Germain Lexus of Naples

Service Dept My yearly service trip came again yesterday and as always Jackson Kirby did an outstanding job helping me and explained all the maintenance they were My yearly service trip came again yesterday and as always Jackson Kirby did an outstanding job helping me and explained all the maintenance they were going to do on my RX350L. It’s always a pleasure to go there. More

I’d give Zero stars if that was an option In the last three years this dealership has gone from being great to terrible. My Lexus has experienced a series of problems. That in itself is ve In the last three years this dealership has gone from being great to terrible. My Lexus has experienced a series of problems. That in itself is very disappointing for one of their flagship models and which is used regularly but with few miles on it. Each time the dealer simply wants to spend more and more money without a proper diagnosis. Several problems could not be solved by Germain and I had to resort to finding the solution via web forums. Ironically this was far quicker, less expensive and more effective than Germain Lexus. It seems they can do basic oil & filter changes but anything more is a problem. I’ve wasted at least 5 hours waiting for “while you wait” services with the most recent issue, only to be told they haven’t been able to get to the work which was scheduled in days in advance. Zero skill Zero professionalism Zero respect for your time My recommendation is to find someone else to work on your car as these people will simply take your money, waste you time and fail to resolve any problems. More

30,000 mile service I have always had good service at your dealership for all 4 of our Lexus automobiles. From start to finish everyone has been polite and nice to talk w I have always had good service at your dealership for all 4 of our Lexus automobiles. From start to finish everyone has been polite and nice to talk with from start to finish. More

Great Dave McKinney was very pleasant and helpful . I have been the only dealerships throughout the years and Dave McKinney was the best ! I will definite Dave McKinney was very pleasant and helpful . I have been the only dealerships throughout the years and Dave McKinney was the best ! I will definitely buy a new car here when the time comes. More

Excellent, Friendly Customer Service Beverly Coppola goes above and beyond when it comes to providing excellent customer service. Responsive in answering questions and does what she says Beverly Coppola goes above and beyond when it comes to providing excellent customer service. Responsive in answering questions and does what she says she will do. More

see below John McCloskey has been my service rep for years and has taken very good care of my needs and concerns. I have purchased two LS460 and have received John McCloskey has been my service rep for years and has taken very good care of my needs and concerns. I have purchased two LS460 and have received very good service Gregory G Grimmer Sr. More

Challenging but well corrected. Luke & Shawn understand my review. They went over and beyond to rectify the mistakes that were made. Their attention to my concerns made me confident Luke & Shawn understand my review. They went over and beyond to rectify the mistakes that were made. Their attention to my concerns made me confident in their ability to rectify the issues that were presented. More

Scheduled service. Whenever we need to bring our ES 350 in for service we always know our experience will be a pleasure.We deal with Beverly Copolla who is so positive a Whenever we need to bring our ES 350 in for service we always know our experience will be a pleasure.We deal with Beverly Copolla who is so positive and upbeat whenever we visit,great person. Thanks Al Lana More

wonderful buying experience. All those who I dealt with at Germain Lexus were accomodating, competent and responsive. When I made inquiries I got prompt and helpful responses, an All those who I dealt with at Germain Lexus were accomodating, competent and responsive. When I made inquiries I got prompt and helpful responses, and I always felt that I was being treated fairly. “Old” Bud Recklaw was a pleasure to work with. He provided me with my best automobile buying experience, and that is really significant since I’m “old” too and I’ve bought a lot of cars. Germain Lexus IS truly fortunate to have a Bud on its team. More

Good experience at this dealership Dan Rusinik did a great job keeping me informed while my car was being serviced and explaining what was done upon completion. Jeff Smith also did Dan Rusinik did a great job keeping me informed while my car was being serviced and explaining what was done upon completion. Jeff Smith also did an excellent job answering my new and used car questions and options, including a test drive while my car was serviced. More