Back

Germain Lexus of Naples

Naples, FL

4.9
2,266 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,266 reviews

December 09, 2014

Excellent communication Great group of professionals. Excellent experience!! We are just arriving in the area and find a dealership that truly care about the customer is a v More

by Franf01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Roberts, Chad Nesselhauf
December 08, 2014

Lexus owner Dan was the best service rep. ever. You should be proud to have such a courteous and professional employee in your employment. Great job Dan. More

by lameyp
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
December 06, 2014

Service with dave mckinney Had a recent service coordinated by dave McKinney. It was a pleasure, being on time, well performed , and explained and reviewed with me in detail. D More

by Ciconjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
December 05, 2014

Ann Marie Roebuck is an absolute pleasure to deal with; professional, knowledgeable and honest. Rare to find in this day & age - A TRUE GEM ! GERMAIN IS LUCKY TO HAV More

by philsimon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
ANN MARIE ROEBUCK
December 04, 2014

Lack of Customer Care They are more interested in making their jobs easier (& profitable) than making your life convenient. Even when your SUV is still under warrentee. T More

by jsppierce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Camposano, Louis Smith
Dec 09, 2014 -

Germain Lexus of Naples responded

Hello - Thank you for writing about your concerns. We work hard to ensure that our guests are taken care of and am sorry that this was not the case with you. Customer service is our top priority and I would appreciate the opportunity to speak to you about your experience. I am concerned about your comments and would also like to see what happened that took awhile to change your oil. At your convenience, please contact me directly. Thank you, Aileen Lindberg Master Certified Customer Relations Manager 239-592-5533 x3280

December 03, 2014

Love my Lexus I had a Lexus years ago and loved it. When it came time for me to purchase a new vehicle I knew I wanted a Lexus again. I still looked online at other More

by Lexuslove1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Smith, Dave Camposano, Mike Lawson, Giovanni Blasi
December 03, 2014

First Class Service Service writer John McCloskey is a pleasure to work with. Every time I have been in for service the repair was completed and the Lexus was ready when More

by Ron Schlemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
December 02, 2014

One of the best visits I had to the service dept of a dealer My wife's Lexus developed a mysterious shimmy in the steering wheel. I feared numerous trips to the service department in tracking down the culprit. P More

by Butkers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle, the Service Tech, Paul Green, Nathan Gosline
December 02, 2014

Great car, great delivery time, great price, great team. The sales team was focused and knowledgeable. They have deep knowledge of Lexus and the financing complexities, and made it easy for me to discuss opt More

by JudyJanet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Roger Roberts, Robert Nesbitt, Sal Pellicciotta
November 29, 2014

A job well done! Dawn is the service rep to go to! She is very professional, intelligent, friendly and gets the job done and is an asset to Germain Lexus. More

by sammie12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Slanec, Mark Van Buren, Chuck Koenig
...
175
...