Germain Lexus of Naples

I couldn't be happier at the attention and service i have always received, this is my 3rd lexus from Germain They have always gone out of their way for me, looking forward to my next visit... always received, this is my 3rd lexus from Germain They have always gone out of their way for me, looking forward to my next visit... More

I must say that my overall experience with Germain Lexus was excellent! I started to look at cars with Greg Libutti with my dad and mother back in Feb 2012. He was low pressure informative, concerned about was excellent! I started to look at cars with Greg Libutti with my dad and mother back in Feb 2012. He was low pressure informative, concerned about our needs and a nice person to deal with.My folks were serious about buying a car after a wonderful experience with their 2005 Lexus LS430 they purchased from Germain back in 2007.After talking to Greg numerous times, test drives,questions asked and answered, we were close to making a deal on a new LS or ES, when tragedy occurred, my dad passed away.I informed him of what happened,what followed can't be taught in Sales books or seminars. His sincerity,compassion and general concern for my family will never be forgotten. I tell you all of this because I just purchased a new loaded 2013 ES350 for my mother from Greg on Sept 10,2012. Yes, we looked at other vehicles, different makes and models, but we came back to Lexus and Greg for how he treated me and my family. I can honestly say Greg is why we bought the vehicle. Along with Mike in finance, and the other sales team members who jump in when Greg was not available I can assure you when it's time for me to buy my next vehicle (and I drive a truck)I will call Greg and Germain for assistance. Thank you for a wonderful experience. Jeff E More

I saw the Lexus Ct-200h on display at a local mall, and fell in love with it! I drove it the next day, and loved it more! I decided that the timing was not right to purchase(last March). Fast forward to fell in love with it! I drove it the next day, and loved it more! I decided that the timing was not right to purchase(last March). Fast forward to July...I received a call from the Marketing Manger of Germain Lexus asking if I was still interested in the car. She shared with me that Germain had a 2011 demo that they had discounted, and could I stop after work to look at the car? I did, and talked with Brett. He was wonderful and we had a great conversation about the car. As a sales person, he was very knowledgeable and personable and we got along well. We took the car for another test drive. With the discount in price, I decided to put a deposit on the car when we returned. I started working with Mike, the Finance Manager. He was also great! Very personable and kind, and we discovered that we used to live in the same neighborhood! I shared with him that I was in the process of rebuilding my credit, and he was understanding, and said that he would pursue several options for a loan. Mike called me the next morning, and said that he was successful, and could I stop by after work to sign the papers? I should also say that Germain Lexus gave me a good trade-in on my eight year old car, because after I had signed the papers, I discovered that I did not have the paperwork for my old car to transfer the title. Nonetheless, Brett had transferred my license plate to the new car, and when I asked them to put it back on my 'old' car so that I could go and get a title the next day...Mike said that the Lexus was MY car, and I should drive it home that evening! Next they took a picture of me next to my new car, and I headed home! I can still feel the feeling of saying goodbye to my old car, and driving the Lexus off from the lot. It was joyous! I still love the CT-200h in Daybreak Mica! I have many people ask me about it, and I tell them all to go to Germain Lexus and ask for Brett. Needless to say, I am not in the car business, but I have spent my career in the Customer Service business, and my experience in purchasing my new little hybrid car was a wonderful customer service experience! Thank you for your support of all of the staffing and training that goes into making these kind of experiences so magical! More

We are very pleased with this purchase experience. We were just asking Steve, who had sold us a CT200h in 2011, what this type of transaction would entail. He very carefully explained how the deal could were just asking Steve, who had sold us a CT200h in 2011, what this type of transaction would entail. He very carefully explained how the deal could be made and showed us the both ES and RX options available. We opted for the RX 350. We especially commend Steve for his attitude and help when, at the last minute, we changed our minds and wanted to have the Navigation System. He quickly found that a RX 350 that exactly fit our desires was just coming off the delivery truck and reworked out a transaction that satisfied us. Mike then very pleasantly and professionally took us through the paperwork (which there is a lot of). He carefully explained each document and we signed in all the right places. It was completed smoothly and efficiently. When we finished, Steve had both cars parked side by side so we could easily transfer our belongings from the trade in to our new RX350. All in all, we are very pleased with our new RX and with the way we were serviced during the whole transaction. More

I recently dealt with the team at Germaine Lexus in Naples, Florida, as I was interested in trading in my daughter's IS 250 for a new model. It was a "remarkable" client experience for me from the mom Naples, Florida, as I was interested in trading in my daughter's IS 250 for a new model. It was a "remarkable" client experience for me from the moment I walked through the doors. The team of Mike Lawson, Brett Shields and Trish Cano were consummate professionals, articulating the best options available to me and providing me with thoughtful (and very friendly) advice. Unlike most car buying experiences I've had in the past, I felt they were sincerely interested in helping me as opposed to just making a sale. As I awaited my daughter's new car, I inquired about their interest in taking my Mercedes C Class for another IS 250 for my wife. Mike, Trish and Brett moved quickly and to my pleasant surprise, I left that afternoon with not one, but TWO, new cars. Mike, Trish and Brett are the best. More

Wayne was a pleasure to work with when we purchased our preowned Lexus. We enjoyed his super high level of customer service and even some of his jokes! We love our Lexus and thank Wayne for making the dea preowned Lexus. We enjoyed his super high level of customer service and even some of his jokes! We love our Lexus and thank Wayne for making the deal happen. We knew what we wanted to spend and Wayne made it work! More

It was a pleasure working with Frank from the very beginning. He listened to our needs and was most helpful in showing us the comparisons with the car we had seen in the ad in the morning paper and t beginning. He listened to our needs and was most helpful in showing us the comparisons with the car we had seen in the ad in the morning paper and the Buick Regal we had seen prior to coming to Lexus. We had been happy with DeVoe Buick, bought a Lucerne there but were not happy with what they showed us for a smaller car. Frank put me at ease, in the test drive, just what I wanter, smaller and easier to handle and I loved the cerulean blue metallic . We felt the trade-in price was fair and the price seemed to be what we were willing to spend. Your Patinum Service that comes with the car was special, but above all It was Frank's understanding, friendly manner, and seemingly true desire to help us understand what we were buying and how it was different from our bigger car. We look forward to having the painted stripe, and to experience your service. We would be happy to recommend Frank to any of our friends who are planning to buy a new car. Sincerely, Mrs. Bailey More

Frank was very professional in a knowlegeable, kind, low Frank was very professional in a knowlegeable, kind, low key way, that kept the sales process moving. plus Patient.and Good Natured I coul Frank was very professional in a knowlegeable, kind, low key way, that kept the sales process moving. plus Patient.and Good Natured I could tell he is a caring person beyond his sales experience and has "customers for life". We were very lucky to have worked with him to buy our new car. The dealership is flagship gorgeous, and the entire staff is helpful. Leslie Driscoll More

From the time I got there to the time I drove away in my new Lexus, it was the best experience buying a car I have ever had. I will be back again. The entire staff is friendly and accommodating. new Lexus, it was the best experience buying a car I have ever had. I will be back again. The entire staff is friendly and accommodating. More

I was completely satisfied with the service and attention I received. I was blessed to have Frank come to the house to complete several items requiring attention on the automobile. I received. I was blessed to have Frank come to the house to complete several items requiring attention on the automobile. More