Germain Lexus of Naples

MOst recent visit I can't say enough about my service consultant, John McCloskey. I feel relaxed the minute I walk in the door. We go over the days visit, all my questi I can't say enough about my service consultant, John McCloskey. I feel relaxed the minute I walk in the door. We go over the days visit, all my questions are answered and I go away feeling very comfortable. When John calls me to advise the car is ready, the expense always matches the estimate. Thank you John. All the staff is excellent. From the greeters in service to the car wash crew. Thanks Germain. More

Paul Green provided excellent service! Paul's customer service was superb! He explained everything in detail and made sure I was comfortable while waiting. He even advised me how to get Paul's customer service was superb! He explained everything in detail and made sure I was comfortable while waiting. He even advised me how to get to the nearby shopping area where I did last minute shopping while waiting for my car. Paul is professional, caring and very detail oriented. Customer service couldn't be any better than what he provided. More

Outstanding!! The entire dealership is immaculate, spotless, neat (no litter), and all employees are pleasant and professional with an outstanding customer-oriented The entire dealership is immaculate, spotless, neat (no litter), and all employees are pleasant and professional with an outstanding customer-oriented attitude. John McCloskey has been peerless in his committment to our best interests for every visit on both our Lexus cars, for almost 10 years. He is patient, no-nonsense, completely versed on all aspects of our automobiles, and communicates in a clear style, explaining all answers to any question we raise. We commend your judgement in hiring, promoting and retaining him. Sincerely, David M. Okeon and wife, Patricia B. More

"An Outstanding Service Experience" My Lexus RX 300 get serviced on a regular basis. I am working with Dawn and she is the best service representative I have ever worked with. It makes c My Lexus RX 300 get serviced on a regular basis. I am working with Dawn and she is the best service representative I have ever worked with. It makes coming for service a good experience. Dawn is friendly and helpful. She advises me well and I am very happy with the results, because my car still, after all these years, runs beautifully. I am happy with Germain Lexus and Dawn Slanec. More

Outstanding customer servive by Paul Green Paul displayed excellent customer service. He made a special effort to ensure I was completely satisfied. Thanks also to the associates who worked o Paul displayed excellent customer service. He made a special effort to ensure I was completely satisfied. Thanks also to the associates who worked on, and washed my car. Tom Wides More

Best Car Buying Experinece Ever My wife and I have bought many cars over the years. But our recent experience at Germain Lexus was the first one where we left totally happy. Happy b My wife and I have bought many cars over the years. But our recent experience at Germain Lexus was the first one where we left totally happy. Happy because our salesman Wayne spent time getting to know us and found us a care that really excited us to buy. But it did not stop there. Usually, we dreaded closing the deal, stealing ourselves to fight off unwanted pitches for options we did not need or want and often finding undisclosed costs show up at the very end. Our experience was different this time. Knowing that I was a financial planner and that we had done our homework before shppping, Wayne introduced us to Michael. We talked in a straight forward manner and Micheal learned about our driving habits and how we cared for a car. Michael was very knowledgeable and walked us through our options in a clear manner. When options came us, he was able to advise us on which ones actually would benefit us. We could not have asked for a better experience and so we hihgly recommend Germain Lexus and Wayne and Michael. More

Excellent Service Shawn Chapman makes the ownership of a Lexus a truly outstanding experience. I have total confidence that when I bring my vehicles in for service that Shawn Chapman makes the ownership of a Lexus a truly outstanding experience. I have total confidence that when I bring my vehicles in for service that the job will be done correctly in a timely manner and a fair price. More

Professional, friendly and thorough We went to Germaine after searching on both the east and west coast of southern Florida for a low mileage certified 2013 Lexus. Fred Webley was the p We went to Germaine after searching on both the east and west coast of southern Florida for a low mileage certified 2013 Lexus. Fred Webley was the person who convinced us that our 600 plus mile search had been for naught! After driving three different ES 350 cars we found the one we liked...but then the negotiations on details were ahead before the purchase. Unlike other experiences, these negotiation were not composed of a series of "veiled threats" about "you'll never find another....". They were fair discussions and done in a light hearted manner. (I have walked out of many agencies that pressure me when making deals.). We agreed on a price after several minutes of discussion and shook hands to firm up the agreement. But i was even more satisfied when I called Fred the next day to inform him that I had missed seeing a scratch on the hood when I was checking the car the previous night and he said bring it in that morning. Fred brought the car to the body shop, we sat and read the paper and 20 minutes later he came to tell us we were all set. Scratch was cleared and we were off. This was by far the most professional, friendly and thorough dealer service I have experienced in my car ownership years. We look forward to a long relationship with Fred and this dealership. More

Very satisfied with service I received excellent service in a timely manner for my 20,000 service. Alyson took excellent care of me. Alyson made sure the coupon I had was applie I received excellent service in a timely manner for my 20,000 service. Alyson took excellent care of me. Alyson made sure the coupon I had was applied to the service. The car was serviced in a timely manner and returned to me clean and promptly. More

Great experience in every way. Wayne McLeod made this a unique experience. Very knowledgeable and courteous to a level I have never seen before. Explained the details and made all t Wayne McLeod made this a unique experience. Very knowledgeable and courteous to a level I have never seen before. Explained the details and made all the necessary adjustments, even came to my home to set the Homelink garage door opener!! Mike Lawson took care of the paperwork with great skill and good humor. I highly recommend this dealership and this product. More