Germain Lexus of Naples

Paul Berggren was the BEST salesman I've ever encountered. Being a small businessman I've purchased over 25 vehicles so that is saying alot. I was pleased to deal with him. He listened to my co encountered. Being a small businessman I've purchased over 25 vehicles so that is saying alot. I was pleased to deal with him. He listened to my concerns and didn't push to sell me something I didn't want because the vehicle wasn't on the lot. I will be pleased to work with him in the future. More

I first bought a Lexus from Lu Gani in 2019. I was looking for an LS460 at the time, and he identified one for me with my preferred colors & options. In Dec of 2024, I decided to trade it in f I was looking for an LS460 at the time, and he identified one for me with my preferred colors & options. In Dec of 2024, I decided to trade it in for an ES300h and gave me my preferred color & specs. After a month of searching in a tight market, he identified one and gave me a heads up. We closed the deal that same day, and I could not be happier with the car. Lu is a straight shooter and knows his cars. I will not hesitate to use him again when it is time for my next car. More

Michael Gooley was very attentive and explained everything thoroughly. It was a pleasant experience there. everything thoroughly. It was a pleasant experience there. More

Service was exceptional. Jackson Kirby provided a completion time for our service upon arrival and kept us apprised of the progress on a regular basis. In addition a video Jackson Kirby provided a completion time for our service upon arrival and kept us apprised of the progress on a regular basis. In addition a video was provided to allow us to see actual performance. A very informative tool. Germain makes service visits painless. More

Greeted upon arrival. Host then showed me to waiting area. Service advisor thoroughly explained process to me. Kept aware vis e mail or texts. Delivered as promised on tim Host then showed me to waiting area. Service advisor thoroughly explained process to me. Kept aware vis e mail or texts. Delivered as promised on time. More

I had 24 years very bad experience with this dealer especially with service scammer Manager Shawn . As soon as 4 year warranty expired, evil Shawn started scamming me, I’m dead sure he did to other cus especially with service scammer Manager Shawn . As soon as 4 year warranty expired, evil Shawn started scamming me, I’m dead sure he did to other customers as wells.long story short, followings are few data I really want to share with others. Service mngr Shawn was unsuccessful (intentionally) fixing my new car driver seat motor noise in every 6-8 month of period ( every oil change) time frame, & as soon as warranty expired Shawn was demanding me $ 1,200.00 to replace new motor of seat. I didn’t buy it, and since then I didn’t believe whatever he said. At every oil changes, he tried to sell $ 50-90 to $ 7,500.00 worth of services to me which were mostly unnecessary. ( he think I’ve zero knowledge with cars) I did just said heavy No & went to other honest mechanics with much lower reasonable prices than Germin lessex dealer Quote. More

Dealing with Germain Lexus is always great. My service advisor,Jackson Kirby,is the best. He is very knowledgeable and kept me informed during the whole process. My service advisor,Jackson Kirby,is the best. He is very knowledgeable and kept me informed during the whole process. More

Customer service met all expectations. Service Consultant keep me informed of needed repairs and work was completed as promised. Service Consultant keep me informed of needed repairs and work was completed as promised. More

Alexander Depew does an excellent job. He kept me informed and went the extra steps to get my car done quickly and correctly. He kept me informed and went the extra steps to get my car done quickly and correctly. More

My service rep, Michael Gooley was the best. Explained my options and kept me updated while I waited. Explained my options and kept me updated while I waited. More