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Germain Lexus of Naples

Naples, FL

4.9
2,102 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,102 reviews

October 24, 2019

AMAZING! Armando Tovar, the most accommodating and caring sales representative, Martin Audithbin finance, JD Bube in service, and the most incredible vehicle. More

by Frankie1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Armando Tovar, Martin Audath
Oct 29, 2019 -

Germain Lexus of Naples responded

Thanks Frankie! We're so pleased to hear that Armando, Martin, JD, and the whole team were able to make your car buying experience so excellent. It's wonderful to know that all of your needs and expectations were met, and that it was a pleasant, hassle-free experience. We appreciate your business and hope to work with you again in the future.

October 22, 2019

Lexus excellent service The service was excellent! From the time I was greeted, everyone was so friendly, respectful, courteous, and patient. I was very impressed with the qu More

by Love My Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Oct 29, 2019 -

Germain Lexus of Naples responded

Thanks for the great feedback! We're so pleased to hear that you had such a pleasant and hassle-free service experience, and that you felt comfortable and well accommodated while you waited. It's great to know that Beverly and the team made sure you were kept well informed throughout the process, and we hope to work with you again in the future.

October 18, 2019

Dave McKinney Dave has been taking care of my ‘04 SC 430 for quite awhile now. Thx to him it will run for another 65,000 miles! More

by Happy LEXUS owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Mckinney, Shawn Chapman, Lu Gani
Oct 29, 2019 -

Germain Lexus of Naples responded

We're so glad Dave has made your service visits so excellent, and has helped you keep your vehicle in great shape. We look forward to working with you again in the future.

October 17, 2019

Great service experience! My service consultant, Jackson Kirby, was very informative and pleasant to work. He was able to answer all my concerns and questions during my service More

by CH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 29, 2019 -

Germain Lexus of Naples responded

Thanks for the great feedback, CH! We're happy to hear that Jackson was so helpful and attentive, and made sure you were well informed throughout your service experience. It's wonderful to know that you felt so confident with the work that was done on your vehicle, and that all of your concerns were addressed. We appreciate your business and hope to work with you in the future.

October 11, 2019

Exceptional Sevice! Beverly Coppola is my Master Certified Service Consultant. Anytime I need to have maintenance done on my car, I know that it is going to be done right More

by Sean Fedak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Oct 16, 2019 -

Germain Lexus of Naples responded

Sean, thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

October 10, 2019

Excellent service from Danny Rusinik. Very knowledgeable and kind. The hole staff is amazing and the facility also. Serviced my 2019 Lexus IS 300 and took me less than 30 minutes to be ready. I highly recom More

by BradyValdes
Recommend Dealer
Yes
Employees Worked With
Mark Van Buren, Danny Rusinik, Zach Germain
Oct 16, 2019 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

October 09, 2019

Excellent Buying Experience I had a great experience with Germain Lexus of Napes, they are so transparent and if anyone have a chance to buy a vehicle from there must ask for Edd More

by Tariq Mehmood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Duran
Oct 16, 2019 -

Germain Lexus of Naples responded

Tariq, thank you for your time and your kind review. We are pleased to hear that Eddie was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service!

October 03, 2019

Maintenance Service I was very pleased with my service. Dan Rusinik, the service advisor, was very professional and met my expectations. Work was done timely and proper. More

by edjosr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Oct 09, 2019 -

Germain Lexus of Naples responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Dan was so positive. We look forward to seeing you again when it is time for your next service.

October 02, 2019

Chad Hasselhauf I worked with Chad Hasselhauf on the trade in of my car and the purchase of an RX350. He was very knowledgeable and pleasant to work with. He explai More

by Jaksonline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Nesselhauf
Oct 09, 2019 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

October 01, 2019

Jackson Kirby is most courteous and helpful. He was able to guide me through the maze of my 32,000 mile checkup wisely and to my satisfaction. It is always a pleasure doing business with Germain and working More

by Dave
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby. 5 star
Oct 09, 2019 -

Germain Lexus of Naples responded

Dave, thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your automotive needs!

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