Germain Lexus of Naples

Personnel were very customer oriented, friendly and professional upon my visit and the work was very well done and my car was washed perfectly. Germain Lexus is my Auto Dealership! professional upon my visit and the work was very well done and my car was washed perfectly. Germain Lexus is my Auto Dealership! More

Had a great experience with Germain Lexus! Lu Gani was a pleasure to work with from the very beginning. Very satisfied with my new Lexus purchase. pleasure to work with from the very beginning. Very satisfied with my new Lexus purchase. More

This is my third vehicle purchase from Germain. Obviously I'm pleased with the dealership. When I'm in Florida I get all my maintenance services from Germain. I especially love the "free" oil cha Obviously I'm pleased with the dealership. When I'm in Florida I get all my maintenance services from Germain. I especially love the "free" oil changes and car wash. I hope to continue a long relationship with Germain Lexus of Naples. More

Brian Myer was an excellent service rep. He listened to what I had to say answered my questions and showed me what had to be done. Only problem was the extended wait time , 2 hours, for the first minimal s what I had to say answered my questions and showed me what had to be done. Only problem was the extended wait time , 2 hours, for the first minimal service on my ES350. More

Richard was friendly and seemed efficient. He explained work to be done and cost. After work was done, he explained exactly what was done. Work was completed in time stated. Waiting room is comfortable w work to be done and cost. After work was done, he explained exactly what was done. Work was completed in time stated. Waiting room is comfortable with great coffee and a variety of snacks. More

Carrie greeted me shortly after I arrived for my service appointment. I told her I would wait in the lounge and she said the work should take about an hour. She was true to her word. My car ready in an ho appointment. I told her I would wait in the lounge and she said the work should take about an hour. She was true to her word. My car ready in an hour! I had an oil change and tires were rotated. When checking out Carrie said they checked everything on my car, brakes looked good, etc, and she did nt corsee any problems before my next service appointment . Carrie was very professional and had a great personality. More

I called the dealership and made a 7:30am appt. and arrived on time and greeted by a friendly service rep and got signed in and directed to the waiting room. After about 15 minutes, I was greeted by arrived on time and greeted by a friendly service rep and got signed in and directed to the waiting room. After about 15 minutes, I was greeted by Dave McKinney, and together we sorted out what had to be serviced on my 2008 GS 350 Aw drive Lexus. Due to the the type of service that had to be done to the car, I was provided with a loaner car, and off I went, very confident that the work would be done properly. Dave was detailed oriented and answered all my questions to my satisfaction. The car was brought in on a Friday and was returned to me on the following Tuesday. Upon pick up I was not greeted at the service check in because I parked the loaner car in the loaner car area, because that was what I do when I am in Toronto, Ontario. When I did approach the service drop off area, the female attendant, took my keys, and told me next time to bring the loaner car to the service drop off. I thanked her and went in to wait to see Dave. I completed the paper work with Dave, her explained to me what was repaired, etc. and once again answered all my questions. He escorted me to my car, and made sure I had everything with me that I had out of the loaner car. We exchanged some social chatter and off I went, feeling very good about my experience at the Germain Lexus Dealership. Also, during a telephone exchange prior to the car p/u, Dave once again clearly explained to me what was being done to the car and when it would be ready for pick up. Thanks, Cathlin Thompson-McNally More

Very knowledgeable salesman and patient with our decision process. Spent time reviewing all of the features of the car and paring our phones . He did a great job. process. Spent time reviewing all of the features of the car and paring our phones . He did a great job. More

The RX 350 was promptly turned in for a Zylon The RX 350 was promptly turned in for a Zylon application, a loaner was waiting, the minimal paperwork was efficiently dispatched, the work was compl The RX 350 was promptly turned in for a Zylon application, a loaner was waiting, the minimal paperwork was efficiently dispatched, the work was completed by the appointed hour. The whole experience was about as hassle-free as it can get. Thanks, Mike… and thanks, Germain. More

I live in Cape Coral and drive the distance to have my daughters car serviced at Germain , I have trust in Dave McKinney your Asst. Service Manager and he is honest and upfront with the needs of my daugh daughters car serviced at Germain , I have trust in Dave McKinney your Asst. Service Manager and he is honest and upfront with the needs of my daughters car every time I bring it in for service or a needed repair, I know the sale of a car is nice , but it's the service you receive year after year thats even more important. Thanks Dave and Germain ! More