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Germain Lexus of Naples

Naples, FL

4.9
2,137 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,137 reviews

April 27, 2019

Beverly Coppola is terrific! Beverly Coppola greets you with a smile, tells you how long the service call will be, and at the end, will spend a few minutes exchanging pleasantries More

by Cargill@325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Apr 29, 2019 -

Germain Lexus of Naples responded

Hi June, It is so great to hear that Beverly has your confidence, and that she provides you with thorough and attentive service throughout the entirety of your visits. We appreciate you leaving her this excellent review, and we are certain that she will continue to take great care of you in the future.

April 27, 2019

visit to Germain Lexus and sales experience i leased a car from Jeff Smith. He was very professional in his dealings with me. He answered all my questions and I was quite impressed with his know More

by Jerry 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Apr 29, 2019 -

Germain Lexus of Naples responded

Congratulations on your new vehicle, Jerry! Jeff is certainly a wonderful asset to our sales team, and we are so pleased that he could be of great assistance to you throughout your recent buying process! If you have any further questions in the future, please do not hesitate to give us a call. We look forward to working with you again when you are ready for your first service!

April 26, 2019

Beverly Coppola Germain Lexus Service Beverly Coppola understands the full meaning of “Customer Service.” I’m glad she works at Germain Lexus. She’s friendly and very professional. She is More

by Bradley J.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Apr 29, 2019 -

Germain Lexus of Naples responded

Hi Bradley, Thank you for leaving Beverly this kind review! We are so glad that we have her on our team as well, and we are pleased to know that she consistently takes great care of you! Please let us know what more she and our team may do for you in the future.

April 25, 2019

Top notch Service Dealership Dave McKinney has been my Service Consultant for over a year. My assessment of him is that he is excellent, very customer focused, never recommends mo More

by Shaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Apr 26, 2019 -

Germain Lexus of Naples responded

Thank you for taking the time to leave Dave this incredible review! It is wonderful to hear how confident you are in his service, and to know that he consistently provides you with thorough and transparent service. He will be so honored by your very kind words, and we are certain that he will continue to take exceptional care of you in the future.

April 25, 2019

Excellent customer service Dave McKinney was fantastic! He was professional and nice and kept me up to date on everything with my service visit. I plan to continue with Lexus of More

by Roni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Apr 26, 2019 -

Germain Lexus of Naples responded

Thank you for your positive feedback, Roni! We are pleased to hear that Dave took good care of you throughout your recent visit, and we look forward to continuing to provide you with the same quality service in the future!

April 25, 2019

New dash board I have been here for service many times and I can honestly say I can't think of any way they could make my experience better. Dave McKinney is a real More

by Jerry 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Apr 29, 2019 -

Germain Lexus of Naples responded

Thank you so much for your recommendation, Jerry! We are so appreciative of your confidence in our service, and we are proud to know that our efforts consistently meet your expectations! It is a pleasure to have you as a part of our Germain family, and we look forward to continuing to serve you and your automotive needs in the future!

April 25, 2019

Excellent service as usual I have the choice of having our Lexus 400H serviced either in Canada, our summer home or here in Naples, our winter home. We have elected to have all More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Apr 29, 2019 -

Germain Lexus of Naples responded

Hi Mike, We are honored that you decided to work with us for your service needs, and we are thrilled that the quality and efficiency of our work has met your satisfaction. We appreciate you taking the time to leave us this wonderful review, and we look forward to continuing to serve you in the future.

April 20, 2019

GREAT job Dan Rusinick is the service advisor I have worked with for a number of years and he is excellent. I can always count on him to follow through and to d More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Apr 22, 2019 -

Germain Lexus of Naples responded

Hi Eric, It is a pleasure to know that Dan has your confidence, and that his service consistently meets your satisfaction. We appreciate you leaving him this wonderful review, and we are certain that he will continue to impress you with his efforts for many years to come.

April 18, 2019

excellent service I recently had service done to my LS460 before heading up north again for the summer. I have used John McCloskey for many years as my service represen More

by Cary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Apr 19, 2019 -

Germain Lexus of Naples responded

Hi Cary, Thank you so much for sharing this great feedback! It is a pleasure to hear that John's efforts consistently meet your satisfaction, and we are delighted to know your recent service was no different. We wish you safe travels and look forward to the opportunity to work with you again.

April 18, 2019

In and out in no time as promised, thx Jackson kirby In and out in no time, what more can I say. Estimate was accurate and the lounge was comfortable ,clean and well stocked with coffee,etc More

by Markathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson kirby
Apr 19, 2019 -

Germain Lexus of Naples responded

Thank you so much for your positive feedback! We are delighted to hear that your recent service was completed just as efficiently as promised. Please let us know if there is anything more that our team may help you with in the future.

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