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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

November 14, 2023

Hector Perez did a fine job for me. Showed me my options so I could make an informed choice. More

by Jkerr520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Nov 16, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Hector's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Don Nelson - General Manager

November 14, 2023

Quick service, good communication, comfortable waiting environment or loaner cars available. Service rep Jackson Kirby very good and always handles our cars. More

by Cjcoughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered Jackson and our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

November 14, 2023

As a customer, I would highly recommend this dealership but of the qualified employees. Each time we interacted with someone, it was a great experience. Namely Jackson Kirby was our best choice for service More

by Lexus Lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you, Lexus Lover! We're pleased you had another great service experience with us, and that Jackson made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

November 14, 2023

I always enjoy taking my car for service at Germain Lexus. The waiting room is very comfortable. My service Advisor Danny Rusinik is knowledgeable and always keeps me updated on my cars progress. More

by Klrflage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 16, 2023 -

Germain Lexus of Naples responded

We're delighted to hear that! Thank you for letting us know how pleased you've been with Danny's expertise and our comfy customer lounge. We wish you pleasant travels through the holidays until we may be of service to you again! Regards, Don Nelson - General Manager

November 14, 2023

very good service by Tim Bastyr. he stayed very patient throughout the whole process. very calm and helpful More

by troy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bastyr, Germain Lexus Sales Department
Nov 16, 2023 -

Germain Lexus of Naples responded

Troy, thank you for sharing your experience with us! We're delighted Timm handled your wishes with the utmost advocacy and grace. Congrats on the new Lexus! Best wishes for safe and pleasant travels on the road ahead, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

November 12, 2023

Professional, experienced, accommodating and patient describe our experience with Larry Vasco and the team at Germaine Lexus in Naples, Florida. We love our Lexus NX350 Hybrid. Larry Vasco patiently rev More

by Leslie L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, Steve Duran, Germain Lexus Sales Department
Nov 13, 2023 -

Germain Lexus of Naples responded

Congratulations on your new NX350 Hybrid, Leslie! We're thrilled you enjoyed a pleasant and supportive buying experience with Larry, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

November 10, 2023

Leland glesmer was very helpful in getting me a loaner car while service was happening. Fu to drive a different Lexus More

by Barbarakupfrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Marie was very helpful through the process
Nov 10, 2023 -

Germain Lexus of Naples responded

Thank you for reviewing your experience with Leland! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

November 09, 2023

Excellent Service once again from Alex Depew. Very professional and always helpful. Kept me updated on status of service. More

by Gjstacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Nov 09, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you like working with Alex! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your vehicle's needs. We look forward to ensuring more high quality service at your next appointment! Regards, Don Nelson - General Manager

November 09, 2023

Great service! Helpful service through Leland Glesmer who took a lot of time to make sure the tire that had a nail in it was cared for under warranty. More

by Carol Veltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Nov 10, 2023 -

Germain Lexus of Naples responded

We're so happy to hear that, Carol! Thank you for letting us know how pleased you were with Leland's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager

November 08, 2023

Nothing different from any other Lexus dealership excellent service Only issue had to wait 2 hours for an oil change service on Monday More

by Bhandyside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
Nov 08, 2023 -

Germain Lexus of Naples responded

Delivering exceptional service is our top priority, and we're pleased you had a positive experience overall. We apologize for the inconvenience you experienced with the extended wait time for your oil change. We understand that your time is valuable. Please feel free to get in touch with me about this if I may assist you in any way. Sincerely, Don Nelson - General Manager dnelson@germaincars.com

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