Germain Lexus of Naples

Brian Myer was very considerate of my waiting time, which I found impressive, and made me comfortable at my new Lexus dealer "away from home". I found impressive, and made me comfortable at my new Lexus dealer "away from home". More

Being from out of town I didn't know where I should go for Scheduled maintenance for my Lexus. I found Germain Lexus on the internet and looked up reviews about them and their service. I found Richard go for Scheduled maintenance for my Lexus. I found Germain Lexus on the internet and looked up reviews about them and their service. I found Richard Churlins name mentioned positively, so I called them asked for him. My experience with Germain Lexus was very positive. Richard was very precise on reading back my service needs and being very attentive. I had an obnoxious rattle not knowing where it was coming from. The techs diagnosed it within an hour and found it was a loose fuel tank shield. An 1 1/2hr later I was on my way with the rattle gone and my Lexus ready for the long trip home back up north. Great team there at Germain. More

We arrived at Germaine mid afternoon on a Sat. We were greeted immediately by a young used car salesman by the name of Rob Reynolds. He showed us a few cars and then turned us over to Ann Bess. Anne too greeted immediately by a young used car salesman by the name of Rob Reynolds. He showed us a few cars and then turned us over to Ann Bess. Anne took us for a drive in an IS something. We felt it was a bit over our price range. We made an appt for the following Friday and drove away in a 2011 CT 200. Ann stuck with us throughout the whole sales procedure, quite a while past closing time. She wants us to go back so she can show us more about the car. We don't feel that is necessary as we caught on to the hybrid idea quickly. All in all, a pleasant experience dealing with Germaine. Barbara Gaskey More

I want to thank you for taking the extra time and patience to work with my LS 460 the other day, Your service to me was beyond professional and I truly appreciate the time and detail you took with patience to work with my LS 460 the other day, Your service to me was beyond professional and I truly appreciate the time and detail you took with me. Thank you again Joseph Tortoriello More

Dave MckKinney provided excellent advice regarding my service request and accommodated my special request, I highly recommend him because of his attention to details, and his ability to work with me on service request and accommodated my special request, I highly recommend him because of his attention to details, and his ability to work with me on my request. More

This was a first rate experience from the first time I stepped on the lot. I was looking at a used LX and I was approached by Greg Libutti who answered as many of my questions as he could in the time that stepped on the lot. I was looking at a used LX and I was approached by Greg Libutti who answered as many of my questions as he could in the time that I had. He said that he would follow up with me with the answers and he did exactly that. I went back to the dealership to drive the car and needed to think about it for a bit. He graciously followed up and we reached a deal on the phone in a professional way. As I was looking at the Lexus my 30 year old son and I were trying to buy a new and a used 4Runner at the Toyota dealership next door. It was a very different, and very negative experience with not 4Runners purchased. More

Beverly has been my service contact since I purchased my Lexus Rx350. She has always been courteous & knowledgeable . I would be quick to recommend her to anyone Sincerely Betty Stone Lexus Rx350. She has always been courteous & knowledgeable . I would be quick to recommend her to anyone Sincerely Betty Stone More

This was my first service appt. on my new RX350. Mr. McKinney was very friendly and helpful and service was prompt. As always, I have received great service from everyone at Germain. McKinney was very friendly and helpful and service was prompt. As always, I have received great service from everyone at Germain. More

Since 2002, our preferred dealer has been Germain Lexus Service Department because of the extra-ordinary, exceptional service of SHAWN CHAPMAN. A+ all the way! High grade of professionalism, personal, Service Department because of the extra-ordinary, exceptional service of SHAWN CHAPMAN. A+ all the way! High grade of professionalism, personal, friendly accommodation and we have always experienced service, knowledge & expertise that has been truly satisfactory. SHAWN CHAPMAN provides the ultimate in customer service. My whole family enjoys a line of Lexus because of this type of service. We truly appreciate him. Outstanding asset to this company. More

The service was scheduled on line with no problem. I was greeted promptly on my arrival and the work was done within the time estimated by the service advisor who was very friendly and courteous. The waiti greeted promptly on my arrival and the work was done within the time estimated by the service advisor who was very friendly and courteous. The waiting room is pleasant. More