Germain Lexus of Naples

Excellent service Dan Rusinik is been helping me to take care of my car for 5 years now. The most important is that I can trust him. I don’t know a lot about cars and I Dan Rusinik is been helping me to take care of my car for 5 years now. The most important is that I can trust him. I don’t know a lot about cars and I have tried a few places, but had a bad experience. Danny treats his customers like a family. When I need help, i know I can call him and everything will be taken care of. He explains everything that needs to be done and why. Integrity, professionalism and great care, that’s how I can describe Danny Rusinik’s work. More

Jackson Kirby and Beverly Coppola The last 2 times I've been to Lexus in Naples I've dealt with Jackson Kirby. He is wonderful and very pleasant to deal with. He is detailed and profe The last 2 times I've been to Lexus in Naples I've dealt with Jackson Kirby. He is wonderful and very pleasant to deal with. He is detailed and professional. It was really nice that Beverly and Jackson have each others back. He had just stepped away from his desk and Beverly was right there to help me so I wouldn't have to wait. Amazing team work and customer service!! Thank you, Odalys Odom More

periodic service date Danny explained to me all of the things that would be done during service and the reasons for doing so including safety during my driving experience Danny explained to me all of the things that would be done during service and the reasons for doing so including safety during my driving experience. More

Excellent Service manager Not only is Germain Lexus a great dealer to purchase a car (we have purchased 3 in 18 yrs!) but the service from Beverly Coppola is outstanding. She r Not only is Germain Lexus a great dealer to purchase a car (we have purchased 3 in 18 yrs!) but the service from Beverly Coppola is outstanding. She really cares for us customers and takes excellent care of our cars. Highly recommend her. More

Wonderful Service Experience My ES350 wouldn't start this past Saturday, so I arranged to have it towed to Lexus. The Service Advisor, Beverly Coppola, was exceptional in communi My ES350 wouldn't start this past Saturday, so I arranged to have it towed to Lexus. The Service Advisor, Beverly Coppola, was exceptional in communicating what I needed to do. Beverly made sure that a loaner car was arranged for me upon my arrival. Such a welcome relief that I had a car to use for the remainder of the weekend. Amazing!! More

Excellent Service Last month we purchased a Toyota Sienna Minivan from Germain Lexus. We had such a great buying experience with the help of John Azarow, our salesman a Last month we purchased a Toyota Sienna Minivan from Germain Lexus. We had such a great buying experience with the help of John Azarow, our salesman and Eddie Vasco the sales manager. When I first contacted Germain Lexus I was put in touch with Mr. John Azarow. We live about 9 hours away in Northwest Florida, so I was very forward about the price point we would be interested in and needing to know all the information ahead of time if we were going to make this trip. John was awesome! He helped with the things I asked and also helped me with things I hadn’t even thought of yet. He put me in contact with his manager Mr. Eddie Vasco to ask any lingering questions and to see if we could agree on a price. Eddie was great as well! My husband had a specific concern on whether the car had any paint work done on it. Just because a vehicle has a clean Carfax that doesn’t mean that it hasn’t been in an unreported fender bender. When asked he offered to pull up the Repair Order that they have for every used vehicle they have up for sell. Imagine my surprise while he read it to see if they had done any paint work, he mentioned the things they had done… New tires, alignment, new battery, new a/c filter, oil change and filter change, new wiper blades, and they even replaced a few worn out hoses! I couldn’t believe it. The van was an even a better deal than I could have expected... He said that it was standard for their dealership to do those things with trade ins. That was over and beyond what I would have expected any dealership to do. And I wouldn’t have found out about those things if I hadn’t asked about the paint. But alas, there had been no paint work. But Eddie didn’t leave it at that, he informed me that they have a special meter that measures the thickness of the paint and that they could use that to see if any of the panels had been repainted. He said to give him 10-15 minutes and he would have John pull it around and Eddie himself would check the paint. Sure enough, about 10 minutes later he called me back. This was on a Tuesday. We wouldn’t be able to get down there until Friday. But this level of service continued through the week and we were blown away even once we got down to Naples. Once we arrived John met us with a big smile, and he took us out to look at the van he had already pulled around for our appointment. He had never been in a Sienna until this on came on the lot and didn’t know much about it. But he did special research before we got there so that he could answer our questions and teach us how to use the different features on the car. He said that we could spend as much time with him to learn how to set our “infotainment system.” We spent close to an hour between the test drive and the features. In less than two hours at the dealership and we were walking out with all our paperwork and a new car! Through the whole process we weren’t pushed or pressured. My husband and I do not like dealerships. If only all dealership experiences were like the one we had here. Thanks John, Eddie and the Germain Lexus family! Sincerely, Richard and Dana S. More

Excellent service Beverly is a person that cares for the customer. As a service advisor always keeps letting you know the status of your car. She work very diligent to Beverly is a person that cares for the customer. As a service advisor always keeps letting you know the status of your car. She work very diligent to have your car done on time. I will keep taken my car to her for any future service. Thank you More

Church Koenig Chuck Koneig was our salesman. He was easy to work with and made the leasing experience professional, personal, and seamless! If you buy or lease fr Chuck Koneig was our salesman. He was easy to work with and made the leasing experience professional, personal, and seamless! If you buy or lease from Germain make it a point to ask for Chuck Koneig. Skip Zink More

Lexus 400H service on August 28, 2019 This was the first time that we had our Lexus serviced at Germain and Dave McKinney was assigned as our Service Consultant. Dave was very helpful in This was the first time that we had our Lexus serviced at Germain and Dave McKinney was assigned as our Service Consultant. Dave was very helpful in explaining what needed to be done and the related cost associated with each part of the job. We were very impressed with his communication and desire to be sure the job would be done in a professional and timely manner. More

Service at Germain Lexus- Jackson Kirby The service at The dealership is very good and reliable. Jackson Kirby especially is always very helpful and courteous. I always appreciate my dealin The service at The dealership is very good and reliable. Jackson Kirby especially is always very helpful and courteous. I always appreciate my dealings with him. More