Germain Lexus of Naples

I have a 2007 Lexus rx350 and leased it new then purchased at the end of the lease. I love that vehicle. After 4 years I noticed that the dashboard was cracking. Then about a year ago it started purchased at the end of the lease. I love that vehicle. After 4 years I noticed that the dashboard was cracking. Then about a year ago it started flaking off. I had to put tent patches on it to stop the flow. In all my years of owning cars, I have never seen something like this happen. I live in Florida and do not leave my car out in the elements, so I was surprised that this happened. When my dashboard was being replaced and am aware that another customer was having their dashboard replaced also. Is there a problem that customers should be aware of. Or did we just get defective parts. I'm thankful that Lexus shared the cost of the replacement, but I'm not sure if this part should have had a limited warranty. Thank you for your time. More

10,000 mile service. Told it would take 1 hr 15 min only took 45 min VERY Pleased with quick service. What a great surprise only took 45 min VERY Pleased with quick service. What a great surprise More

Michael Diaz handled our purchase of a new ES 350. He was outstanding in every respect:knowledgable,professional and a pleasure to talk with. Best car buying experience we've had. outstanding in every respect:knowledgable,professional and a pleasure to talk with. Best car buying experience we've had. More

This is the third Lexus we have purchased, and I have to This is the third Lexus we have purchased, and I have to say it was the best experience so far. The salesman Wayne was very helpful, and did not tr This is the third Lexus we have purchased, and I have to say it was the best experience so far. The salesman Wayne was very helpful, and did not try to push or rush me in any way. And I greatly appreciated that there was none of that I have to go speak to my manager garbage. Only a couple of small hickups, ( to be expected ). All in all a relaxing top notch experience. More

From the moment we walked in and until we left the dealership we were treated with courtesy and respect. Our salesman, Roger Marais, was very pleasant, informative and knowledgeable. dealership we were treated with courtesy and respect. Our salesman, Roger Marais, was very pleasant, informative and knowledgeable. More

Fred Webley was an outstanding sales representative. He was very professional and knowledgeable about the car I purchased. I will definitely recommend him and this dealership to family and friends. When th was very professional and knowledgeable about the car I purchased. I will definitely recommend him and this dealership to family and friends. When the time comes to purchase my next vehicle this establishment will be my first stop. More

We had decided to buy a 350, but after we were in the showroom, we could not resist the ISF sport. Fred was flexible and redirected his efforts to making us happy with our new choice. All the staff we showroom, we could not resist the ISF sport. Fred was flexible and redirected his efforts to making us happy with our new choice. All the staff we encountered were extremely knowledgable and friendly. This is our third purchase with Germain Lexus. The service is always excellent and we would not think of going any where else. Keep up the great work. Mike and Rose Kaufman More

I was trading a Tundra pick-up for a new 2013 AWD RX350. When there were no 2013s that met my criteria they offered me a 2014 for the same price. It took longer to find the car that met my criteria, but Se When there were no 2013s that met my criteria they offered me a 2014 for the same price. It took longer to find the car that met my criteria, but Sean stayed with me. The dealership found one and the trade was successful. I appreciate the honesty and professionalism of the staff. Roger handled the paperwork and the Xzion service. The service department had some delay in the process, so Roger & Sean arranged for a loaner car to accommodate my needs. Great dealership!! More

I have been dealing with Sean for years now. Buying a car thru him was so easy. No stress at all, not like with other dealerships. The day of pick up was just as good/easy. There were a few documents to sign thru him was so easy. No stress at all, not like with other dealerships. The day of pick up was just as good/easy. There were a few documents to sign and out the door I went with my new RX350. I have dealt with other Lexus Dealerships (Fort Myers and Orlando), but I will always come back to your dealership because besides the no hassle purchase experience, the service you provide me is outstanding. Thank you, Alex Tiseo More

I initially came in for a service I'm my existing Lexus ISC. I ended up trading for a new 2014 thanks to the hard work and diligence of Roger Marais. He was a pleasure to work with and did a great jo Lexus ISC. I ended up trading for a new 2014 thanks to the hard work and diligence of Roger Marais. He was a pleasure to work with and did a great job transitioning me from service to sales. I would do business with Roger again. More