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Germain Lexus of Naples

Naples, FL

4.9
2,283 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,283 reviews

May 07, 2019

Armando Tovar Outstanding Sales Consultant Armando Tovar went above and beyond in helping this mostly email sales transaction take place. Quick and highly responsive and worked hard to get need More

by RX400h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Tovar
May 08, 2019 -

Germain Lexus of Naples responded

Thank you so much for your amazing review! We are pleased that Armando could be of great assistance to you, and that he could make your overall buying process so seamless. On behalf of him and the entire team- we congratulate you on your new vehicle and look forward to the opportunity to serve you again.

May 06, 2019

Good deal. Excellent follow up. Master of details The sales guy, Chad Nesselhauf, was as detailed and professional as any car dealer I've had over the last 50+ years. Right at the top! More

by JmBo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Nesselhauf
May 08, 2019 -

Germain Lexus of Naples responded

Thank you for leaving Chad this excellent review! It is a pleasure to hear that he took such good care of you, and that you found his service to be so exceptional. We appreciate the opportunity to work with you and hope to serve you again in the future.

May 04, 2019

Dave is the best Because of Dave McKinney I would not consider bringing my Lexus anywhere else for service. He is great to work with and extremely pleasant. We bought More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
May 06, 2019 -

Germain Lexus of Naples responded

Hi Larry, Thank you so much for your kind review and your confidence in Dave's service! It is wonderful to know that you consistently have positive experiences working with him, and we, too, are certain that he will continue to take exceptional care of you in the future.

May 02, 2019

Excellent Service Chuck Koenig is the reason I return to Germaine time after time. He is very knowledgeable, personable and provides excellent service. As a single woma More

by MFP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Koenig, Beverly Coppola
May 03, 2019 -

Germain Lexus of Naples responded

Thank you so much for leaving Chuck this wonderful review! It is a pleasure to know that he has your confidence, and that he consistently provides you with the same thorough and welcoming service throughout each of your visits. On behalf of Chuck and the team- we congratulate you on your new vehicle, and we look forward to the opportunity to work with you again.

May 01, 2019

Great dealer great service! I have 2 Lexus Automobiles I bring to Germain Lexus for service and I am very pleased with the service I receive! My service advisor Luke Allen does a More

by Naphelps22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Like Allen
May 03, 2019 -

Germain Lexus of Naples responded

Thank you so much for your recommendation! We appreciate you confiding in our dealership with your service needs, and we are overjoyed that our efforts consistently meet your expectations! Your safety and satisfaction are our utmost priorities, and we look forward to continuing to provide you and your vehicle with our best care in the future.

April 30, 2019

Far superior than any dealership on east coast !! From start to finish Germain Lexus rolled out the red carpet for us!! We drove across the state to pick up our car due to them listening to what we wa More

by PGP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Bud Recklaw
May 01, 2019 -

Germain Lexus of Naples responded

Hi Pearl, Thank you so much for your amazing review and recommendation! Your satisfaction is so important to us, and we are thrilled that Bud could provide you with such an exceptional overall experience. We are so appreciative of your willingness to go the extra mile to work with us, and we are so excited for you to enjoy your perfect vehicle! Congratulations on your new Lexus!

April 27, 2019

visit to Germain Lexus and sales experience i leased a car from Jeff Smith. He was very professional in his dealings with me. He answered all my questions and I was quite impressed with his know More

by Jerry 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Apr 29, 2019 -

Germain Lexus of Naples responded

Congratulations on your new vehicle, Jerry! Jeff is certainly a wonderful asset to our sales team, and we are so pleased that he could be of great assistance to you throughout your recent buying process! If you have any further questions in the future, please do not hesitate to give us a call. We look forward to working with you again when you are ready for your first service!

April 27, 2019

Beverly Coppola is terrific! Beverly Coppola greets you with a smile, tells you how long the service call will be, and at the end, will spend a few minutes exchanging pleasantries More

by Cargill@325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Apr 29, 2019 -

Germain Lexus of Naples responded

Hi June, It is so great to hear that Beverly has your confidence, and that she provides you with thorough and attentive service throughout the entirety of your visits. We appreciate you leaving her this excellent review, and we are certain that she will continue to take great care of you in the future.

April 26, 2019

Beverly Coppola Germain Lexus Service Beverly Coppola understands the full meaning of “Customer Service.” I’m glad she works at Germain Lexus. She’s friendly and very professional. She is More

by Bradley J.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Apr 29, 2019 -

Germain Lexus of Naples responded

Hi Bradley, Thank you for leaving Beverly this kind review! We are so glad that we have her on our team as well, and we are pleased to know that she consistently takes great care of you! Please let us know what more she and our team may do for you in the future.

April 26, 2019

New dash board I have been here for service many times and I can honestly say I can't think of any way they could make my experience better. Dave McKinney is a real More

by Jerry 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Apr 29, 2019 -

Germain Lexus of Naples responded

Thank you so much for your recommendation, Jerry! We are so appreciative of your confidence in our service, and we are proud to know that our efforts consistently meet your expectations! It is a pleasure to have you as a part of our Germain family, and we look forward to continuing to serve you and your automotive needs in the future!

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