Germain Lexus of Naples

No matter which Germain dealership I visit, whether here in Naples or in Dublin, Ohio; the service and quality of the whole experience is second to none. You are treated so well, and the comfort and ammenit in Naples or in Dublin, Ohio; the service and quality of the whole experience is second to none. You are treated so well, and the comfort and ammenities of the customer waiting area are great. I will always recommend a Germain dealership to anyone and everyone. You know how to treat your customers. More

I have been a Lexus owner for about 7 years now, having had all maintenance performed at Germain Lexus of Naples for the last 5 years. I’m taking the time to write about my experience with Germain because had all maintenance performed at Germain Lexus of Naples for the last 5 years. I’m taking the time to write about my experience with Germain because it has been so positive that I believe this type of service must be acknowledged. The service manager (who is also my “service advisor”) is Shawn Chapman. Personally speaking as a single woman, I sometimes get the feeling that automotive repair shops think they can take advantage of me financially, assuming I don’t know much about mechanics. I realize they are in the business to make money, but many times I’ve gotten the impression they are attempting to make as much money off of me as possible, in order to meet some type of “quota” to be profitable at the end of the month. However, this is definitely not the case at Germain, and especially not with Shawn Chapman. Every interaction I’ve ever had with Shawn (about 5-6 times over the past 5 years) has been extremely positive and has left me feeling that I was well taken care of. He always explains everything to my satisfaction, and patiently and kindly answers all of my 20+ questions! He seems to be able to place himself in my shoes, which gives me the sense that he’s on my side. He actually offers options that can save me money, and will tell me when it’s ok to wait a little longer before having a particular repair or service performed. For example, I recently thought I needed brake pads due to some squeaking, but after inspection, he told me the pads were at a “5” and that I could wait until they wore down to a “3” or even a “2”. I appreciated his honesty very much since I’m the type of person who believes “if it’s not broken, don’t fix it”. As a side note, I’ve always been able to read people very well and can typically discern when someone is being dishonest, manipulative, or trying to take advantage of me. However, behind Shawn’s big smile and pleasant demeanor, is a genuine, honest person who has proven himself to be very trustworthy. Therefore, having said all this – based on my personal experience - I highly recommend Germain Lexus of Naples and specifically, Shawn Chapman. When it comes to dealerships wanting a positive image or representation of their business, Shawn Chapman is the face of excellent customer service and satisfaction. It would serve Germain very well if they could figure out a way to clone this guy and place him in all of their dealerships! Needless to say, Germain has truly earned my business, and they will have it for as long as I own a Lexus! Marian Woods More

I needed to get Zylon coating on my new Is 350 and new floor mats. I was given a loaner immediately, the service manager came to talk about the coloring of the mats and the business manager personally mad floor mats. I was given a loaner immediately, the service manager came to talk about the coloring of the mats and the business manager personally made sure every detail was ok. Friendliness and quality of service were outstanding. More

Michael Diaz provided the best auto buying/leasing experience we have ever had! Wonderful customer service from the entire staff at Germain. Will recommend your dealership to our friends anytime. experience we have ever had! Wonderful customer service from the entire staff at Germain. Will recommend your dealership to our friends anytime. More

I originally saw Hanny the first time I came in and we discussed many times on the phone..pricing and availablity and options. He was always very efficient, courteous and friendly. The day I came into discussed many times on the phone..pricing and availablity and options. He was always very efficient, courteous and friendly. The day I came into sign the paperwork I dealt with Greg Libutti. What a wonderful asset he is to your organization. He spent several hours with me going through the paperwork along with Mike Lawson in the financial department. Greg is professional, well organized, engaging, and made me feel like I was part of Germain family from the moment I sat down. His demeanor and professionalism is most impressive. I would recommend to any of my friends that they come in and deal with Greg. Mike Lawson in the financial end of the procedure was very helpful, very pleasant and explained everything fully and completely to me. He answered all of my questions immediately without hesitation, and again He is a great asset to your organization. The entire experience that day at Germain was impressive. Thank you for knowing who to have in your organization. Carol Campbell More

Always a pleasent experience at Naples Germain Lexus. I bought my car here 3 years ago and always bring here for maintenance. Great staff and nice atmosphere for a car dealership. bought my car here 3 years ago and always bring here for maintenance. Great staff and nice atmosphere for a car dealership. More

Thank you Michael Diaz for working with me and my wife on the purchase of a CPO ES350. You were very knowledgeable of the automobile and explained the features and benefits of the car to us very well. You w the purchase of a CPO ES350. You were very knowledgeable of the automobile and explained the features and benefits of the car to us very well. You were kind and considerate to us at all times and helped us more than anyone ever has when purchasing a car. It was a pleasure doing business with you and your dealership. We will be back to see you again. More

Michael provided very personal and professional service. His facilitation during the negotiation of the purchase price aided the successful outcome. The support provided with such things as insurance trans His facilitation during the negotiation of the purchase price aided the successful outcome. The support provided with such things as insurance transfer added to the quality service I experienced. The business manager Roger ... was creative in the structure of the additional services into the contract. I am now interacting with Danny, tech specialist, for help with the myriad electronic applications. All-in-all, a much better experience than anticipated. More

I was interested in a new Lexus IS 250, as my current lease was expiring in a couple months. Had read about re-design, new technology, etc. I have worked with Steve Duran for years and stopped by to se lease was expiring in a couple months. Had read about re-design, new technology, etc. I have worked with Steve Duran for years and stopped by to see him. He is friendly, skilled and knowledgeable. After considering my options, I fell in love with an IS 350 model on the showroom floor. Steve went to work for me and came up with a great deal, working with Trish Cano. I said I was going out of town and would need to pick up the car, turn in my old one and be out in an hour the next day at noon. This all happened seamlessly, with Mike helping me quickly with closing documents. From beginning to end I had a great experience, as I had with 8 Lexus purchases previously. More

Fred Webley did an outstanding job of presenting the LX570 and its features. The test drive he offered was a major factor in convincing me of the superior performance of this vehicle. Fred was patient,k LX570 and its features. The test drive he offered was a major factor in convincing me of the superior performance of this vehicle. Fred was patient,kind and considerate in answering all of our questions. He demonstrated an exceptionally charismatic personality that exuded trust and concern for our well-being. Mike Lawson did an admirable job of administering all the necessary paperwork involved in this purchase as well as keeping us apprised of the many benefits and options offered by Germain and Lexus. He is the consummate friendly and professional executive. Trish Cano presented herself in a very courteous and friendly manner. She made sure everything progessed to our satisfaction. Her product knowledge and people skills radiated from her charming demeanor. More