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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

May 29, 2024

After finding out that my last and fantastic rep John McCloskey had been promoted and I was given a new rep, I was a little disappointed. But, Scott Joiner was the new rep, and I feel I will still be in More

by Mindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
May 31, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know Scott did a great job, Mindy! Making your service visits pleasant and thorough are our top priorities. Thank you for making Germain Lexus your #1 choice for service. Regards, Don Nelson - General Manager

May 29, 2024

I'd like to give a shout out to Alex DePew. My service experience was a very positive one. Will definitely return. More

by FS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
May 31, 2024 -

Germain Lexus of Naples responded

FS, thank you for sharing positive feedback on Alex! We want all of our guests to be treated to service that is informative and reliable, so we're happy that's exactly what Alex provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

May 28, 2024

Scott Fielding sid a great job, very professional and helpful. Scott answered all my questions and was very informative. Great dealership! More

by Clk1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding, service advisor.
May 28, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Scott provided you with all the answers you needed to make this a positive experience. We're happy to be of service! Regards, Don Nelson - General Manager

May 28, 2024

Just want to say Michael Gooley, my service representative, went to bat for me to make sure my car window repair was covered under my warranty. Very professional. More

by johndowneylaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
May 28, 2024 -

Germain Lexus of Naples responded

John, thanks for the fantastic review of Michael! Michael is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle at this visit. Thank you for continuing to choose Germain Lexus for your automotive needs! Regards, Don Nelson - General Manager

May 26, 2024

Sev. Rep/ Leland Glesmer did a great job. Fast service , explained everything that was to be done to my auto. He estimated how long it would take and it More

by schneeberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
May 28, 2024 -

Germain Lexus of Naples responded

Thank you for taking a moment to share your appreciation of Leland. We truly appreciate getting feedback from people that have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager

May 25, 2024

Very nice people to deal with and we like the atmosphere when we walk in to have our cars serviced More

by Abefarah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Germain Lexus Sales Department, Matthew Christen
May 28, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know we're succeeding at that! Regards, Don Nelson - General Manager

May 25, 2024

Hector Perez was a tremendous help to me. They got my car right in which had a screw in the tire and got it replaced and he even recommended a good restaurant close. I was able to get a bite More

by coleencourtersheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
May 28, 2024 -

Germain Lexus of Naples responded

We're glad Hector made your day a little easier by being diligent and accommodating. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Don Nelson - General Manager

May 22, 2024

Jackson Kirby did an excellent job of coordinating the work and then getting me a loaner when one task took longer than expected. More

by dennisneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 22, 2024 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Jackson's exceptional service! It is our pleasure to make your service visits accommodating and convenient. We wish you the safest of travels until we may assist you again. Regards, Don Nelson - General Manager

May 22, 2024

Efficient and courteous staff. Excellent explanation of my services performed and recommendations. Jackson Kirby stands out as a valued employee and member if your team. More

by Butter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 23, 2024 -

Germain Lexus of Naples responded

Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. Jackson will be honored to hear of your very kind words. Thank you and safe travels! Regards, Don Nelson - General Manager

May 22, 2024

Great service and timely response to a flat tire. I was treated as a valued customer. More

by mdrachler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
May 23, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us! We are glad that our team provided you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

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