! I hope to do business with them again in the future. More