
Germain Lexus of Naples
Naples, FL
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Excellent communication Great group of professionals. Excellent experience!! We are just arriving in the area and find a dealership that truly care about the customer is a v Great group of professionals. Excellent experience!! We are just arriving in the area and find a dealership that truly care about the customer is a very nice way to start our new venture. More
Lexus owner Dan was the best service rep. ever. You should be proud to have such a courteous and professional employee in your employment. Great job Dan. Dan was the best service rep. ever. You should be proud to have such a courteous and professional employee in your employment. Great job Dan. More
Service with dave mckinney Had a recent service coordinated by dave McKinney. It was a pleasure, being on time, well performed , and explained and reviewed with me in detail. D Had a recent service coordinated by dave McKinney. It was a pleasure, being on time, well performed , and explained and reviewed with me in detail. Dave McKinney is a real asset to your dealership More
Ann Marie Roebuck is an absolute pleasure to deal with; professional, knowledgeable and honest. Rare to find in this day & age - A TRUE GEM ! GERMAIN IS LUCKY TO HAV is an absolute pleasure to deal with; professional, knowledgeable and honest. Rare to find in this day & age - A TRUE GEM ! GERMAIN IS LUCKY TO HAVE HER. More
Lack of Customer Care They are more interested in making their jobs easier (& profitable) than making your life convenient. Even when your SUV is still under warrentee. T They are more interested in making their jobs easier (& profitable) than making your life convenient. Even when your SUV is still under warrentee. They are very unprofessional & I will never buy another vehicle from them. In addition, their "free" oil changes have taken 4 hours to complete. More
Love my Lexus I had a Lexus years ago and loved it. When it came time for me to purchase a new vehicle I knew I wanted a Lexus again. I still looked online at other I had a Lexus years ago and loved it. When it came time for me to purchase a new vehicle I knew I wanted a Lexus again. I still looked online at other types of vehicles for weeks, but always gravitated back to Lexus. Frank Smith was very helpful and friendly to work with. I'm really happy with my choice of vehicle and will recommend Lexus Naples to friends and family. More
First Class Service Service writer John McCloskey is a pleasure to work with. Every time I have been in for service the repair was completed and the Lexus was ready when Service writer John McCloskey is a pleasure to work with. Every time I have been in for service the repair was completed and the Lexus was ready when promised. Germain has a staff of mechanic's that know my vehicle and get the repair done right the first time. I feel extremely confident in Germain's service department and John McCloskey to recommend them highly with no reservations. Ron Schlemmer More
One of the best visits I had to the service dept of a dealer My wife's Lexus developed a mysterious shimmy in the steering wheel. I feared numerous trips to the service department in tracking down the culprit. P My wife's Lexus developed a mysterious shimmy in the steering wheel. I feared numerous trips to the service department in tracking down the culprit. Paul and Nathan listened patientlly while I explained the history and symptoms, and, within 30 minutes, had me visit Kyle, the service tech. Kyle diagnosed the problem and was in process of remedying it when I showed up. Kyle took the time to explain what was and what was not the problem, which I appreciated greatly. I was back on the road in less than three hours with the problem solved! More
Great car, great delivery time, great price, great team. The sales team was focused and knowledgeable. They have deep knowledge of Lexus and the financing complexities, and made it easy for me to discuss opt The sales team was focused and knowledgeable. They have deep knowledge of Lexus and the financing complexities, and made it easy for me to discuss options with them. In particular Sal Pellicciotta and Bob in sales, and Roger Roberts and Trish Cano. More
A job well done! Dawn is the service rep to go to! She is very professional, intelligent, friendly and gets the job done and is an asset to Germain Lexus. Dawn is the service rep to go to! She is very professional, intelligent, friendly and gets the job done and is an asset to Germain Lexus. More