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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

March 16, 2024

I recently purchased a vehicle from Germain Lexus of Naples and had the best experience. My salesman, Larry Vasco, was so helpful and attentive to all my concerns. He did not pressure me at all. Instead More

by klang358
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco- ⭐️⭐️⭐️⭐️⭐️⭐️, Steve Duran, Germain Lexus Sales Department, Eddie Vasco
Mar 18, 2024 -

Germain Lexus of Naples responded

We're so pleased you enjoyed an accommodating dealership experience provided by Larry! Thank you for taking the time to review and recommend his expertise. We wish you all the best in your future travels, from the entire team at Germain Lexus! Regards, Don Nelson - General Manager

March 15, 2024

Excellent staff, services, and facility. Very professional, positive attitudes, efficient cost effective solutions. Highly recommend! More

by deacon-boronOp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Robson, Scott Anderson, Orlando Sabou, Germain Lexus Sales Department, Jackson Kirby
Mar 15, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your fantastic review of our dealership! We sincerely appreciate your patronage. Please don't hesitate to let us know when we may assist you with any automotive needs. It is always our pleasure. Regards, Don Nelson - General Manager

March 11, 2024

Dan Rusinik provided an outstanding level of service, especially for an out of state driver at 5:00 on a Friday evening!! More

by Randy Lennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Mar 12, 2024 -

Germain Lexus of Naples responded

Thank you for your kind review, Randy! We truly appreciate your business, and we're glad Danny took such great care of you and your vehicle that Friday evening. Thank you for visiting Germain Lexus! Regards, Don Nelson - General Manager

March 09, 2024

personable staff and friendly. Waited a bit too long but gave us the timing at the beginning. Comfortable surroundings. More

by mlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 11, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Jackson provided you with a pleasant and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

March 09, 2024

Top notch service from this dealership. My service advisor, Rick Brown kept me informed and explained all the charges. He made sure I knew what was needed & how much it was going to cost. More

by eBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Berggren, Rick Brown
Mar 11, 2024 -

Germain Lexus of Naples responded

eBob, thank you for sharing positive feedback on Rick! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Rick provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

March 08, 2024

John Mccloskey worked on every thing needed for my NX 350 , programs the second key in very efficient way ! More

by shiehfanhsu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Mar 08, 2024 -

Germain Lexus of Naples responded

Thanks for taking the time to review your service experience! We're happy John got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Lexus for all your automotive needs! Regards, Don Nelson - General Manager

March 08, 2024

Richard Briwn is an excellent service manager. But Germaine Lexus is poor at best…. I had 2 nails in my tires. They could easily have been plugged and on my way… instead the greedy dealer says No More

by Jpapple99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Mar 08, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share your feedback. We regret that the excellent service Richard provided was sullied by the issue with your vehicle's tires. We will be reaching out to you to discuss this matter in more detail. I appreciate your concern and thank you for bringing it to my attention. Regards, Don Nelson - General Manager dnelson@germaincars.com

March 07, 2024

Larry was professional and knowledgeable. He made the experience pleasurable. We will always use Larry and Germain Lexus to buy/lease our cars. More

by stringer1949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex in service and Larry was our sales person
Mar 07, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review! We're thrilled to know how pleased you were with Larry's support. Congrats on the new Lexus! Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

March 05, 2024

i am always confident in the servicing of my vehicle with Danny Rusinik as my service advisor More

by kennethny104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Mar 05, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Danny and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

March 05, 2024

I love this dealership especially my sales person Caryvhugen he is the reason I buy mycar thanks Cary More

by christianpierre131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen , Steve Duran
Mar 05, 2024 -

Germain Lexus of Naples responded

Christian, thank you for recognizing Cary's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Cary and the Germain Lexus team may serve you. Regards, Don Nelson - General Manager

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