Germain Mazda of Columbus

Very poor after-the-sale customer service. In April 2016, I bought a 2013 MazdaSpeed3 from Germain Mazda, which we met in Wheeling, WV to sign all the paperwork and exchange the vehicle. I li In April 2016, I bought a 2013 MazdaSpeed3 from Germain Mazda, which we met in Wheeling, WV to sign all the paperwork and exchange the vehicle. I live in PA, but bought the vehicle from an Ohio dealership. The salesman was Greg Welter. When I had everything transferred over in PA and paid all the required fees, the clerk told me that Germain Mazda should not have charged me for anything except for a temporary tag to use until I was able to transfer everything in PA. The Buyer Order listed a “Title Fee” and “Other Fee” of $51 and $24, respectively. Also, the Bank of America Loan Note shows $85.50 for Title, License, Lien and Registration Fees. Only two charges are itemized, the Title for $51.00 and the Tag for $10.50. That does not add up to $85.50, what is missing is a “Other Fee” of $24. I sent an e-mail to Greg Welter requesting that Germain send me a refund check in the amount of $75.00 ($51.00 + $24.00) paid to me. Sonny Sosniak, General Manager, called me on 7/26/2016 to discuss the e-mail I sent to Greg Welter. I explained the situation, and sent all documentation to Mr. Sosniak via e-mail per his request. He assured me he would look into the matter. I have since followed up with 3 e-mails, none of which Mr. Sosniak replied to. The clerk at the Notary Express, who represents the PA DMV, stated that Dealer’s sometimes charge these fees incorrectly. Very dissatisfied with Mr. Sosniak. He did not do his due diligence as he stated he would and he has not responded. I hoped we could settle this quickly and respectfully. More

Excellent Experience I had stopped by the dealership several months ago when I found out I'd be relocating to the area. The sales staff was so pleasant that when the time I had stopped by the dealership several months ago when I found out I'd be relocating to the area. The sales staff was so pleasant that when the time came, we went right to Germain Mazda. Mike was incredibly informative, accommodating, and kind. We never felt pressured or rushed. I am so satisfied with the car I leased and with the overall experience. Every member of the team with whom I interacted was friendly, but Mike went above and beyond to take care of us. More

Excellent follow-through and We leased a new Mazda 3 GT from Terry Johnson. The entire experience was quick and fun. We were able to take a test drive, even though the Saturday we We leased a new Mazda 3 GT from Terry Johnson. The entire experience was quick and fun. We were able to take a test drive, even though the Saturday we started the process they were deluged with customers. After, Terry followed up with a very good lease offer and was able to get the color and trim we wanted. We filled out most of our finance info online and sent in proof of insurance and a copy of my driver's license. So when we arrived Wednesday most of the paperwork was completed. Terry took us on a tour of the place and went through the car's features in detail. No pressure and maximum efficiency. We had an issue with our current insurance and were able to handle it right at the dealership (and in the end ended up with a better and cheaper policy). Pretty remarkable, I think. We'll definitely work with Germain and Terry and staff in the future. More

Very Helpful and Thorough Terry Johnson was very personable, walked me through the differences between the CX-5 Sport and the CX-5 Touring. Would certainly recommend Terry to a Terry Johnson was very personable, walked me through the differences between the CX-5 Sport and the CX-5 Touring. Would certainly recommend Terry to anyone wanting to purchase a Mazda. He knows the product he is selling, but did not pressure me to buy. Simply let me make up my mind and I bought the CX-5 Touring. More

Great experience! No pressure, friendly and helpful! My husband and I just purchased our second Mazda from Germain Mazda and dealt with Mike Worthington. Mike was by far the best car sales person I have My husband and I just purchased our second Mazda from Germain Mazda and dealt with Mike Worthington. Mike was by far the best car sales person I have ever dealt with! He was friendly, professional, answered all of our questions and made the whole experience fun and easy. See Mike for a no pressure, fun car buying experience! More

Great experience! Car buying made easy and fun. The sales team was friendly but not overbearing. Greg Welter was honest and helpful! I love my new Mazda! Car buying made easy and fun. The sales team was friendly but not overbearing. Greg Welter was honest and helpful! I love my new Mazda! More

Very Pleasant, No Pressure Experience! I had an appt., last Friday, to meet with Mike Worthington and test drive a pre-owned vehicle I had learned about online. My experience, both at the I had an appt., last Friday, to meet with Mike Worthington and test drive a pre-owned vehicle I had learned about online. My experience, both at the deanship and while working and test driving with Mike, could not have been better. Mike was extremely professional, courteous and was able to answer all my questions. Although, I did not purchase the vehicle, I never felt any pressure, which I really appreciated. Mike is a great communicator, follows through with what he promises and does a great job with building relationships with his customers which, in my opinion, is of utmost importance. I also had many questions for the service manager with whom I was able to speak and was very impressed with his expertise and professionalism, as well. Based on my experience, I would not hesitate in recommending this dealership to others! D.M. More

My 2016 Red Mazda 3! My 2016 Mazda3 was rear-ended and subsequently, totaled as a result. I was really upset to no longer have my little red Mazda! Mike Worthington was My 2016 Mazda3 was rear-ended and subsequently, totaled as a result. I was really upset to no longer have my little red Mazda! Mike Worthington was the salesman on the first Mazda and so I called him to locate another Red Grand Touring Mazda 3. He had one on the lot, reserved it for me, as well as guided me through the online application and everything else I needed to do. IT WAS PAINLESS! All I had to do was sign the papers at the dealer and take the new car home!! See Mike for your new car!! More

Awesome First time I've been to a dealership and didn't feel like I was surrounded by sharks. Mike was very honest and helpful. He truly goes above and beyond First time I've been to a dealership and didn't feel like I was surrounded by sharks. Mike was very honest and helpful. He truly goes above and beyond for his clients. Thank you! More

Terry Johnson was responsive, professional and helpful at all times. I have no criticisms and only kudos for his performance. This is my second experience with t was responsive, professional and helpful at all times. I have no criticisms and only kudos for his performance. This is my second experience with this dealership and this salesperson and I am happy with the service. More