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Germain Lexus of Naples

Naples, FL

4.9
2,160 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,160 reviews

November 13, 2024

Excellent experience. Danny Rusinik anticipated everything necessary, even ordering hard to find parts prior to final diagnosis. No wasted time, no wasted expense, very sa More

by deckerjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 14, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Danny! We're glad he addressed your vehicle's repair process with plenty of diligence. Please don't hesitate to reach out when we can help you again. Regards, Don Nelson - General Manager

November 12, 2024

Great experience, very well looked after by Alexander Depew, vehicle had a nice feel to it after the service and was well cleaned. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Nov 14, 2024 -

Germain Lexus of Naples responded

Barry, thank you for telling us the highlights of your service visit with Alexander! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

November 12, 2024

Everyone was very nice and the car was looking good and is running well I will be back More

by louissal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Nov 14, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus for the highest quality service. Regards, Don Nelson - General Manager

November 04, 2024

Appointment was on time and completed to my overall satisfaction. Richard Brown took care of all my needs and questions. More

by tonyd211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Nov 05, 2024 -

Germain Lexus of Naples responded

Tony, thank you for telling us the highlights of your service visit with Richard! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

November 02, 2024

Jackson Kirby has been my service consultant since my first Lexus. He has always been extremely helpful in taking care of my cars and I have always been pleased. He is truly the best! More

by wrd
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 05, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us about Jackson! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

November 01, 2024

Germain Lexus has a fantastic service department; it is an excellent dealership. My Service Consultant, Scott Fielding, ensured that all my concerns were addressed. The Service Manager, John McCloskey, tr More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Jeff Smith
Nov 01, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Scott and John was convenient and straight-forward. See you next time! Regards, Don Nelson - General Manager

October 24, 2024

Excellent service and my service coordinator, Leland Glesmer, kept me informed constantly! Very friendly staff all around More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith and Leland Glesmer
Oct 25, 2024 -

Germain Lexus of Naples responded

Tommy, thank you for telling us the highlights of your service visit with Leland. It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

October 23, 2024

Vincent Marcantonio did a fabulous job helping me pick out a car. He took his time with me and our 3 test drives. He made sure all of my questions were answered and made me feel very comfortable and confi More

by km_21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Marcantonio, Adam Murphy
Oct 24, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review! We're thrilled to know how pleased you were with Vincent's support. Congrats on the new ride! Best wishes for awesome travels this holiday season, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

October 23, 2024

Scott Joiner was my new service agent and he did an excellent job explaining what was needed to keep my car running. He came to me several times checking with me and certainly deserves extra mention fo More

by Nanlee78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Oct 24, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Scott was attentive and straight-forward. We appreciate your business! Regards, Don Nelson - General Manager

October 23, 2024

Richard Brown is Wonderful! ! He listened to my concerns and was great at answering all my questions! He’s a great asset to Germain Lexus of Naples!! Pamela A. More

by pgaddison
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Oct 23, 2024 -

pgaddison responded

Richard Brown is Wonderful! ! He listened to my concerns and was great at answering all my questions! He’s a great asset to Germain Lexus of Naples!! Pamela A.

Oct 24, 2024 -

Germain Lexus of Naples responded

Thank you, Pamela! We're pleased you had another great service experience with us, and that Richard made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager