Germain Lexus of Naples

A first class experience from start to finish. The entire staff, not just the ones that I dealt with, were very friendly and welcoming. They put me in an amazing 2014 IS250 F-Sport at a price I was happy wit staff, not just the ones that I dealt with, were very friendly and welcoming. They put me in an amazing 2014 IS250 F-Sport at a price I was happy with. It doesn't take much to please me from a customer service standpoint, but it takes a lot to impress me, and I was impressed. Germain Lexus of Naples went above and beyond, and I would certainly recommend their outstanding team to anyone. More

Sales team of Wayne and Trish were truly outstanding. They went above and beyond to meet by budget and put me in an RX with a higher spec than I had anticipated. They were very professional and very ea They went above and beyond to meet by budget and put me in an RX with a higher spec than I had anticipated. They were very professional and very easy to work with. Superb service! More

Wayne McLeod went above and beyond to make sure my wife and I were happy with our new car purchases. What a great experience. And Shawn Chapman in the service department has always taken good care of us, t and I were happy with our new car purchases. What a great experience. And Shawn Chapman in the service department has always taken good care of us, that's why we keep returning to this dealership. I would highly recommend anyone to go and buy a car from Wayne. If there had been an 'outstanding' option, I would have selected that for all categories. More

Chuck Koenig, friendly, makes me feel right at home and Chuck Koenig, friendly, makes me feel right at home and he is funny, very very pleased with Germain and Chuck, Luxus # I AM SUPER HAPPY WITH MY I Chuck Koenig, friendly, makes me feel right at home and he is funny, very very pleased with Germain and Chuck, Luxus # I AM SUPER HAPPY WITH MY IS 250 F SPORT, WOOOHOOO!!!!!! More

I would like to thank Steve Duran in sales and Mike Lawson in finance for the best experience I have ever had in leasing a car. I have leased 11 vehicles since 1989 and because of these men there is n Lawson in finance for the best experience I have ever had in leasing a car. I have leased 11 vehicles since 1989 and because of these men there is no other dealership that I would rather go to than Germian Lexus. I came in with a near impossible situation that any sales person or finance guy would more than likely say sorry Art we can't help you. Not these 2 guys though, their attitude was overwhelmingly positive and made me a believer. This is my second leased vehicle from Germain Lexus and Steve and Mike and because they treated me so good 2 years ago that is why this time I didn't even go anywhere else. I have never had a feeling a trust in a dealership like these two men gave me. Without a doubt if every dealership in America had a Steve Duran and Mike Lawson I am absolutely sure if would be highly successful. If you are thinking of getting a Lexus I would without hesitation say go to Germain Lexus and Steve Duran and Mike Lawson to handle the tansaction for you. They are great! Sincerely Art Ramos Pres/CEO Airwaves for Jesus,Inc. More

Beverly and the Germain Lexus staff made my service experience very easy and stress free. I had gotten in an accident, called Lexus Roadside and had the car brought to Germain. Beverly had a loaner car experience very easy and stress free. I had gotten in an accident, called Lexus Roadside and had the car brought to Germain. Beverly had a loaner car ready for me and was in touch with me throughout the process. Very pleased with the service and would definitely recommend Germain Lexus. More

I took my IS250 in for service and I ended up buying a new RX350. From the service dept. to the sales dept. I received wonderful help. All my questions were answered and things I didn't understand were new RX350. From the service dept. to the sales dept. I received wonderful help. All my questions were answered and things I didn't understand were explained to me. This is my 2nd car I have purchased from Sean Kearney. He is a terrific saleman! I have been using Germain Lexus fir over 7 years and will continue in the future Everyone is so polite, clear down to the guys in the car wash area. Also, you have great cookies!! More

My experience was awesome from the very first phone call that I made to your dealership. I live in Orlando and was searching for a particular model, color, and interior. You happened to have it.....I beli that I made to your dealership. I live in Orlando and was searching for a particular model, color, and interior. You happened to have it.....I believe an Elizabeth gathered all of the information and passed my info onto Chuck....who called me back immediately. I was in the process of working with 2 other dealerships when I found that you had exactly what I wanted...the other dealerships were not exact color or had higher miles. I am so happy that I searched on the internet one last time before I headed to Jacksonville to purchase another car (different color than I really wanted). The 3 1/2 hour drive to get to your dealership was so worth it.........Chuck was great to work with...made everything so easy for me. Was able to do everything over the phone which was amazing knowing ahead of time ballpark $$'s on what I was going to spend plus knowing what my trade was probably going to be. When I am ready to trade in a few years I know that I, for sure, will see what your dealership has available and will make that drive again in a heartbeat if you have what I am looking for. Thank you to your wonderful dealership for making car shopping a truly remarkable experience for me! Tina Shore More

I had a tremendous experience with Steve Duran. He is a wonderful asset to your business. I will be referring anyone I meet who is looking for a car to him. wonderful asset to your business. I will be referring anyone I meet who is looking for a car to him. More

The service department at the dealership is the best in the area. They go out of their way to take care of your needs. We would purchase our future cars from them. the area. They go out of their way to take care of your needs. We would purchase our future cars from them. More