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Germain Mazda of Columbus
Columbus , OH
501 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 501 reviews
December 07, 2016
Thank You, Terry I have bought about 10 cars in the past 40 years, and Terry Johnson is simply the best car salesman I have ever dealt with. He was so friendly, patie I have bought about 10 cars in the past 40 years, and Terry Johnson is simply the best car salesman I have ever dealt with. He was so friendly, patient, and knowledgeable. My wife and I went to test drive a CX-3 and didn't like it. We ended up buying a Mazda-3 all thanks to Terry's assistance. More
by Steve Lai
Employees Worked With
Terry Johnson
December 03, 2016
Leased new CX-5 I went to Germain Mazda to test-drive a CX-5, and was greatly impressed by my experience. My sales person was Terry Johnson, who was friendly and incr I went to Germain Mazda to test-drive a CX-5, and was greatly impressed by my experience. My sales person was Terry Johnson, who was friendly and incredibly knowledgeable about the product he was selling. I ended up leasing the car, and had a great experience all around. I never felt pressured to make a purchase, and generally enjoyed the experience. More
by Joshua
Employees Worked With
Damon Shorterage, Terry Johnson
December 03, 2016
Completely satisfied! I am sitting in the waiting area as they finish cleaning up my new vehicle. This process has been so amazing I'm writing a review, which is something I am sitting in the waiting area as they finish cleaning up my new vehicle. This process has been so amazing I'm writing a review, which is something I never do. As a Sales guy myself I am amazed at how easy this purchase was. The sales process was smooth and easy, and the financing was also simple and easy. They did better than the financing I had secured beforehand, so I got a better deal than expected. I will be needing a new vehicle for my daughter soon and there is no question this will be my first stop. Zach Phillips and the staff made this such an easy and stress free transaction that I felt the need to write this review. Thanks guys! More
by Shane & Abbie
Employees Worked With
Zach Phillips
November 26, 2016
New CX-5 We had a great experience at Germain Mazda buying our new CX-5. We traded in a CX-9 that we had bought from Germain before. Bo Stranzin took great c We had a great experience at Germain Mazda buying our new CX-5. We traded in a CX-9 that we had bought from Germain before. Bo Stranzin took great care of us, and he really paid attention to all the details. It was a very smooth deal. They had to locate the car we wanted as they didn't have the color combination in stock, but that didn't slow down the deal at all. The car was spotless when we picked it up. We also worked with Sonny and Damon who made the whole paperwork part really easy and fast. More
by Happy CX-5 Customer
Employees Worked With
Damon Shorterage, Sonny Sosniak, Bo Stranzin
November 26, 2016
Easy, painless process Our salesman, Mike, made the lease purchase of our new CX-5 very easy, quick and painless. Damon made the finance process quick, easy and understanda Our salesman, Mike, made the lease purchase of our new CX-5 very easy, quick and painless. Damon made the finance process quick, easy and understandable as we wanted to get home in time to see the OSU vs. TTUN game. Thanks Germain Mazda! More
by Mike
Employees Worked With
Damon Shorterage, Mike Worthington
November 21, 2016
Great car, great price, but left with unresolved issues Overall, I'm very happy with my experience at Germain Mazda. My sales rep, Terry Johnson gave me the information I needed and I felt the dealership w Overall, I'm very happy with my experience at Germain Mazda. My sales rep, Terry Johnson gave me the information I needed and I felt the dealership was very transparent about what the dealership offers and how they differ from other dealerships in the reconditioning of their cars. He sold me on the reason to buy Mazda certified versus just "used" or "dealer certified". I drove another used 2014 mazda 6 from another dealership with 2k less miles and almost $2k cheaper (had some dents and blown speaker), but even though they were the same make and model, I noticed the difference. The other dealer was offering to fix things on the car I found wrong, but they weren't bringing them up unless I found them. With Germain Mazda, I really felt that I was getting a better quality car and that's important to me since I look to drive my cars for years (I've only owned 2 cars - drove one for 10 years and the other for 13 years). I come from a Honda/Acura family so I wasn't motivated to switch brands, but after a test drive, I don't think I'll leave Mazda now. Germain Mazda was upfront on the price, which they listed my 2014 mazda 6 Touring for $17662 (before the dealer discount it was almost $19k) and they ultimately came down to $17200 (fair market price for the mazda I bought was around $17770), plus they raised the price of my trade in from $400 to $600 (carmax offered me $300). My only issue with the dealership is that they don't have any type of 5-7 day no questions asked return policy that many dealerships now offer. The day after I left the lot, I contacted Terry about what I felt was an issue with the windshield, which in my viewing had a very slight warp to it (then I also found two chips on the glass). I'll admit, these are things to notice during the test drive and personal inspection, but with all you are trying to see, hear and feel during 15-20 minute test drive, it's easy to overlook things that you'll probably see at another time. The day after I left the lot, I brought these issues to the attention of the dealership and was told it's not under warranty and that they would not address it. I was then told that if I wanted to pursue it further with the used car sales manager I could. I emailed the used car sales manager and and asked them to reconsider looking into the windshield for possible repair/replacement. Prior to the sale he would respond back within a couple hours to my emails, but since my last email about the windshield, it's now on day 4 with no response. I was very, very happy with my experience until I brought up the windshield and didn't get the customer service I was expecting. I realize they are under no obligation or responsibility to do anything to the car after I bought it and drove it off the lot, but I would have felt better if they at least chose to look into the matter to see what I was talking about rather pushing me off. Despite that, I would still recommend them for a quality car and good price. More
by mazda6 buyer
Employees Worked With
Jeremy Ross, Terry Johnson
November 01, 2016
New CX-5 Enjoyed our experience working with Terry Johnson. On our initial visit, we got in a car and explored all the features during a test drive. Terry rema Enjoyed our experience working with Terry Johnson. On our initial visit, we got in a car and explored all the features during a test drive. Terry remained honest with us and worked within our budget. We came back a few days later to sign off on a deal, and even though it was busy, Terry made us feel like a priority. Each time we arrive at the dealer, he greets us with a smile and handshake. More
by CLEfan216
Employees Worked With
Terry Johnson
October 31, 2016
New CX-5, Quick and Easy Process I had the pleasure of working with Rust Wilson in my search for a new car. He was extremely knowledgeable and patient in my search. I look forward to I had the pleasure of working with Rust Wilson in my search for a new car. He was extremely knowledgeable and patient in my search. I look forward to working with the staff at this dealership in the future More
by cx5owner
Employees Worked With
Rusty Wilson
October 26, 2016
Painless This Payless car purchase, was doing to the superior salesmanship of Mr. Rusty Wilson . This is our second car purchase from him. he made this eas This Payless car purchase, was doing to the superior salesmanship of Mr. Rusty Wilson . This is our second car purchase from him. he made this easier than going to the grocery store. We have all we need anymore in this purchase. We are veryhappy and satisfied with his service . More
by Hope
Employees Worked With
Rusty Wilson
October 26, 2016
Great dealership to work with My family has now leased 4 cars from Germain Mazda. We have no complaints about the experience. We worked with Rusty on 3 of them and Jordan on one. My family has now leased 4 cars from Germain Mazda. We have no complaints about the experience. We worked with Rusty on 3 of them and Jordan on one. Both are very knowledgeable and a pleasure to work with. Germain Mazda is a clean comfortable and convenient dealership for us. We expect to do business with them again. More
by DaveH57
Employees Worked With
Rusty Wilson, Jordan Hoffman
