Germain Mazda of Columbus

Phone system Typically you can't blame a service on technical difficulties, but they didnt even ask any probing questions to fin out what i needed. I just was call Typically you can't blame a service on technical difficulties, but they didnt even ask any probing questions to fin out what i needed. I just was calling to confirm if i had an appointment. Firsr thing, the recording that was playing while you wait for someone to answer was unrecognizable. When someone finally answered i told them i just wanted to confirm an appointment for service. He "transferred me to service". I never made it to that department because the phone system kept rerouting me to god knows where. Finally someone answered from somewhere. I told her that there is something wr ok wrong with the phone system and that ive been on the phone for over 3 minutes. I told her i think i need to be transferred to service(saying i think of course means you're not certain) she didn't asked me any additional questions to help me or show she cared. She transferred me to a voicemail.. I lost it at that point, and just hung up. I can probably get better customer service from a small auto shop. I will be taking my business elsewhere. More

Bought a CX-3, stellar experience I was floored by the process with Germain as I had an excellent experience buying a car. It was a painless process that was fun. If you go, ask for Ry I was floored by the process with Germain as I had an excellent experience buying a car. It was a painless process that was fun. If you go, ask for Ryan Farkas. Through the test drive, the negotiating, and paperwork, he was relaxed, comforting, and fun. He made the test drive a fun and calm experience. He was sympathetic towards our perspective and helped us understand his. He made the process enjoyable and comfortable. I cannot recommend him enough. Damon was quick and informative as well and made sure we understand everything. It was a truly stellar experience. I highly recommend it. More

service Manager Rocky Called service at 8:00 am on Sat 2/25/17 and left a message for service explaining my problem. Rocky called me at 8:03 and ask how they could help, I Called service at 8:00 am on Sat 2/25/17 and left a message for service explaining my problem. Rocky called me at 8:03 and ask how they could help, I explained my problem, that I lived in Cincinnati Ohio and my Grandson goes to OSU and his mother lives in Texas and gave him her old car a 2007 mazda crx and had a noise coming from the front wheel,Rocky said he had a small staff on Saturday, but he would works us in, which he did and found the problem and fixed it.I was really so grateful for finding someone to do this on a saturday, which in it self was unbelieveble.Thanks to Rocky and his crew for a job well done. I see why your reviews are so good. Jim Mitchell Cincinnati Ohio More

Used Car Purchase Terry was awesome to work. He was fair and knowledgeable and are very happy with the new purchase. Management was helpful and stayed two hours pas Terry was awesome to work. He was fair and knowledgeable and are very happy with the new purchase. Management was helpful and stayed two hours past closing to finalize the deal and make sure the car was ready to take off the lot. It was first class all the way and would recommend them to anyone in the market for a new Mazda. More

Great Exoerience On Saturday February we purchased a CX-5 Sport from Jordon Hoffman and he and your dealership made it a great experience. Well, as much as one can ha On Saturday February we purchased a CX-5 Sport from Jordon Hoffman and he and your dealership made it a great experience. Well, as much as one can have when you spend a LOT of money. He was helpful and just a joy yo work with. He even helped clear up some problems with a title on our trade in. Would I buy another car from him?Germain Mazda? You bet. Thank you for all of your hlep. More