Germain Lexus of Naples

Service dept - very helpful and knowedgable for problem with older car. Sales dept - Understood what I was looking for and helped guide me in the right direction. Finally got together on price, but was p with older car. Sales dept - Understood what I was looking for and helped guide me in the right direction. Finally got together on price, but was pleasant will dealing. lAll employees were very courtious and polite. Explained everything I needed to know. Good experience! John Holmbeck More

Your patience and stick tuitiveness wasoutstanding. You said you wanted to make a deal and you did. As an ex dealership GM I'm a tough sale and in my mind the deal was fair and a win win for both of us. said you wanted to make a deal and you did. As an ex dealership GM I'm a tough sale and in my mind the deal was fair and a win win for both of us. More

i had an excellent experience. friendly and outstanding service by mike and wayne for over a year. david the sales manager was great also. took great care of me. they worked hard. everyone was nice. woul service by mike and wayne for over a year. david the sales manager was great also. took great care of me. they worked hard. everyone was nice. would buy another car there. More

Just leased my second RX350 from Germain yesterday. They are BEST IN CLASS when it comes to Auto Dealerships. My Sales Consultant, Lu Gani, was the epitome of professional. Extremely knowledgeable, effici are BEST IN CLASS when it comes to Auto Dealerships. My Sales Consultant, Lu Gani, was the epitome of professional. Extremely knowledgeable, efficient, and never laid any pressure on. I went in there and expressed my wants and needs and he EXCEEDED them! The business manager I dealt with, Roger Roberts, was smart and quick. He made sure I was aware of ALL the great benefits afforded to me with my new lease. I HIGHLY recommend you go see these men if you are looking for an amazing vehicle AND deal! More

PURCHASING OF A VEHICLE CAN BE STRESSFUL MY EXPERIENCE AT GERMAINE A PLEASANT CHANGE FROM THE PAST I HAVE AND WILL CONTINUE TO RECOMMEND THE DEALERSHIP GREAT JOB I LOOK FORWARD TO A CONTINUING AT GERMAINE A PLEASANT CHANGE FROM THE PAST I HAVE AND WILL CONTINUE TO RECOMMEND THE DEALERSHIP GREAT JOB I LOOK FORWARD TO A CONTINUING RELATIONSHIP More

Greg was a pleasure to work with during our first visit to Germain Lexus. Very professional! We will be a future customer when we are in need of our next vehicle. to Germain Lexus. Very professional! We will be a future customer when we are in need of our next vehicle. More

I was greeted immediately with kindness and shown to the waiting area. Mark was my service rep. and was very nice, explained what would be done and how long it would take. Did I want a loaner during the 9 waiting area. Mark was my service rep. and was very nice, explained what would be done and how long it would take. Did I want a loaner during the 90 min.? Problems were found with steering fluid leak and all options were explained thoroughly. Mark even offered to show me the problem. All in all, minus the unexpected expense of the out of warranty repairs it was a good experience. Mark is a very personable efficient Lexus representative. More

This is the second preowned RX 350 I bought from your dealership through Frank. I have nothing but great things to say about Frank. My daughter and I are very impressed with his handling of the sale. He dealership through Frank. I have nothing but great things to say about Frank. My daughter and I are very impressed with his handling of the sale. He was very respectful, helpful and made us feel comfortable. Mike Lawson and I are Yankee fans, may be that is the main reason we both felt comfortable working on the financial side of the sale! Once again I have experienced your wonderful hospitality through Frank, Mike and John. Dr. Shastri. More

No matter which Germain dealership I visit, whether here in Naples or in Dublin, Ohio; the service and quality of the whole experience is second to none. You are treated so well, and the comfort and ammenit in Naples or in Dublin, Ohio; the service and quality of the whole experience is second to none. You are treated so well, and the comfort and ammenities of the customer waiting area are great. I will always recommend a Germain dealership to anyone and everyone. You know how to treat your customers. More

I have been a Lexus owner for about 7 years now, having had all maintenance performed at Germain Lexus of Naples for the last 5 years. I’m taking the time to write about my experience with Germain because had all maintenance performed at Germain Lexus of Naples for the last 5 years. I’m taking the time to write about my experience with Germain because it has been so positive that I believe this type of service must be acknowledged. The service manager (who is also my “service advisor”) is Shawn Chapman. Personally speaking as a single woman, I sometimes get the feeling that automotive repair shops think they can take advantage of me financially, assuming I don’t know much about mechanics. I realize they are in the business to make money, but many times I’ve gotten the impression they are attempting to make as much money off of me as possible, in order to meet some type of “quota” to be profitable at the end of the month. However, this is definitely not the case at Germain, and especially not with Shawn Chapman. Every interaction I’ve ever had with Shawn (about 5-6 times over the past 5 years) has been extremely positive and has left me feeling that I was well taken care of. He always explains everything to my satisfaction, and patiently and kindly answers all of my 20+ questions! He seems to be able to place himself in my shoes, which gives me the sense that he’s on my side. He actually offers options that can save me money, and will tell me when it’s ok to wait a little longer before having a particular repair or service performed. For example, I recently thought I needed brake pads due to some squeaking, but after inspection, he told me the pads were at a “5” and that I could wait until they wore down to a “3” or even a “2”. I appreciated his honesty very much since I’m the type of person who believes “if it’s not broken, don’t fix it”. As a side note, I’ve always been able to read people very well and can typically discern when someone is being dishonest, manipulative, or trying to take advantage of me. However, behind Shawn’s big smile and pleasant demeanor, is a genuine, honest person who has proven himself to be very trustworthy. Therefore, having said all this – based on my personal experience - I highly recommend Germain Lexus of Naples and specifically, Shawn Chapman. When it comes to dealerships wanting a positive image or representation of their business, Shawn Chapman is the face of excellent customer service and satisfaction. It would serve Germain very well if they could figure out a way to clone this guy and place him in all of their dealerships! Needless to say, Germain has truly earned my business, and they will have it for as long as I own a Lexus! Marian Woods More