Germain Lexus of Naples

Since we were very happy with the great service at Germain Lexus, we decided it was time to trade our SC430 for another Lexus vehicle, a RX350. We were very happy with our sales rep, Joe Caso. He Germain Lexus, we decided it was time to trade our SC430 for another Lexus vehicle, a RX350. We were very happy with our sales rep, Joe Caso. He was very thorough and made us feel very comfortable, as if we had known him for years. More

We gave the answers for the above questions for the following reasons: Customer Service(5): from the time we entered the dealership our salesperson, Joe Caso and other personel that we encountered we following reasons: Customer Service(5): from the time we entered the dealership our salesperson, Joe Caso and other personel that we encountered were professional and took a lot of time to show us the details of the car of interest. Quality of Work (n/a): since we did not have any work done this question is not applicable. Friendliness (5): our salesman, Joe Caso was friendly and personable from the outset and made us feel at ease in looking for a new car. In our test drive of the RX350 he spent a lot of time to go over every feature of the car and when we came to pick up the new car he linked out cell phones to the Blue Tooth system in the car. He also programmed stations for our radio both FM and SAT. The next day he came to our home and linked our garage door remote to the car and even linked our other garage door remote to our other car. Overall Experience (5): in addition to the above, the other employees at the dealership; i.e., the finance manager, the general manager and others were friendly and very receptive. The cleanliness of the dealership was impeccable from showroom to the restrooms and snack area. We felt that Germain Lexus was a class act and probably the best that we have experienced in the many years of purchasing or leasing a car. Price (5): we feel that we received a great deal on the RX350. We have a relative who can obtain a GM employee discount for us if we were to purchase a GM car. We had negotiated a deal on a 2010 Cadillac SRX but the monthly payment on the Lexus was less than the payment on the SRX even with the GM discount so overall we received a better price on a better car. More

Great experience! The Germain team really makes you feel like family when you walk in to the dealership. Lark Muntz is fabulous sales person to work with and very experienced in understanding a customer's n like family when you walk in to the dealership. Lark Muntz is fabulous sales person to work with and very experienced in understanding a customer's needs even when they can't quite put them into words. Thanks for making mom very happy and we'll see you all over the holidays, if not before then! More

A friend and I visited Germain Lexus of Naples recently with the intention of finding a good used car. During our two visits there, we were treated with the utmost respect and friendly care by three gentl with the intention of finding a good used car. During our two visits there, we were treated with the utmost respect and friendly care by three gentlemen--Mike Skidd, Bob Carpenter and Mike Lawson. I compliment the Germain organization on having these men as staffers. They know their business and made a fine deal on a trade-in and sale. --Liselotte Schwartz More

Chuck was very friendly and extremely knowledgable. Chuck was definitely the type of salesman you want to work with! The overall experience was great, and was actually a fun experience. There are man Chuck was definitely the type of salesman you want to work with! The overall experience was great, and was actually a fun experience. There are many dealerships that do not meet this standard and it was pleasant to be treated fairly at Germain. I would buy from this dealer again and it was the best experience I have had! More

Joe was the nicest automobile salesman that I have ever dealt with. His concern for the buyer's need is unlike any automobile salesman - professional relaxed and concerned. In addition he was courteous, f dealt with. His concern for the buyer's need is unlike any automobile salesman - professional relaxed and concerned. In addition he was courteous, friendly and very informative. He went beyond "just selling a car". I would recommend him to anyone, they will be very pleased. More

This is the third new car I've purchased, but the first Lexus. I hated the thought of having to car shop. However, this was the BEST experience I've ever had buying a new car. Not pushy, very accomodati Lexus. I hated the thought of having to car shop. However, this was the BEST experience I've ever had buying a new car. Not pushy, very accomodating, no back and forth hassle, just downright premium service. I will have absolutely no problem referring this dealership to my friends and clients. More

Wonderful Service.....excellent experience leasing RX 350 with Germain Lexus of Naples. I would recommend this dealership with no hesitation. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx with Germain Lexus of Naples. I would recommend this dealership with no hesitation. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

I was very impressed with the service and attention to detail that every person had with my new car. Everyone wanted to ensure that I was happy with such an important purchase. If they didn't know any ans detail that every person had with my new car. Everyone wanted to ensure that I was happy with such an important purchase. If they didn't know any answer, they got one right away. I loved that! I would use this dealership again & again... More

Joe Caso is one of the best salespeople I have encountered. I have purchased Lexus products before and he made it easier than times before. I am definitely going back to him when I purchase again. encountered. I have purchased Lexus products before and he made it easier than times before. I am definitely going back to him when I purchase again. He made it so easy and it didn't take much time at all. I love not having to haggle with people all day. More