Germain Lexus of Naples

John McCloskey advised me that my daughter's IS 250 needed two rear tires. When I asked him about the front tires, he said that they still had substantial rubber on them and did not need replacement. I needed two rear tires. When I asked him about the front tires, he said that they still had substantial rubber on them and did not need replacement. I also asked if there were any sales in the service department, and he gave me a $50.00 credit that was being offered. John was very friendly and honest. The tires were installed and the alignment was performed accurately and in good time. The price was good and the service was exceptional. John McCloskey displayed friendliness and professionalism. This is the kind of service that makes me confident to bring my business to this dealership. More

This was my first visit to Germain Lexus and I was fortunate to have Dave McKinney as my Service Advisor. He made my service visit easy and enjoyable...providing knowledgable information and advice; fortunate to have Dave McKinney as my Service Advisor. He made my service visit easy and enjoyable...providing knowledgable information and advice; and, LISTENING to my questions and concerns without being agressive or condescending. Thanks for a positive experience. Sandy Rowzie March 4, 2013 More

Hanney did an excellent presentation, plenty of information but not too much. Helped zero in on the right model for us and solved all our concerns. Mike was great to work with and made the typical information but not too much. Helped zero in on the right model for us and solved all our concerns. Mike was great to work with and made the typical pile of sales paper work fun to sign, if that's possible. Thanks to all who worked overtime to deliver our car after business hours. We are enjoying our new ride! More

On 2/27/2013, we purchased a new 2013 ES 350 from Germain Lexus. This is our second Lexus and we love it. Hanny was our Sales Consultant. He was professional, courteous and made the buying experience a pleas Lexus. This is our second Lexus and we love it. Hanny was our Sales Consultant. He was professional, courteous and made the buying experience a pleasure. Michael Lawson was our Finance Consultant. His great personality and knowledge made the finance process a breeze! We will recommend Germain to our friends and family. More

Found experience working with Greg Libutti to be very good .he answered all my questions & did not put any pressure on me. I have no hesitation referring him to my friends. He made sure to make himself good .he answered all my questions & did not put any pressure on me. I have no hesitation referring him to my friends. He made sure to make himself available to me to the extent of offering to co come to my house to explain things to my wife & me. More

I have been a loyal customer of Germain Dealerships for15+ years. From purchasing my automobiles to extraordinary customer service I have never been disappointed. They are extremely reputable always pu for15+ years. From purchasing my automobiles to extraordinary customer service I have never been disappointed. They are extremely reputable always putting the customer first. Dawn Slanec, my current Service Advisor, always take the time to explain service's needed both short and in the long term. They always stick to the time schedule of completing the work. The car is always carefully cleaned and returned back to me. I would highly recommend Germain to anyone looking for a reputable automobile dealership...Don't forget to ask for Dawn for your service needs. Sincerely, Kathy Bartels More

We were very pleased with the service and kindness (not pushy)attitude of Fred Webley. This is my third Lexus from Germain in Naples. I can honestly say Fred is by far, the best salesman we have worked w pushy)attitude of Fred Webley. This is my third Lexus from Germain in Naples. I can honestly say Fred is by far, the best salesman we have worked with! Cary was also very pleasant to work with. Thank you, Robert and Anna Murphy More

Great communication, service, straightforward, no games. My only disappointment was with the shipping company they used; but I do not think they will use them again. I would definitely go back to this deale My only disappointment was with the shipping company they used; but I do not think they will use them again. I would definitely go back to this dealer. More

I would recommend this dealer if you go in person. I felt that the men were honest. But once they had their money, they washed their hands of it. And the transport company they chose was absolutely horrendou that the men were honest. But once they had their money, they washed their hands of it. And the transport company they chose was absolutely horrendous. I've had cars transported from other states and even from Europe and never had a problem. These people couldn't even return phone calls. More

Fred and Wayne were very informative, helpful and not pushy. Mike was quick at taking our money (thorough, efficient and fast) which we appreciated. We love our beautiful Lexus. It rides and handles b pushy. Mike was quick at taking our money (thorough, efficient and fast) which we appreciated. We love our beautiful Lexus. It rides and handles better than 3 BMW's I have had. We are quite pleased. Thanks, Phillip and Nancy Raisor More