Back

Germain Lexus of Naples

Naples, FL

4.9
2,137 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,137 reviews

June 03, 2019

Great service Dave McKinney has been extremely helpful every time I have brought my Lexus in for service. Five stars. I’ll be back when it is time to buy a new suv. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Jun 05, 2019 -

Germain Lexus of Naples responded

Thank you for your excellent review, Rick! 5-star service is what we aim for, and we are thrilled that our efforts consistently meet your satisfaction! We appreciate your continued business and look forward to working with you again when you are ready to take home your new vehicle!

May 27, 2019

Gregory Libutti, was our point-on sales expert Gregory made our buying experience Excellant...even with follow-up phone calls, NICE! Was impressed with the team effort su More

by beyflorida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Koenig, Greg Libutti, Trish Cano, Lu Gani
May 28, 2019 -

Germain Lexus of Naples responded

Thank you so much for your excellent feedback! We are delighted to hear that Gregory took good care of you- throughout and even following your visit. We greatly value your satisfaction, and we are overjoyed that our team could make your buying experience a remarkable one.

May 26, 2019

Service Dan Rusinik always eager to make sure that my service needs are met. Dan keeps me updated on the progress of service and fully explains the work that More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 28, 2019 -

Germain Lexus of Naples responded

Hi Thomas, Thank you for sharing this excellent review! We are pleased to know that Dan keeps you well informed and taken care of throughout each of your experiences working with him. Providing quality service is so important to us, and we are certain that he will continue to do just that in the future.

May 25, 2019

Danny Rusinik exceeds all my expectations at Germain! Danny’s attention to detail and professional manner makes my service experience at Germain Lexus so easy and convenient with confidence that my vehicl More

by Priscilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 28, 2019 -

Germain Lexus of Naples responded

Hi Priscilla, Thank you for leaving Danny this amazing review! It is wonderful to know that he has earned your confidence, and that his thorough service consistently meets your satisfaction. It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future.

May 24, 2019

Great service. Danny is a great gentleman. I like the fact that he is honest and that his first priority is the well being of his clients. Keep it up Danny! More

by Sebastien L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Webley, Danny Rusinik
May 28, 2019 -

Germain Lexus of Naples responded

Hi Sebastien, Thank you for leaving Danny this kind review! Our customers' safety and satisfaction is our priority, and we are delighted to know that Danny consistently takes exceptional care of you and your automotive needs. Please let us know how he or the team may serve you again in the future!

May 20, 2019

Fixed leak between rim and tire Dan Rusinik took care of having the leak between the tire and rim of the right rear wheel on our 2012 RX460h repaired. He was very professional, the w More

by Jermac,47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 22, 2019 -

Germain Lexus of Naples responded

Thank you so much for your recommendation! We are glad that we could assist you with this automotive issue, and we are so pleased that the quality and efficiency of our work met your satisfaction. If there is anything more that Dan or the team may help you with in the future, please do not hesitate to let us know.

May 17, 2019

Experience at Germain Salesman and sales management were very knowledgeable and customer oriented. Armando does a great job such that we bought our first Toyota/Lexus in a More

by Frednaples
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Armando Tovar
May 20, 2019 -

Germain Lexus of Naples responded

Thank you for your positive review, Fred! We are pleased that Armando could provide you with a great vehicle, deal, and overall experience! We appreciate the opportunity to work with you, and we hope you enjoy your new ride!

May 17, 2019

Complementary maintenance service and software update My service provider, Dave McKinney, was excellent. My car was serviced washed.and delivered on time and on schedule. I was most pleased with the res More

by Hansen’s 2018 Lexus 350 RX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Dave McKinney, Elizabeth Marcantonio, Sal Pellicciotta, William Malloy
May 20, 2019 -

Germain Lexus of Naples responded

Thank you for your feedback, Hansen! We are so pleased that the quality and efficiency of our efforts met your satisfaction! We appreciate the opportunity to serve you, and we hope that you think of us again when your vehicle is ready for its next service.

May 14, 2019

Appreciate the quick response to scheduling I arrived early for my appointment but was immediately greeted by a service rep. I walked inside to await Dan Rusinik but he saw me and greeted me im More

by HappyLexusDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 15, 2019 -

Germain Lexus of Naples responded

Thank you so much for your excellent review! Your satisfaction means so much to us, and we are pleased to know that Dan consistently takes exceptional care of you and your automotive needs. He will be so delighted to hear of your very kind words, and we are certain that he will continue to provide you with the same efficient and attentive service in the future.

May 08, 2019

Outstanding as usual Beverly Coppola is knowledgeable, helpful and goes out of her way to explain the nature of service needed. She is mindful of the customer's time and More

by George R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Beverly Coppola
May 08, 2019 -

Germain Lexus of Naples responded

Hi George, Thank you so much for leaving Beverly this excellent review and recommendation! It is a pleasure to hear that she always goes above and beyond to ensure that you are fully satisfied with the service provided to you. We look forward to continuing to provide you with the same thorough and efficient service in the future.

...
82
...