Germain Lexus of Naples

My first experience with Germaine. Purchased car from private party 5 months ago in FL & drove home to MA & returned here in need of oil change. Called your service, spoke with Dawn regarding red light private party 5 months ago in FL & drove home to MA & returned here in need of oil change. Called your service, spoke with Dawn regarding red light light on in vehicle, she solved my problem & set up appt for rolling day. I was given a loaner. She called when vehicle was ready at the time I was told it would be ready. It was a very positive experience & vehicle will remain in Naples & I will return for service. Thank you Pat Grady More

One can say many things when it comes dealers and not necessarily always good. In this case I must say that the phrase "Outstanding Service" falls short for this dealer and their team. I've never felt so necessarily always good. In this case I must say that the phrase "Outstanding Service" falls short for this dealer and their team. I've never felt so welcome or been given so much attention, they really listen and pay attention to every little detail. Not only was the service excellent, but they make you feel as if they've known you always... like family. I just relocated from NY and needed an affordable and reliable truck for my husband to work with and pronto! That's exactly what I received, a beautiful Toyota Sequoia, in great shape, low miles and awesome price, this truck will definitely be with us for a very long time. My husband and I are not only happy with our purchase but are very grateful for the outstanding work that Trish Cano, Mike Lawson, Vince Marcantonio and Steve Duran (love this guy) put in for us from the bottom of our hearts Thank You. This dealer just gain another customer for life, I will be coming back for sure, with 3 growing kids we will need more cars or trucks soon. Thank you Lexus of Naples team! More

We were very happy with our car leasing experience! Everyone was so professional and helpful. We are Lexus drivers for life! Thank you for making this a very enjoyable experience. Everyone was so professional and helpful. We are Lexus drivers for life! Thank you for making this a very enjoyable experience. More

ANN BESS AND CHRIS LILLY WERE EXCELLENT. THEY ARE TRUELY ANN BESS AND CHRIS LILLY WERE EXCELLENT. THEY ARE TRUELY AN ASSET TO THE COMPANY. THEIR CUSTOMER SERVICE IS ABOVE AND BEYOND AVERAGE. THEY WERE SO ANN BESS AND CHRIS LILLY WERE EXCELLENT. THEY ARE TRUELY AN ASSET TO THE COMPANY. THEIR CUSTOMER SERVICE IS ABOVE AND BEYOND AVERAGE. THEY WERE SO HELPFUL WITH EVERYTHING. EXPLAINED THINGS THOROUGHLY. WE WENT IN LOOKING TO BUY A CERTIFIED PRE OWNED BUT ENDED UP BUYING NEW, VINCE WAS ALSO EXCELLENT. I WOULD DEFINATELY RECCOMEND GERMAIN TO ANYONE. EVERYONE THERE IS SO PLEASANT AND HELPFUL. CUSTOMER SERVICE IS EXCELLENT. More

Sean, was very professional. No high pressure but did move us factually to make a decision. He was also very helpful orienting us to our new car. move us factually to make a decision. He was also very helpful orienting us to our new car. More

This was the nicest experience we have had buying a car. Peter was so friendly, professional and very knowledgable. Peter was recommended to us by our neighbors, who have purchased two cars from him. We ha Peter was so friendly, professional and very knowledgable. Peter was recommended to us by our neighbors, who have purchased two cars from him. We have usually purchased new cars so were hesitant about buying pre-owned. However, the certified 3 year, 100,000 miles helped make our decision. Because we are seasonal now, we won't be putting on many miles. Everyone at Germaine was friendly. It was my husband's birthday, as well as the new car manager, Trish'. So, they invited us in for birthday cake with the employees. They all made us feel very welcome! All in all, it was a great experience. We will recommend both Peter and Germain for any friends moving into beautiful southwest Florida. Also, when we're able to spend more time here, we will be back in to upgrade! Thanks for a wonderful buying experience! Steve and Jackie Velk More

Everyone I dealt with was very pleasant, knowledgable, friendly and helpful. I got what I wanted when I wanted it. Chuck Koenig in particular went out of his way to take excellent care of me. friendly and helpful. I got what I wanted when I wanted it. Chuck Koenig in particular went out of his way to take excellent care of me. More

Experience was very good my salesmen Peter Michalak was great couldn't have asked for a better person to do a deal with I would highly recommend asking for Peter if you intend on buying a car at Germain Le great couldn't have asked for a better person to do a deal with I would highly recommend asking for Peter if you intend on buying a car at Germain Lexus More

For over 10 years, Shawn Chapman has given me truly outstanding helpful and professional service. He patiently answers all of my questions and I confidently rely on his advice regarding service needs, outstanding helpful and professional service. He patiently answers all of my questions and I confidently rely on his advice regarding service needs, procedures and timing for maintenance or replacement of parts. With the type of customer service that Shawn provides, I would never go anywhere else for service. More

All of our experiences with Germaine Lexus have been exceptional and today was just as great, if not better. We really appreciate the quality of work and overall good feeling we get when we drive awa exceptional and today was just as great, if not better. We really appreciate the quality of work and overall good feeling we get when we drive away. More