Back

Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,161 reviews

November 07, 2023

Fabulous service every time- Lee Glesmer always keeps me updated on my vehicle’s status More

by bern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Nov 07, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you like working with Lee! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment! Regards, Don Nelson - General Manager

November 03, 2023

Excellent service. Very professional. On time without any delays. Nice waiting area. Service advisor Richard Joiner was a pleasure to work with. More

by Calgaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joiner
Nov 06, 2023 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Richard and our service department! We want all of our guests to be treated to service that is pleasant and reliable, so we're happy that's exactly what Richard provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

November 02, 2023

Customer focused, clean and friendly. Everyone there is pleasant, especially Jeff Smith who made buying my car a pleasure. More

by cestrin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Danny Rusinik, Jeff Smith
Nov 03, 2023 -

Germain Lexus of Naples responded

Thanks so much for your stellar review of Jeff! Nothing means more to us than your satisfaction, so we're pleased Jeff did everything he could to make sure your transaction was pleasant. Congratulations! Best wishes for amazing travels in your new Lexus! Regards, Don Nelson - General Manager

November 02, 2023

Found client advisor, Larry Vasco, very helpful, knowledgeable , & patient. It was the first time I.bought a car by myself. I really appreciated Larry’s help. More

by CarMay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco. Did not remember all individuals that helped me. , Steve Duran, Germain Lexus Sales Department, Jeff Smith
Nov 03, 2023 -

Germain Lexus of Naples responded

Thanks for the 5-star review of your dealership experience! We're delighted Larry provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new Lexus! We wish you all the best in your upcoming journeys, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

November 02, 2023

Larry was a great listener and provided us answers to all our questions and concerns. More

by KK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Nov 03, 2023 -

Germain Lexus of Naples responded

Great! Thanks so much for your thoughtful feedback. We're glad Larry took the time to thoroughly address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager

November 02, 2023

Hector Ortiz and the Germain Team were a pleasure to work with and provided superior service. Hector was very patient, professional and knowledgeable in guiding us through the allocation process. We are very More

by bruce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz *****
Nov 02, 2023 -

Germain Lexus of Naples responded

Congratulations on your new Lexus, Bruce! We're thrilled you enjoyed a pleasant and supportive buying experience with Hector, and we appreciate your wonderful feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

November 02, 2023

This dealer ship is very competitive with a friendly with a good sales staff and service department. More

by cdemaree
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau
Nov 03, 2023 -

Germain Lexus of Naples responded

Thanks for the love, Charles! We're thrilled you always enjoy working with the Germain Lexus team for any of your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

October 31, 2023

Germain Lexus of Naples is professional and attentive without any high pressure sales. This was a pleasure. More

by rsilloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Nov 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for your confidence in our team! We're delighted the service quality exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment! Regards, Don Nelson - General Manager

October 31, 2023

The best car buying experience I have ever had! I can’t say enough good about the process. John Azarow was extremely helpful, professional and enjoyable! More

by pam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Duran, John Azarow
Oct 31, 2023 -

pam responded

👍👍

Nov 01, 2023 -

Germain Lexus of Naples responded

Pam, thanks for taking a moment to give us the highlights of your dealership experience with John! We're delighted he was committed to your complete satisfaction. Congrats on the new Lexus! Best wishes for pleasant travels in your future, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

October 31, 2023

Dan Rusinik was outstanding. Very knowledgeable, courteous, and helpful. I would recommend Germain Service especially because of him. More

by Tootsiedog1
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 01, 2023 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Dan! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Dan has provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

...
25
...