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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

November 29, 2023

Alex Depew is always so helpful. Very professional and accommodating, I always request him for an advisor! More

by mamk72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex depew
Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for leaving Alex this wonderful review! We are pleased that he consistently takes great care of you, and he will be honored to know how confident you are in his efforts. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Regards, Don Nelson - General Manager

November 29, 2023

I found Jackson Kirby to be an excellent service provider. Dealership is always top notch. More

by wdmullin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us. Jackson will be honored to hear of your very kind words. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service! Regards, Don Nelson - General Manager

November 29, 2023

Great sales person. Answered the phone when not opened. Fast and easy purchase. Thumbs up. More

by pmig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen, Germain Lexus Sales Department
Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team provided you with nothing less. Congratulations on your new vehicle! Regards, Don Nelson - General Manager

November 28, 2023

Danny Rusinik is top notch- professional, knowledgeable, attentive, friendly, always on top of things! We welcome the need to go to Lexus because we enjoy seeing and working with Danny More

by Don Gamble1!
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 28, 2023 -

Germain Lexus of Naples responded

Don, thank you for your lovely review of Danny! We're pleased you had another great service experience with us, and that Danny made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

November 25, 2023

Paul Berggren was professional and knowledgeable about the RX350, explained all the features and benefits of the vehicle . More

by dhagenman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Nov 28, 2023 -

Germain Lexus of Naples responded

Fantastic! Thanks so much for your thoughtful feedback. We're glad Paul took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager

November 20, 2023

Excellent service, excellent work and beautiful showroom! My service advisor was the best! Thank you Danny Rusinik! More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 22, 2023 -

Germain Lexus of Naples responded

Thank you, Joanne! We're pleased you had another great service experience with us, and that Danny made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

Nov 23, 2023 -

Joanne responded

Thank you Don!

November 17, 2023

Marangely Vázquez was very helpful. It was my first time bringing my car in to get serviced and she was able to answer any questions I had for her. She was also very kind and pleasant. More

by Scorpionruca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marangely Vazquez, Germain Lexus Sales Department
Nov 20, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Marangely's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Don Nelson - General Manager

November 15, 2023

Dan Rusinik is a great service manager, thorough, efficient, provides good summary of what’s needed and cost of services and helps you to prioritize what needs to be done. Great communicator who keep More

by John.Nicoson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you for the honor of serving you over the years, John! We're pleased you continue to receive the best care and guidance from Dan and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 15, 2023

Leland Glesmer is always a pleasure to work with. Always explains what and why service was performed. I alway ask for him if possible. I will continue service with Germain Lexus because of employees More

by Georgelbush
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer, JD Bube
Nov 16, 2023 -

Germain Lexus of Naples responded

George, thanks for taking a moment to share positive and encouraging feedback with us! We're happy Leland continues to be a great service consultant to you, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

Nov 16, 2023 -

Georgelbush responded

👍

November 14, 2023

Mari Vazquez was new to me but did an excellent job, My assigned representative was out sick and I had not been informed prior. So everything took longer than expected. But Mari got everything organized fo More

by mdambrosio75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Vazquez
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you for your kind review! We truly appreciate your continued business as well as your patience at this visit. We're glad Mari took such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager

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