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Germain Lexus of Naples

Naples, FL

4.9
2,161 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,161 reviews

March 28, 2024

Everyone was helpful and knowledgeable. It was a very pleasant experience and I love my car!! More

by helga223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz, Steve Duran, Germain Lexus Sales Department
Mar 28, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review, Helga! We're thrilled to know how pleased you were with the excellent service our team provided for you. Congrats on the new ride! Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

March 27, 2024

Great service department. Lee has and is an asset to your companies core value. Thanks More

by roashaljen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee of the service advisor
Mar 28, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback. We're pleased you continue to receive the best care and guidance from Lee and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

March 27, 2024

Awesome experience both buying and servicing our Lexus products. Particular kudos's to Scott Fielding in Service, Hector Cortez in sales, Michelle in finance and Don, the GM. More

by lllppi9005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fielding Service - Don, the GM, Germain Lexus Sales Department, Zach Germain
Mar 27, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our guests the best experience possible. On behalf of Scott, Hector, Michelle, and myself, thanks for letting us know we're succeeding at that! Regards, Don Nelson - General Manager

March 26, 2024

The service I received was exceptional and it was due to Jackson Kirby my service advisor along with my mechanic. This dealership’s service and overall customer experience is always the best! More

by billodorizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 27, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work Jackson and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager

March 25, 2024

I had the most pleasant experience at Germain Lexus. I am a single woman who had went to another dealership and was treated like I was a dumb blonde. Germain Lexus everyone treated me with respect and w More

by bosons.casks.0a
Recommend Dealer
Yes
Employees Worked With
Dee and Ernie, Germain Lexus Sales Department
Mar 25, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. Enjoy your new Jeep! Regards, Don Nelson - General Manager

March 21, 2024

I have become accustomed to great service from Lexus dealers. My experience with Germain and Alex Depew further reinforced this experience. More

by jerrygirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Mar 21, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback, Jerry! We're pleased you continue to receive the best care and guidance from Alex and the Germain Lexus team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Regards, Don Nelson - General Manager

March 21, 2024

Paul Berggren, Robert Reisch and Steve Duran in the Business Office all contributed in their own way to a most pleasant and stree-free buying experience for my wife and me. Negotiations went smothly b More

by Ron Maki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Reisch and Steve Duran, Paul Berggren, Rick Brown
Mar 21, 2024 -

Germain Lexus of Naples responded

Ron, thanks for mentioning our culture at Germain Lexus. We're glad it shows! Thanks for letting us know how pleased you've been with the service and care provided to you by Paul, Robert, Steve, and Rick. And congrats to you and Polly on the new Lexus! Regards, Don Nelson - General Manager

March 21, 2024

My service appointment was great…. .Scott got me in as scheduled I had time to wander….although your waiting area is like the lobby of a hotel, so why leave More

by Marmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding terrific!, Lu Gani, Germain Lexus Sales Department
Mar 21, 2024 -

Germain Lexus of Naples responded

We're delighted to hear that, Marmi! Thank you for letting us know how satisfied you were with Scott's diligence and the comfort of our facility. We wish you pleasant travels until we may be of service to you again. Regards, Don Nelson - General Manager

March 20, 2024

Always professional and accommodating. Jackson Kirby is especially attentive, efficient, thorough, and pleasant to work with. he is very congenial and always striving to make Lexus owne More

by freche51
Service Time
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 21, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! We're happy Jackson handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Regards, Don Nelson - General Manager

March 19, 2024

Jeff Smith is a fine person and goes the extra Mile to make sure we were happy with the car buying process when we left the dealership. Steve & Mary Klosterman More

by Klosterxxx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Jeff Smith, JD Bube
Mar 19, 2024 -

Germain Lexus of Naples responded

Steve & Mary, thanks for taking a moment to give us the highlights of your dealership experience with Jeff! We're delighted he was committed to your complete satisfaction. Congrats on the new Lexus! Best wishes for pleasant travels in your future, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

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