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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,423 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,423 reviews

November 02, 2026

Everyone was great especially Mark our Salesman and Ana our Finance person both were very helpful and polite a asset to your dealership More

by psavill
Recommend Dealer
Yes
Employees Worked With
Mark Lee, Germain Lexus Sales Department
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Nov 02, 2026 -

Germain Lexus of Naples responded

Thank you for your wonderful feedback! We're pleased that Mark and Ana provided such helpful and courteous service throughout your experience. Both are valued members of our team, and we appreciate you taking the time to recognize their professionalism and dedication! Warmest Regards, Peter Mapp - General Manager

November 02, 2026

I bought an audi a5 s line for my daughter last week. frank sale sguy was amazing not pushy and i am happy i bought it frim lexus naples b3cause usually theur cars are better maibtained and they only sell More

by cristiano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank and steve duran
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Nov 02, 2026 -

Germain Lexus of Naples responded

Cristiano, Thank you for sharing your wonderful experience! We're pleased that Frank made the purchase of your daughter's Audi A5 S Line comfortable and pressure-free. Knowing that you felt confident in the quality of the vehicle and, most importantly, that your daughter is happy with her new car means a great deal. We appreciate your trust and wish her many enjoyable miles ahead! Warmest Regards, Peter Mapp - General Manager

October 28, 2026

Jeff Smith is the best Sales Professional you’ll ever deal with buying a new car. More

by martypkelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
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Oct 29, 2026 -

Germain Lexus of Naples responded

Marty, Thank you for your outstanding review! We're delighted that Jeff Smith provided such an exceptional car-buying experience. Your confidence in his professionalism and dedication is a tremendous compliment. We sincerely appreciate you recognizing his efforts and thank you for choosing us for your new vehicle purchase! Warmest Regards, Peter Mapp - General Manager

October 20, 2026

Had an emergency - a screw in a tire, causing the tire to go flat. The concierge lady told me exactly what to do. Stephen Fuller in the service department stepped up big time and took care of the issue wit More

by PHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fuller - 5 stars
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Oct 23, 2026 -

Germain Lexus of Naples responded

PHS, We're so glad we could be there for you when you needed us most! A flat tire is never a pleasant surprise, especially at the end of a long day, and we're happy our concierge team and Stephen Fuller were able to turn a stressful situation into a positive experience. It's wonderful to hear that Stephen stepped right in and made sure you were taken care of, even without an appointment. That kind of genuine care and willingness to go the extra mile is exactly what we strive for! We'll be sure to share your heartfelt appreciation with everyone involved. Thank you for your five-star review and for trusting us when it mattered most. Wishing you many safe and worry-free miles ahead! Warmest Regards, Peter Mapp - General Manager

October 20, 2026

Excellent dealership. Service Manager Jackson Kirby is the best. So helpful and knowledgeable. Very pleasant and yummy waiting area. More

by Napleskat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
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Oct 23, 2026 -

Germain Lexus of Naples responded

We're so happy to hear that Jackson Kirby made your visit such a positive experience. His knowledge, helpfulness, and genuine care for our customers are qualities we truly appreciate, and he'll be delighted to know he made such a great impression! We're also glad you enjoyed our comfortable waiting area and the little treats that make your visit more enjoyable. Thank you for your kind words and for choosing to spend your time with us. We look forward to making your next visit just as pleasant! Warmest Regards, Peter Mapp - General Manager

October 15, 2026

Germain Lexus provides exceptional service. The staff is very efficient as well as being warm and gracious. I would single out Danny Rusinik as the epitome of customer service with a smile. More

by JaneS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Oct 16, 2026 -

Germain Lexus of Naples responded

JaneS, Thank you for your wonderful review! We're delighted that our team consistently provides the efficient, welcoming, and gracious service you deserve. Danny's dedication to exceptional customer care is something we truly value, and we're pleased he made such a positive impression. We sincerely appreciate your trust in Germain Lexus and look forward to serving you again! Warmest Regards, Peter Mapp - General Manager

October 15, 2026

My service rep, Lee, was the best part of my experience. He was completely familiar with my RX-350 explaining what he felt needed to be accomplished to satisfy my concerns while saving me money. More

by Loving Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
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Oct 15, 2026 -

Germain Lexus of Naples responded

We're delighted to hear that Lee provided such excellent service and took the time to understand your concerns with your RX 350. We believe in providing knowledgeable recommendations, clear communication, and helping our customers find the best solutions for their needs while keeping costs in mind. We'll be sure to share your kind words with Lee. Thank you for choosing Germain Lexus of Naples, and we look forward to serving you again! Warmest Regards, Peter Mapp - General Manager

October 02, 2026

As a Germain customer I have had excellent service for over 10 years. They have performed with speed and competency. That return the car clean and ready to deliver.. More

by John.hodskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None, Jackson Kirby
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Oct 03, 2026 -

Germain Lexus of Naples responded

John, thank you for your continued loyalty over the past 10 years! We’re so glad to hear that our team has consistently provided you with fast, dependable service and that your vehicle is always returned clean and ready to go. We truly appreciate your trust in Germain and look forward to serving you for many more years! Regards, Peter Mapp - General Manager

September 24, 2026

Service always excellent…. very customer friendly and specific communications on service needs. Danny Rusinik has been exceptional service partner over many years More

by AngieQW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Sep 24, 2026 -

Germain Lexus of Naples responded

What a pleasure it was to read your review, we appreciate your kind recognition of Danny for the exceptional care he has shown you over so many years. Your loyalty and the clear communication you value from our service team are a compliment to everyone here. It's customers like you that motivate us to keep working diligently.

September 17, 2026

Germain Lexus operates with a gold standard of service. Their liaison paradigm is excellent and we have an exemplary service liaison, Jackson! He is customer focused and always transparent and delightful. More

by farm03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Print
Sep 17, 2026 -

Germain Lexus of Naples responded

Thank you for your positive review! We strive for 100% customer satisfaction, and we are thrilled Jackson provided you with the A+ service you deserve. Please do not hesitate to give us a call if we may ever be of further service to you. Regards, Peter Mapp - General Manager

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