Germain Lexus of Naples

I originally saw Hanny the first time I came in and we discussed many times on the phone..pricing and availablity and options. He was always very efficient, courteous and friendly. The day I came into discussed many times on the phone..pricing and availablity and options. He was always very efficient, courteous and friendly. The day I came into sign the paperwork I dealt with Greg Libutti. What a wonderful asset he is to your organization. He spent several hours with me going through the paperwork along with Mike Lawson in the financial department. Greg is professional, well organized, engaging, and made me feel like I was part of Germain family from the moment I sat down. His demeanor and professionalism is most impressive. I would recommend to any of my friends that they come in and deal with Greg. Mike Lawson in the financial end of the procedure was very helpful, very pleasant and explained everything fully and completely to me. He answered all of my questions immediately without hesitation, and again He is a great asset to your organization. The entire experience that day at Germain was impressive. Thank you for knowing who to have in your organization. Carol Campbell More

Always a pleasent experience at Naples Germain Lexus. I bought my car here 3 years ago and always bring here for maintenance. Great staff and nice atmosphere for a car dealership. bought my car here 3 years ago and always bring here for maintenance. Great staff and nice atmosphere for a car dealership. More

Thank you Michael Diaz for working with me and my wife on the purchase of a CPO ES350. You were very knowledgeable of the automobile and explained the features and benefits of the car to us very well. You w the purchase of a CPO ES350. You were very knowledgeable of the automobile and explained the features and benefits of the car to us very well. You were kind and considerate to us at all times and helped us more than anyone ever has when purchasing a car. It was a pleasure doing business with you and your dealership. We will be back to see you again. More

Michael provided very personal and professional service. His facilitation during the negotiation of the purchase price aided the successful outcome. The support provided with such things as insurance trans His facilitation during the negotiation of the purchase price aided the successful outcome. The support provided with such things as insurance transfer added to the quality service I experienced. The business manager Roger ... was creative in the structure of the additional services into the contract. I am now interacting with Danny, tech specialist, for help with the myriad electronic applications. All-in-all, a much better experience than anticipated. More

I was interested in a new Lexus IS 250, as my current lease was expiring in a couple months. Had read about re-design, new technology, etc. I have worked with Steve Duran for years and stopped by to se lease was expiring in a couple months. Had read about re-design, new technology, etc. I have worked with Steve Duran for years and stopped by to see him. He is friendly, skilled and knowledgeable. After considering my options, I fell in love with an IS 350 model on the showroom floor. Steve went to work for me and came up with a great deal, working with Trish Cano. I said I was going out of town and would need to pick up the car, turn in my old one and be out in an hour the next day at noon. This all happened seamlessly, with Mike helping me quickly with closing documents. From beginning to end I had a great experience, as I had with 8 Lexus purchases previously. More

Fred Webley did an outstanding job of presenting the LX570 and its features. The test drive he offered was a major factor in convincing me of the superior performance of this vehicle. Fred was patient,k LX570 and its features. The test drive he offered was a major factor in convincing me of the superior performance of this vehicle. Fred was patient,kind and considerate in answering all of our questions. He demonstrated an exceptionally charismatic personality that exuded trust and concern for our well-being. Mike Lawson did an admirable job of administering all the necessary paperwork involved in this purchase as well as keeping us apprised of the many benefits and options offered by Germain and Lexus. He is the consummate friendly and professional executive. Trish Cano presented herself in a very courteous and friendly manner. She made sure everything progessed to our satisfaction. Her product knowledge and people skills radiated from her charming demeanor. More

This is our 3rd transaction with Chuck Koenig, and he makes each time even better. We really enjoy the fabulous customer service we get consistently. makes each time even better. We really enjoy the fabulous customer service we get consistently. More

Joe Caso if the most professional Service rep I have worked with, independent of make of car. The 2010 RX350 is as good as new thanks to his attention. worked with, independent of make of car. The 2010 RX350 is as good as new thanks to his attention. More

Joe Caso is the most thorough, empathetic service consultant I have EVER dealt with. He's truly a master. Other dealers' service departments pale by comparison. Thank you. consultant I have EVER dealt with. He's truly a master. Other dealers' service departments pale by comparison. Thank you. More

Service was done in good time. The service tech took good care of us. We were very happy with the service.. Everything we needed taken care of was done........Thank you good care of us. We were very happy with the service.. Everything we needed taken care of was done........Thank you More