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Germain Lexus of Naples

Naples, FL

4.9
2,186 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,186 reviews

October 01, 2024

The first time I came to this dealership I bought a Lexus RX350. The salesman Jessie was a pleasure to work with. More

by alpacinelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hector Perez, Germain Lexus Sales Department
Oct 02, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to tell us how pleased you were with Jessie's assistance! We trust you're loving your new RX 350. Please don't hesitate to let us know when we may assist you with anything, and enjoy the ride! Regards, Don Nelson - General Manager

September 24, 2024

Jackson Kirby is our service rep when dealing with the Lexus car we recently bought. He's pleasant & professional making the service visit seamless. More

by 000000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 25, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Jackson provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

September 20, 2024

Jackson Kirby and the entire Germain Lexus, Naples FL service department did an excellent job with my service appointment on September 20, 2024. Jackson kept me informed throughout the service visit. T More

by UMDjim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Jackson Kirby
Sep 23, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Jackson handled your visit with great care and communication. Safe travels on the road ahead! Regards, Don Nelson - General Manager

September 19, 2024

this dealership is obscenely over priced. i compared prices they quoted with Scanlon Lexus and thes folks were 30% higher for the same exact service and parts. i would never go in there More

by mreiffen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Brown
Sep 19, 2024 -

Germain Lexus of Naples responded

Mitchell, welcome to Naples, and thank you for taking a moment to share feedback about our service department. I would be more than happy to address your concerns if you would like to reach out to me directly. We'd certainly appreciate the opportunity to let you know what Germain Lexus has to offer. Thanks again for your feedback. Regards, Don Nelson - General Manager dnelson@germaincars.com

September 16, 2024

Leland Glesner was outstanding! Best service person I have dealt with in my 82 years. Very professional and caring! More

by Ngarrity6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Gleser
Sep 16, 2024 -

Germain Lexus of Naples responded

Thanks so much for your positive feedback! We're delighted the value of Leland's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment! Regards, Don Nelson - General Manager

September 14, 2024

I’ve been a Germain Lexus customer for my last four cars. I’ve never had anything but great service. Scott Fielding has been the service person I’ve worked with for the past five visits and he’s always been More

by Tshea50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding, Germain Lexus Sales Department
Sep 16, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Scott and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

September 13, 2024

Alexander Depew made the service enjoyable. With his engaging personality, knowledge, and sincerity, I couldn’t ask for a better assistant. Thank you Alex Depew!👏👏👏😊 More

by pmontygolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Allen
Sep 13, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Alexander provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure. Regards, Don Nelson - General Manager

September 12, 2024

I have been coming to Germain Lexus of Naples for 11 years now and they are simply EXCEPTIONAL! More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 12, 2024 -

Germain Lexus of Naples responded

Sharon, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

September 09, 2024

One of the best car buying experiences i’ve had in years! Everyone was incredibly friendly, efficient, and knowledgeable which made the purchase process enjoyable and quick. Highly recommended!!! More

by r65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle, Danny Rusinik, Germain Lexus Sales Department, Jeff Smith
Sep 11, 2024 -

Germain Lexus of Naples responded

r65, thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words and recommendation of our team's expertise and supportive nature. Congratulations on your new Lexus! Enjoy the ride! Regards, Don Nelson - General Manager

September 06, 2024

My experience at Germain Lexus was absolutely amazing! They went above and beyond every second of the way! Debra Eddy made the buying experience so comfortable and answered all of my questions every step More

by shanshancory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra Eddy, Steve Duran, Germain Lexus Sales Department
Sep 06, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review! We're thrilled to know how pleased you were with Dee's support and expertise. Congrats on the new Lexus! Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

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