Germain Lexus of Naples

Another pleasant visit to Germain Lexus of Naples Went in for 10K mi service on RX 350. All went well from making the Appt. through service. All stages were swift, courteous, on schedule, the vehicle Went in for 10K mi service on RX 350. All went well from making the Appt. through service. All stages were swift, courteous, on schedule, the vehicle was cleaned inside and out so my total experience sent me home very pleased. I've worked with this service center for some time and they have always measured up to high standards and never let me down. My service advisor, John McCluskey, is always professional, thorough and does whatever it takes to make you a satisfied customer. More

The Gold Standard Our recent purchase of a RX350 at Germain Lexus was the most pleasant we have ever had from our initial contact with Gerard to our salesman Chuck Koe Our recent purchase of a RX350 at Germain Lexus was the most pleasant we have ever had from our initial contact with Gerard to our salesman Chuck Koenig who was the consummate salesman. Every aspect of our purchasing experience was superior. Meeting the General Manager, Dave Campasano, who spent time getting to know us gave us the impression we were not just another number. Even the finance person , Roger Roberts was both friendly and efficient. And then the the vehicle and the support the dealer offers is best in class. Keep in mind Chuck Koenig was the face of the dealership thru most of our time there. He was able to make this experience wonderful. To sum it up the Germain Lexus team is best in class. More

Germanice Lexus Experience I was given accesses to Mr. Duran who explained thorough the pros-cons of leasing and buying;he and Mr. Libutti were very well informed,, courteous, I was given accesses to Mr. Duran who explained thorough the pros-cons of leasing and buying;he and Mr. Libutti were very well informed,, courteous, taking time from their explanation to answer questions that came up unexpectedly from me. Mr. Roberts was very thorough also. What was more impressive was their attitude to give usthe best deal available.Very concerned on us understanding ALL facets of the transaction. I will continue to lease but only from Germaine Lexus, you have earned all my business from now on. Thank you.. More

Germain Lexus Service It's always a pleasure to visit Germain Lexus of Naples. Everyone is so friendly and truly interested in your satisfaction to service from start to f It's always a pleasure to visit Germain Lexus of Naples. Everyone is so friendly and truly interested in your satisfaction to service from start to finish More

The best Car buying experience we EVER had!! From the moment we walked in the door greeted so nicely by Chuck and Trish we knew that they would be like family for years to come. This was by far t From the moment we walked in the door greeted so nicely by Chuck and Trish we knew that they would be like family for years to come. This was by far the best buying experience we ever had. Trish took her time to find out our needs. Chuck did his best to make our test drive and car purchasing experience a dream. Chuck introduced us to every person that would fill our need to make our Lexus experience in the future for service and questions. Roger Roberts finished up our deal and was so warm and wonderful to deal with. We will be recommending this dealership to many people and use them ourselves in the future. More

Excellent organization..and strong team effort! Glad to be part of the Lexus family! I will look forward to knowing and experiencing service and the overall family of the dealership. Thank you! Glad to be part of the Lexus family! I will look forward to knowing and experiencing service and the overall family of the dealership. Thank you! More

Compements to two people Don't know name of service person but he was great. Dead battery overnight. Called & receptionist listened to my problem, gave me my options, once I a Don't know name of service person but he was great. Dead battery overnight. Called & receptionist listened to my problem, gave me my options, once I agreed to have the service person come to my home with a new battery, everything was complete in an hour. Both contacts were exceptional. More

review Alyson Chatham was right on the mark with the timing having our vehicle serviced last Friday. She was quick, efficient, and personable. We enjoyed w Alyson Chatham was right on the mark with the timing having our vehicle serviced last Friday. She was quick, efficient, and personable. We enjoyed working with her. More

The Best Service Advisor Dave McKinney was great! Came in to dealer for Lexus airbag safety recall. I was met immediately by Dave and problem solved. I was on my way in no tim Dave McKinney was great! Came in to dealer for Lexus airbag safety recall. I was met immediately by Dave and problem solved. I was on my way in no time, with a washed and vacuumed car. More

Excellent Service Advisor Alyson Chatham was outstanding! She is patient, understanding and so great to work with. She takes care of her clients and treats them extremely wel Alyson Chatham was outstanding! She is patient, understanding and so great to work with. She takes care of her clients and treats them extremely well. More