Back

Germain Lexus of Naples

Naples, FL

4.9
2,137 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,137 reviews

December 10, 2018

Maintenance I had my Lexus served at Germain Lexus for several years. My service advisor has been Beverly Coppola. She is an excellent service advisor and highly More

by Arella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Dec 12, 2018 -

Germain Lexus of Naples responded

Thank you so much for your excellent rating and recommendation! We are so appreciative of your continued loyalty to our service department, and we are delighted that Beverly consistently takes such good care of you and your vehicular needs. It's an honor to have your confidence, and we look forward to continue serving you in the future.

December 03, 2018

Wonderful Car Buying Experience After being with another local dealership for almost 10 years, I was hesitant in making the switch to Lexus. BUT, the service I received from Sal Pell More

by Jessica_Hallock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Mike Lawson, Sal Pellicciotta
Dec 05, 2018 -

Germain Lexus of Naples responded

Hi Jessica, Congratulations on your new vehicle! We are thrilled that you made the decision to join the Lexus family, and we feel honored to have had the opportunity to assist you with this special purchase! It's a pleasure to know that Sal, Mike, Trish, and the team immediately earned your confidence, and we are proud to have been able to provide you with such a remarkable experience! We look forward to the opportunity to continue serving you in the future.

November 30, 2018

Highly Professional and Personal Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic More

by jazzman16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Dec 05, 2018 -

Germain Lexus of Naples responded

Hi Sharon and Richard, Thank you so much for leaving Dan this wonderful recommendation! We're so glad that he could share his expertise with you, provide you with such thorough service, and ultimately earn your confidence. Please let us know if there is anything more that he or the team could assist you with in the future! It is our pleasure to serve you.

November 29, 2018

Best experience ever Because of service like the one I was provided by Beverly Coppola at Germain Lexus driving a hour to have my car service it’s really worth will str More

by Cache 21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Nov 30, 2018 -

Germain Lexus of Naples responded

Thank you so much for leaving Beverly this kind recommendation! We are overjoyed that she provided you with exceptional service that has earned your confidence. We are sure that she will continue to take great care of you and your automotive needs in the future.

November 21, 2018

Just wonderful! Having met Beverly Coppola at the service department, made me feel very welcomed . She took me in her office to first update all my information and th More

by Millo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Nov 27, 2018 -

Germain Lexus of Naples responded

Hi Camillo, We are delighted to hear that Beverly took such good care of you during your recent service visit! We are proud to have you as a part of our Lexus family, and we look forward to continuing to take good care of you and your automotive needs in the future. Thanks so much for the excellent rating!

November 21, 2018

Lexus Service Dave McKinney is a superstar. I own 4 Lexus and the reason I own all Lexus IS the service from employees like Dave McKinney. Dave OBrien More

by Mary01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Dave, Thank you for leaving Dave this very kind review! It's so great that you are so confident in his efforts, and we are so proud to have you as a part of our Lexus family! We look forward to continuing to take care of your automotive needs in the future!

November 20, 2018

17 years and counting I own a 2001 ES 300. Germaine Lexus have taken great care of it and Jackson Kirby has kept that tradition alive. Thank you Jackson! More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Wes, It is our pleasure to maintain the well-being of your vehicle, as your safety and satisfaction are our utmost concerns. We thank you for confiding in Germain Lexus for your automotive needs, and Jackson and the team look forward to serving you again!

November 20, 2018

Very personalized service Germain Lexus is fortunate to have a great staff and I enjoy taking my car there to be serviced. They have the knowledge and expertise that is needed More

by Reed226
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Reed, Thank you so much for your wonderful review- on behalf of Jackson and the entire team! We are so honored to have earned your confidence and kind remarks, as it is our pleasure to ensure that your vehicular needs are taken care of-efficiently and effectively. Please let us know what more we could do for you in the future.

November 20, 2018

Above and beyond. Beverly Coppola, my service consultant.Can't say enough about the level of professional service she extended to both my wife and I.She converted a sma More

by Hankster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lawson, Zach Germain, Beverly Coppola, Armando Tovar
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Hank, Thank you so much for your amazing feedback! We are so happy to hear that Beverly went above and beyond to enhance your service experience as much as possible and that she ultimately earned your confidence. She will be delighted to know that she made such a valuable impact on your visit, and we all look forward to continuing to serve you in the future.

November 11, 2018

Awesome experience. All employees at Germain Lexus of Naples are professional and welcoming. Our sales person Sean Kearney was the best. What else can you say about a Det More

by ppearsonnanna@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia receptionist , Sean Kearney, Danny Rusinik, Jeff Nagy
Nov 13, 2018 -

Germain Lexus of Naples responded

Thank you for taking the time to leave us this excellent review! It's so great that Sean and the team provided you with such welcoming and attentive service! We appreciate your decision to work with us, and we hope you are enjoying your new vehicle! Please let us know what more we could assist you with in the future.

...
89
...