Germain Lexus of Naples

Brake System We have had 5 Lexus cars. Brake system went, no warranty left and price was outrageous. Never heard of brake system letting go. Very disappointed in p We have had 5 Lexus cars. Brake system went, no warranty left and price was outrageous. Never heard of brake system letting go. Very disappointed in price. Called Lexus to see if price could be reduced but have not heard back yet. More

service Dawn very competent & helpful. Mechanic very knowledgable & explained the Bluetooth well. I was confused on how the Bluetooth worked and now have Dawn very competent & helpful. Mechanic very knowledgable & explained the Bluetooth well. I was confused on how the Bluetooth worked and now have a much better understanding of it. More

Great Service Work Excellent Service. Alyson was great to work with and kept me updated on service work. She was very friendly and will get my business in the future. Th Excellent Service. Alyson was great to work with and kept me updated on service work. She was very friendly and will get my business in the future. Thanks for the loaner car to pick my wife up from the doctor while our car was being serviced. Germain is truly a great dealership and people like Alyson make the dealership what it is.. More

Great Service & Friendly Staff Excellent service. Nathan is very helpful, competent & friendly. I would certainly recommend the dealership to my friends. All the staff I had contac Excellent service. Nathan is very helpful, competent & friendly. I would certainly recommend the dealership to my friends. All the staff I had contact with are very friendly. More

Excellent Service We received personal service in a very busy dealership. Love coming in for service. Speedy and efficient. We called the day before and they got us We received personal service in a very busy dealership. Love coming in for service. Speedy and efficient. We called the day before and they got us in immediately. More

Great Service, Great Turnaround Was able to get a service appointment on the same day for an unexpected problem. John McCloskey, my forever service rep, had the problem diagnosed wit Was able to get a service appointment on the same day for an unexpected problem. John McCloskey, my forever service rep, had the problem diagnosed within 30 minutes, and sent me off with a loaner (even nicer than my auto). He estimated my car would be tied up for two days, and he was spot on. Two days later I had my car back, as good as new. I hope John McCloskey continues to represent Germaine Lexus for years to come Great dealership, great service department More

More than "pleasantly surprised" ! I was blown away by the experience! Everyone I had contact with was polite , friendly and more importantly....competent ! I was very surprised by the I was blown away by the experience! Everyone I had contact with was polite , friendly and more importantly....competent ! I was very surprised by the short wait when I first arrived. I had a gentleman at my car within seconds of parking. He directed me towards the waiting area where I had a just a few sips of a good cup of coffee . it wasn't 2 minutes before my service rep, Beverly Coppola, greeted me and directed me to her office where it took no time at all to gather the info she needed . Ms. Coppola was very polite and professional and answered all my questions without hesitation. She took me to my "loaner" and I was out the door in no time. I was so IMPRESSED that within 20 minutes of leaving the dealership, I called and asked to speak to the manager of the service department. A gentleman identified himself as Shawn (Sean?) and I explained I was calling to COMPLIMENT Ms. COPPOLA on her skills. I believe in complaining if service is bad and even more so, I think EXCEPTIONAL SERVICE should be noted...and I did just that. I even went so far as to say..."If I were still in business, I would have done my best to hire her away from you! I applaud her for the service and attitude she provided for me yesterday! By the Way......I do not know nor have I ever met any of your staff before! (I wrote that last comment before I saw the disclaimer at the bottom of this page!) Regards, K Kristian More

Great Best car buying experience I have had. Easy negotiation, friendly people, and great facilities. Sal Pellicciotta facilitated all. I highly recommen Best car buying experience I have had. Easy negotiation, friendly people, and great facilities. Sal Pellicciotta facilitated all. I highly recommend this Lexus dealership for acquiring a new vehicle. More

Buying a new car long distance. I was unhappy trying to buy a second LS460 from my local Lexus dealer on Long Island. Since I had my previous Lexus serviced by Germain in Naples over I was unhappy trying to buy a second LS460 from my local Lexus dealer on Long Island. Since I had my previous Lexus serviced by Germain in Naples over the years while visiting Naples, I called Germain, was transferred to Chuck Koenig, a sales rep. I described what I was looking for and ordered the new car long distance. When I arrived in Naples, I saw Chuck and completed the purchase. Not only did the transaction go smoothly, Chuck and everyone else in the dealership was extremely friendly. I would not hesitate recommending Germain Lexus to anyone contemplating a Lexus purchase. As an aside, I owned three Mercedes before purchasing the Lexus I traded in for my new one. I consider a Lexus heads and shoulders better than a Mercedes! More

Another great sales experience We just bought our 5th Lexus. This our 2nd car purchase in less than 30 days.The purchase prices were good. Lou Gani was great to work with. Germain h We just bought our 5th Lexus. This our 2nd car purchase in less than 30 days.The purchase prices were good. Lou Gani was great to work with. Germain has a good team. Scott More