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Germain Lexus of Naples

Naples, FL

4.9
2,186 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,186 reviews

November 02, 2024

Jackson Kirby has been my service consultant since my first Lexus. He has always been extremely helpful in taking care of my cars and I have always been pleased. He is truly the best! More

by wrd
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 05, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us about Jackson! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

November 01, 2024

Germain Lexus has a fantastic service department; it is an excellent dealership. My Service Consultant, Scott Fielding, ensured that all my concerns were addressed. The Service Manager, John McCloskey, tr More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Jeff Smith
Nov 01, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Scott and John was convenient and straight-forward. See you next time! Regards, Don Nelson - General Manager

October 24, 2024

Excellent service and my service coordinator, Leland Glesmer, kept me informed constantly! Very friendly staff all around More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith and Leland Glesmer
Oct 25, 2024 -

Germain Lexus of Naples responded

Tommy, thank you for telling us the highlights of your service visit with Leland. It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

October 23, 2024

Vincent Marcantonio did a fabulous job helping me pick out a car. He took his time with me and our 3 test drives. He made sure all of my questions were answered and made me feel very comfortable and confi More

by km_21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Marcantonio, Adam Murphy
Oct 24, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review! We're thrilled to know how pleased you were with Vincent's support. Congrats on the new ride! Best wishes for awesome travels this holiday season, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

October 23, 2024

Scott Joiner was my new service agent and he did an excellent job explaining what was needed to keep my car running. He came to me several times checking with me and certainly deserves extra mention fo More

by Nanlee78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Oct 24, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Scott was attentive and straight-forward. We appreciate your business! Regards, Don Nelson - General Manager

October 23, 2024

Richard Brown is Wonderful! ! He listened to my concerns and was great at answering all my questions! He’s a great asset to Germain Lexus of Naples!! Pamela A. More

by pgaddison
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Oct 23, 2024 -

pgaddison responded

Richard Brown is Wonderful! ! He listened to my concerns and was great at answering all my questions! He’s a great asset to Germain Lexus of Naples!! Pamela A.

Oct 24, 2024 -

Germain Lexus of Naples responded

Thank you, Pamela! We're pleased you had another great service experience with us, and that Richard made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

October 19, 2024

Less than 1 week after Hurricane Milton I needed to have an oil change. The dealership had been without power. The waiting area lounge was busy with clients waiting for their vehicles. My regular service ad More

by Hoogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Oct 21, 2024 -

Germain Lexus of Naples responded

Hoogie, we're glad Leland made your day a little easier by being attentive and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Don Nelson - General Manager

October 16, 2024

Richard Brown (my Service Adviser) is great. I always trust his opinion. Thank you Richard. More

by carole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Oct 17, 2024 -

Germain Lexus of Naples responded

Thank you for your continued trust in the Germain Lexus team, Carole! We're delighted Richard continues to be a reliable resource for your automotive needs, and we're very happy you took the time to say so. It's always our pleasure to assist you. Regards, Don Nelson - General Manager

October 15, 2024

Frank and Ernesto are the best you should find more people like them also Mike from service More

by Maple1693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Germain Lexus Sales Department, Eddie Vasco, Luke Allen
Oct 15, 2024 -

Germain Lexus of Naples responded

Thank you for your very encouraging words about our awesome team! Frank, Ernesto, and Mike are all great people to work with, and we appreciate your recognition of their excellence. Safe travels until we may assist you again! Regards, Don Nelson - General Manager

October 02, 2024

Clean, friendly, efficient describes the dealership. Comfortable waiting area with available drinks and snacks make the wait go by quickly More

by Chopper727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Oct 04, 2024 -

Germain Lexus of Naples responded

We're so pleased you like our service department and customer lounge! Thank you for stopping by to share your experience with us. Please don't hesitate to let us know when we may be of service to you again. Regards, Don Nelson - General Manager

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