Germain Lexus of Naples

Perfection John did a great job at working around my schedule and making sure that my vehicle was repaired and safe. The communication experience was better than John did a great job at working around my schedule and making sure that my vehicle was repaired and safe. The communication experience was better than any other dealership I've ever dealt with. John is the number one reason why I will be purchasing another vehicle from this dealership. More

First service I had a good experience there. Luke Allen was helping me. He was professional and informative. The only thing I had to wait 2.5 hrs instead of promise I had a good experience there. Luke Allen was helping me. He was professional and informative. The only thing I had to wait 2.5 hrs instead of promised 1.5 hrs on Saturday morning for oil change and tires rotation. More

service review I talked to the phone receptionist and that person set up appointed. the day of the appointment they began working on our vehicle, repair was fixed a I talked to the phone receptionist and that person set up appointed. the day of the appointment they began working on our vehicle, repair was fixed and we were on our way. Thanl you More

Service for oil change an tire pressure I arrived at dealership without my billfold containing my cash and charge cards. John told me it was no problem as he would email me a link for enter I arrived at dealership without my billfold containing my cash and charge cards. John told me it was no problem as he would email me a link for entering Amex card info when I got home. John has been my service contact for sevral years and always has been professional and helpful. Thanks John for saving me from an embarrassing situation. More

Oil change I was at the Lexus dealer for an oil change and it was a busy day. Jackson Kirby was so efficient, got me out of there in 1.5 hours, supposedly up to I was at the Lexus dealer for an oil change and it was a busy day. Jackson Kirby was so efficient, got me out of there in 1.5 hours, supposedly up to 2.5 hours wait. Very nice customer service More

Excellent experience Germain Lexus of Naples! I took my 2009 Lexus in on Monday, to get an oil change. I was greeted promptly. John McCloskey was able to provide me Germain Lexus of Naples! I took my 2009 Lexus in on Monday, to get an oil change. I was greeted promptly. John McCloskey was able to provide me with all of the information that I needed. He took me back and made sure I was comfortable. I, also, had the pleasure of meeting the manager, a very sweet lady by the name of Trish Cano. She made me feel very welcome. The whole process took about an hour. I even had an opportunity to look at some new cars while i waited. All in all, it was a wonderful experience. Thanks to the people at Germain Lexus of Naples for a great visit! You guys are awesome! More

A Super Job!! Sal was very attentive and caring. He went out of his way to make sure we were happy. Can't say enough good things about him except I hope you g Sal was very attentive and caring. He went out of his way to make sure we were happy. Can't say enough good things about him except I hope you get the opportunity to use him. Jeff Nagy did an excellent on the finance end also. He was able to get everything done in an expedited manner which we appreciated. More

Best dealership ever We have owned 6 Lexus'. We decided to buy our latest car, Lexus RX350 from Germain Lexus while vacationing in FL. They are, by far, the best dealers We have owned 6 Lexus'. We decided to buy our latest car, Lexus RX350 from Germain Lexus while vacationing in FL. They are, by far, the best dealership we have ever dealt with. From the initial sales person, Sal Pellicciota, to our last service appointment with Manny Navas, they have offered excellent service. The dealership is beautiful and everyone is so courteous. More

Happy Customer In a routine maintenance visit, we discussed that our driver’s door spontaneously locks itself. Dave McKinney discussed it with the service technicia In a routine maintenance visit, we discussed that our driver’s door spontaneously locks itself. Dave McKinney discussed it with the service technician. It was a rare computer issue and was corrected. More

Attention to details Dan Rusinik pays attention to the small things that insures an excellent service experience. Dan kept me informed throughout the process. Highly recom Dan Rusinik pays attention to the small things that insures an excellent service experience. Dan kept me informed throughout the process. Highly recommend his abilities. More