Germain Lexus of Naples

Made a stressful experience pleasant Everyone at your dealership is very pleasant and helpful to deal with. Frank Smith was especially helpful. Listened to what I wanted and delivered o Everyone at your dealership is very pleasant and helpful to deal with. Frank Smith was especially helpful. Listened to what I wanted and delivered on it. Didn't try to sell me anything I didn't want. Then Roger Roberts was very patient, explained everything and answered all my questions. A very good experience. More

They Are The Best Lexus dealers do a wonderful job taking care of their customers at all levels. My experience last week at Germain was no exception. The service Lexus dealers do a wonderful job taking care of their customers at all levels. My experience last week at Germain was no exception. The service associate I worked with, Dave McKinney, was a delight and handled my service needs in a very customer-friendly fashion. I look forward to my next visit to Germain Lexus. Thanks for seeking my input and best regards. jdgirsch@aol.com More

GREAT SALESMAN--POOR MANAGEMENT OUR SALESMAN WAS EXCELLENT AND PROBABLY THE REASON WE BOUGHT THERE-MY WIFE WANTED TO RETURN TO CHECK USED INVENTORY AGAIN--YOUR BUSINESS MGR,ROGER, W OUR SALESMAN WAS EXCELLENT AND PROBABLY THE REASON WE BOUGHT THERE-MY WIFE WANTED TO RETURN TO CHECK USED INVENTORY AGAIN--YOUR BUSINESS MGR,ROGER, WAS A WEAK LINK IN THE TRANSACTION-IN A BIG HURRY-PROCESS AND INFORMATION LACKING-WRONG DOCUMENT BASED ON OUR REGISTERING COUNTY IN ILLINOIS More

The best buying experience Great salesman Chuck koenig He made buying easy twice. We bought two cars And the GM made things easy to buy. I will definitely come back when i Great salesman Chuck koenig He made buying easy twice. We bought two cars And the GM made things easy to buy. I will definitely come back when it's time More

Everything I could hope for Reasonable price negotiated. Great Service person. Loaner car and car wash are great add-ons.. Dawn was extremely helpful and professional in all our Reasonable price negotiated. Great Service person. Loaner car and car wash are great add-ons.. Dawn was extremely helpful and professional in all our dealings. The battery replacement in our keys was an unexpected pleasure. Louise & Art More

Great service as usual! A big thank you to Alyson Chatham for taking care of me during my service visit. Always accommodating and always professional. Makes servicing my ca A big thank you to Alyson Chatham for taking care of me during my service visit. Always accommodating and always professional. Makes servicing my car a pleasurable experience. More

Starting my car Thank you for going to Vanderbilt Gulfside and starting my car so that the windows could be shut. Because of roof work being done, my car had to be m Thank you for going to Vanderbilt Gulfside and starting my car so that the windows could be shut. Because of roof work being done, my car had to be moved out of my garage. I am still in Canada but will be in Naples soon. I'll have the car serviced at that time. Elizabeth Longlade More

Great service experience I visited the service department of Germain Lexus of Naples yesterday. It was a grey experience right from booking the appointment through to being w I visited the service department of Germain Lexus of Naples yesterday. It was a grey experience right from booking the appointment through to being walked out to my washed and repaired Lexus by Carrie Rickard. Carrie could not have been more pleasant, professional and helpful. Thank you. More

A Contented/Appreciative Customer Having purchased my used 2001 LS430 from Germain about nine months ago, I have had nothing but pleasant experiences with the service department and al Having purchased my used 2001 LS430 from Germain about nine months ago, I have had nothing but pleasant experiences with the service department and all the Germain personnel. None of my service experiences were major, but required immediate attention (dead battery from leaving a door ajar overnight, an encounter with a rabbit on Alligator Alley at 70 mph). The quality of the experience began with the telephone operator and extended thru all personnel. My compliments to your entire organization. More

Outstanding quality service As I drove home I found the car drove as new. A big improvement over the state it was in when I brought it in. This was mainly steering , staying the As I drove home I found the car drove as new. A big improvement over the state it was in when I brought it in. This was mainly steering , staying the course as well as engine performance and throttle. I was very pleasantly surprised. That was after the excellent way I was treated by the service consultant and the person who received me, plus the complimentary carwash. Herbert J. Everstijn More