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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

October 23, 2024

Richard Brown is Wonderful! ! He listened to my concerns and was great at answering all my questions! He’s a great asset to Germain Lexus of Naples!! Pamela A. More

by pgaddison
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Oct 23, 2024 -

pgaddison responded

Richard Brown is Wonderful! ! He listened to my concerns and was great at answering all my questions! He’s a great asset to Germain Lexus of Naples!! Pamela A.

Oct 24, 2024 -

Germain Lexus of Naples responded

Thank you, Pamela! We're pleased you had another great service experience with us, and that Richard made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

October 19, 2024

Less than 1 week after Hurricane Milton I needed to have an oil change. The dealership had been without power. The waiting area lounge was busy with clients waiting for their vehicles. My regular service ad More

by Hoogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Oct 21, 2024 -

Germain Lexus of Naples responded

Hoogie, we're glad Leland made your day a little easier by being attentive and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Don Nelson - General Manager

October 16, 2024

Richard Brown (my Service Adviser) is great. I always trust his opinion. Thank you Richard. More

by carole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Oct 17, 2024 -

Germain Lexus of Naples responded

Thank you for your continued trust in the Germain Lexus team, Carole! We're delighted Richard continues to be a reliable resource for your automotive needs, and we're very happy you took the time to say so. It's always our pleasure to assist you. Regards, Don Nelson - General Manager

October 15, 2024

Frank and Ernesto are the best you should find more people like them also Mike from service More

by Maple1693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Germain Lexus Sales Department, Eddie Vasco, Luke Allen
Oct 15, 2024 -

Germain Lexus of Naples responded

Thank you for your very encouraging words about our awesome team! Frank, Ernesto, and Mike are all great people to work with, and we appreciate your recognition of their excellence. Safe travels until we may assist you again! Regards, Don Nelson - General Manager

October 02, 2024

Clean, friendly, efficient describes the dealership. Comfortable waiting area with available drinks and snacks make the wait go by quickly More

by Chopper727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Oct 04, 2024 -

Germain Lexus of Naples responded

We're so pleased you like our service department and customer lounge! Thank you for stopping by to share your experience with us. Please don't hesitate to let us know when we may be of service to you again. Regards, Don Nelson - General Manager

October 01, 2024

The first time I came to this dealership I bought a Lexus RX350. The salesman Jessie was a pleasure to work with. More

by alpacinelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hector Perez, Germain Lexus Sales Department
Oct 02, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to tell us how pleased you were with Jessie's assistance! We trust you're loving your new RX 350. Please don't hesitate to let us know when we may assist you with anything, and enjoy the ride! Regards, Don Nelson - General Manager

September 24, 2024

Jackson Kirby is our service rep when dealing with the Lexus car we recently bought. He's pleasant & professional making the service visit seamless. More

by 000000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 25, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Jackson provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

September 20, 2024

Jackson Kirby and the entire Germain Lexus, Naples FL service department did an excellent job with my service appointment on September 20, 2024. Jackson kept me informed throughout the service visit. T More

by UMDjim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Jackson Kirby
Sep 23, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Jackson handled your visit with great care and communication. Safe travels on the road ahead! Regards, Don Nelson - General Manager

September 19, 2024

this dealership is obscenely over priced. i compared prices they quoted with Scanlon Lexus and thes folks were 30% higher for the same exact service and parts. i would never go in there More

by mreiffen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Brown
Sep 19, 2024 -

Germain Lexus of Naples responded

Mitchell, welcome to Naples, and thank you for taking a moment to share feedback about our service department. I would be more than happy to address your concerns if you would like to reach out to me directly. We'd certainly appreciate the opportunity to let you know what Germain Lexus has to offer. Thanks again for your feedback. Regards, Don Nelson - General Manager dnelson@germaincars.com

September 16, 2024

Leland Glesner was outstanding! Best service person I have dealt with in my 82 years. Very professional and caring! More

by Ngarrity6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Gleser
Sep 16, 2024 -

Germain Lexus of Naples responded

Thanks so much for your positive feedback! We're delighted the value of Leland's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment! Regards, Don Nelson - General Manager