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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

October 31, 2023

This dealership is first rate they are extremely organized, and very accommodating with their customers. We had a great experience with Dan Rusinik who easily guided us through the process and made More

by Dayna Junkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 01, 2023 -

Germain Lexus of Naples responded

Dayna, thank you for your trust in our service department! We're glad Dan provided you with an exceedingly thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

October 30, 2023

Danny Rusinik provided excellent service during my last visit to Germain Lexus. He is Competent and customer oriented. Danny is an asset to the dealership. More

by Doc724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Oct 30, 2023 -

Germain Lexus of Naples responded

We totally agree! Thank you, Doc724. We're pleased you had another great service experience with us, and that Danny made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

October 24, 2023

Professional, courteous knowledgeable sales team who work together to give the customer a most pleasant buying experience More

by Ceci
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Conceopion, Steve Duran, Germain Lexus Sales Department, Eddie Vasco
Oct 24, 2023 -

Germain Lexus of Naples responded

Ceci, we're delighted our team did everything they could to ensure a seamless dealership experience for you. Thank you so much for your lovely feedback. Please don't hesitate to let us know when we may assist you again. It is always our pleasure! Regards, Don Nelson - General Manager

October 23, 2023

Since my first vehicle purchase at Germain Lexus of Naples about 4 years ago, I have had the best experience when it came to purchasing a vehicle, as well as coming in to get maintenance done. Lu Gani More

by andreaj
Recommend Dealer
Yes
Employees Worked With
Osman Shaw, Orllando Sabau, , Lu Gani, Germain Lexus Sales Department, Eddie Vasco
Oct 24, 2023 -

Germain Lexus of Naples responded

Wonderful! Thanks so much for your 5-star review, as well as your continued business. We're glad Lu and Osman took the time to thoroughly address your needs and interests to ensure a truly satisfying and easy dealership experience. We graciously look forward to working with you again some day! Regards, Don Nelson - General Manager

October 23, 2023

Germain did a nice job with our new car. Orllando Sabau took care of us. Thank you. More

by pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau
Oct 23, 2023 -

Germain Lexus of Naples responded

Pete, thanks for giving Orllando your 5-stars! He totally deserves it. We appreciate your thoughtful feedback on this experience, and wish you many happy travels in your new Lexus, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

October 19, 2023

My car was in for service and Jackson took care of me the entire time. He was respectful, helpful and professional! I told the manager, Don Nelson, the service is the reason we buy Lexus. Jackson did not di More

by Bmsimmerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 20, 2023 -

Germain Lexus of Naples responded

Thank you for your positive review! We truly appreciate your continued business, and we're glad Jackson has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager

October 19, 2023

Very service oriented with a very professional customer friendly team. Also a nice waiting area. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Oct 20, 2023 -

Germain Lexus of Naples responded

We're delighted to hear that, Jack! Thank you for letting us know how pleased you've been with our efficient service team and comfy customer lounge. We wish you the safest of travels until we may be of service to you again! Regards, Don Nelson - General Manager

October 18, 2023

Germain Lexus is a lovely dealership and they take very good care of their customers. The waiting rooms are nice. They had to order a part for my car, so they let me have a loaner car until my car was fi More

by sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Oct 18, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you liked this service visit, Sue! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

October 10, 2023

my experience at Lexus dealership was excellent and Dan Rusinik was was a great part of that experience More

by lmagrann
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Danny Rusinik
Oct 11, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Danny's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as exceptional! Regards, Don Nelson - General Manager

October 08, 2023

Good service from sales and service Finance person also very helpful Lots of help! Thanks to all More

by hopecc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Lizell, Germain Lexus Sales Department
Oct 09, 2023 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your satisfaction is an honor, and we hope to continue being your #1 choice for years to come. Best wishes for amazing travels until we see you again! Regards, Don Nelson - General Manager

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